Verified traveler
June 10, 2024
The hotel is incredibly understaffed. Our room was not ready when we arrived 30 minutes after check in time. We left and came back around 6 pm, our room had been ready for awhile but there were a lot of people STILL not able to get into their rooms three hours past check in. There were no towels in the pool, we had to ask at the front desk and then wait a long time for someone to go get them. The breakfast buffet was advertised as $12 for adults, free for children 11 and under. Yet we were charged $7 for our child. The hotel needs to pay their staff more to achieve better quality service and an adequate number of staff.