Hotels near Kilmardinny Loch, Bearsden

Booked and paid for a stay in a king suite at this hotel , 6 months in advance . I had the booking reference on my phone . When we went to check in we were were told there was no record of the booking and the hotel was full. Apparently , when we booked they were a Hilton . Hilton decided not to renew their lease . What happened next is a mystery to me , they decided not to honour the Hilton bookings. I had booked through Agoda and have Hilton Honours , neither of whom were aware my booking was cancelled. I have since been refunded by Agoda but it left me without a hotel and I had to pay over £300 more than the original booking to stay in 1 Devonshire (everywhere else fully booked) in a standard room. I also had to use taxis as the hotel isnt in a convenient place. The hotel staff did apologise but said it had happened to lots of people and seemed largely unconcerned . Surely they could have taken steps to notify people once it had happened couple of times. Thankfully I could afford to book another hotel and get my refund later ( can take up to 30 business days). Im sure others might not have been so lucky. Enormous lack of care. Ive never experienced anything like it.

Due to a flight diversion, I unexpectedly arrived in Glasgow at 1am. Quickly, it became clear that the large convention in the city meant that hotel availability was going to be a real problem. After several failed attempts to find a room, I arrived at the Courtyard and Javier from the from the front desk kindly let me in (door was shut as it was 2am by now) and found me a very comfortable room. He was very understanding of the travel challenges I was experiencing and checked me in quickly and efficiently and gave me a complimentary bottle of water. The room was modern and bed extremely comfortable. There were a lot of well positioned plug and USB sockets. Great shower and amenities. This is a great hotel and Javier is a credit to the Marriott brand.

Having stayed here a few times before due to its location and reasonable price, I was left disappointed this time. I had booked this hotel because for some reason every hotel in Glasgow that weekend was unusually expensive. Hotels I would have expected to pay ＞£100 were £150/180. The jury’s was £111. A warm welcome from reception staff and the main lobby is modern and clean. The room we were allocated (618) was a bit dated. It was spacious because it was an accessible room, not at our request so maybe why it was cheaper than others. The above two points didn’t really bother us because it was just somewhere to sleep as we were attending a gig. Unfortunately we did not sleep very well. The windows didn’t do enough to soundproof the outside street noise, the walls were paper thin and you could hear the neighbours talking, plugging and unplugging electrical items- all minor quiet stuff which you shouldn’t really be able to here. Our room had a buzzing noise coming from the vent in the room which kept us awake til 7.30am… and then the neighbours started getting ready to check out. We never complained during the night because we were so tired after being out all night and the noise was intermittent so just when you thought you were back to sleep, it started again. The room was clean but as I said dated, and for this reason I don’t think I’d chose to stay here again.

We booked a weekend break with a view to staying an extra night however, we couldn’t escape quick enough. I tried to call the spa to book a spa day for my hubby and I and each time the phone range and cut off! So no spa could be booked. Let down number one! Upon arrival I checked in and was told the bill was £540?? £440 for the room and £50 per room per night “incidentals” on my card. Not a problem but why not say this instead of just expecting us to know. Let down number two! I mentioned about the spa, there was no apology and was asked if I wanted to book in there, nope that ship unfortunately had sailed. The room was spacious and comfortable enough with everything you needed, I would have expected a coffee pod machine for the price of the stay but instead a kettle and instant coffee it was, this need addressing, I understand they’re undergoing refurbishment which is fine, but let people know and price rooms accordingly. As the room looked tired with peeling wallpaper etc. The breakfast was a huge let down…. (We stayed 6 years previously and the breakfast was cooked to order!) it was on a par with a toby carvery breakfast! The station was tucked into a corner of the room so that if one person was helping themselves, nobody else could get in, leading to it being very awkward to navigate! The coffee was terrible. Not what you expect from a 5 start hotel! That was faux pas three at this point. After breakfast, We decided to check out to spa area. We walked down in our slippers and robes and was met by a young brunette girl and very rude blonde woman, who were deep in conversation about another member of staff. They didn’t stop their conversation for us but did for another woman arrived after us. After she had finished dealing with this lady she didn’t even look at us and just grunted sign in there. There was no direction as to where anything was. No warm smile or any sort of customer service! After making use of the pool and sauna we decided we’d like to sit in the jacuzzi outside…… we were just about to walk in and a young brunette girl said no you can’t go in there!!! I said I’m sorry? She said you aren’t allowed in there at 10.30am as they hold the area to “paying spa guests only” and if we wanted to go in we could after 6pm, This is where I decided to put her straight regarding the failed phone calls to book said spa and that they’d missed out on £324 for the two of us because they couldn’t be bothered to answer nor could they show us the time of day when we arrived at the reception! The attitude of both these women was unacceptable and disgusting!!! Definitely not the attitude to have when dealing with “paying” hotel guests. We weren’t staying a third night and upon check out I noticed 10% gratuities had been added to our bill! I’m not sure why, nobody served us at a table, we had to frequent the bar and carry them ourselves to our table! I couldn’t order room service from the bar this was an issue for some reason! It was a fa

we have just returned from a one night stay travelled with caledonian travel.first impressions nice clean hotel.room very nice and spacious then it goes down hill put the tv on not programmed so we rang reception they said we will speak to a colleague and get back to us we are still waiting for that phone call reception never answered the telephone.it took half hour to re programme our own tv.we were told by our driver that it was very busy and we must stick to our meal times we were given 8pm we arrived it looked chaotic the greek supervisor asked us to wait ten minutes after 55 minutes we demanded to be seated at 9.20 we were given luke warm soup staff not acknowledging you we had to go to bar to ask for our food 9.40 we got a chicken dinner we didnt wait around for dessert the supervisor said he clocks in and out and the higher management had given away our dinner time this does not help us.breakfast was better as liz the server was in much more control would i return no never they shouldnt overload the hotel like they did because you just walk with your feet and use other hotel brands were customer service is a must.this hotel is not suitable for coach parties as it couldnt cope with more than one coach.

I chose this hotel because it was not so far from the airport. In principle, it is not bad, I can recommend it.

Free parking, room 4 star standard, a little far from the city, there is a supermarket 2 km away. . . . . . . very good. . . . . . . . . . . . . . .

Very good value hotel, the room is large, the facilities are very good, very lucky, we are assigned to the G floor room. Breakfast is also good, there are various grades from 8.89-13.89 fat people according to their favorite point. Parking is also free, the hotel has an oversized BAR, and all in the afternoon are people. Not far from the town center, you can walk.