Renaissance Beijing Wangfujing Hotel Guest Reviews
4.8/5
Excellent
6948 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(6948)
Positive reviews(6810)
Reviews with photos/video(1476)
Friendly front desk staff(721)
Easy to get around(691)
Delicious breakfast(538)
Loved the view(340)
Close to metro(204)
Perfect for kids(137)
Great swimming pool(80)
Excellent afternoon tea(76)
Negative reviews(137)
Guest User
Honorable Twin-bed Room
Stayed in Jan 2025
Family
2 review
4.7/5
Amazing
Posted on Feb 2, 2025
Very good service, room are clean and location also good. Will definitely come again
Response from Property: 時光清淺,很榮幸與您度過了一段美好旅程。願我們無微不至的關懷是您心中永遠的温暖。我們一直努力踐行萬麗品牌的服務承諾,以最體貼最周到的服務迎接您的每一次歸來。祝您生活愉快!
eeY
Administrative Palace Museum Landscape Twin-bed Room
Stayed in Jan 2025
Family
4 review
5.0/5
Outstanding
Posted on Jan 10, 2025
Wonderful location and great views for the room, you can literally see the forbidden city in your room as well as the administrative lounge. Very nice staff and breakfast is fantastic! Walk to Wangfujing shopping centre and convenience for lots of food and shopping options.
Response from Property: Warmest greeting from the Renaissance Beijing Wangfujing Hotel!Thank you very much for your valuable time on the completion of electronic questionnaire for your recent stay in our hotel, we are really pleased to learn that our service met with your satisfaction and your compliments really motivate us to keep improving and doing better.It will be a great pleasure to pass your complimentary service comments to our team members.We trust our hotel will be your next stay’s choice again and looking forward to your coming back soon
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Anonymous User
Honorable Twin-bed Room
Stayed in Dec 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 30, 2024
Hotel location is fantastic, it’s very close to WFJ, with less than 10 min walk to APM. There also a convenient store just opposite the hotel.
Cleanliness improvement needed. I found that stinginess the cleaning staff might not vacuum the room or not change the bed sheets regularly.
Room’s Soundproofing isn’t great. Especially in the bathroom area, you can clearly hear the conversation from the next room. I think for 5 star hotel, this is really unacceptable.
The air conditioning is excellent as it can be adjustable. This is a big plus, especially when compared to the other hotels where the room temperature is fixed and can become stuffy during winter.
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Response from Property: Warmest greetings from Renaissance Beijing Wangfujing Hotel.Thank you very much for staying with us and taking your time to complete the guest satisfaction survey as we pride ourselves on delivering a memorable hotel experience to our guest but unfortunately, we did not meet your expectation during your recent stay which you mentioned. Please accept our sincere apology of your imperfect experience and the inconvenience caused by it.We appreciate your valued feedback and already shared with hotel team. Again, thank you for choosing our hotel.If I could be of any further assistance please feel free to contact me directly.
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Guest User
Honorable Twin-bed Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 1, 2024
Great service from hotel staff, everyone is friendly and respectful, especially Claudia at the front desk, who provide warm and efficient service upon check out. Hotel room is quiet spacious for a family of four, we love the large double beds. Breakfast was good and adequate but not amazing like what other reviewers have mentioned, may get boring for a longer stay. We love the location, so accessible but yet calm and quiet. Overall definitely a gem in Beijing.
Response from Property: Dear Guest Thank you for choosing Beijing Marriott Hotel Changping during your recent visit to Beijing. We very appreciate your time to share your stay experience with us. All your comments are seriously considered by our hotel team, and helped us to improve hotel service and facilities. Once again, thank you for staying with us and we look forward to welcoming you back again in the near future Sincerely yours
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Guest User
Deluxe Twin room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 30, 2024
1st impression was already excellent when checking in at the concierge. 真真 and the various staff of the hotel offered deliberate customer service throughout our accommodation. Strongly recommended!
Response from Property: Warmest greeting from the Renaissance Beijing Wangfujing Hotel!Thank you very much for your valuable time on the completion of electronic questionnaire for your recent stay in our hotel, we are really pleased to learn that our service met with your satisfaction and your compliments really motivate us to keep improving and doing better.It will be a great pleasure to pass your complimentary service comments to our team members.We trust our hotel will be your next stay’s choice again and looking forward to your coming back soon
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Abdul Halim Bin Abdul Aziz
Deluxe Twin room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Hotel is nice. Staff is friendly. Staff is helpful. Cleanliness is excellent.
Response from Property: Dear GuestThank you for choosing Renaissance Beijing Wangfujing Hotel during your recent visit to Beijing.We very appreciate your time to write down your stay experience with us. And we are greatly encouraged and honored by your affirmation of our hotel facilities and services. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours,
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Guest User
Honorable Big Bedroom
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 19, 2024
Amazing hotel located very close to Forbidden City and walking distance to malls with many good restaurant and shops. The staff was very kind and receptionists spoke english. Room was very comfortable, big and clean. Breakfast was one the best buffets I have ever had.
Response from Property: Warmest greeting from the Renaissance Beijing Wangfujing Hotel!Thank you very much for your valuable time on the completion of electronic questionnaire for your recent stay in our hotel, we are really pleased to learn that our service met with your satisfaction and your compliments really motivate us to keep improving and doing better.It will be a great pleasure to pass your complimentary service comments to our team members.We trust our hotel will be your next stay’s choice again and looking forward to your coming back soon
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Anonymous User
Deluxe Twin room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Oct 14, 2024
The hotel is strategically located in Wangfujing walking distance to the Wangfujing Walking Street. The hotel service staff are very helpful and polite. Special thanks to counter staff Carina, who made checkin and checkout a breeze; and the housekeeping team for keeping the rooms clean.
Response from Property: Warmest greeting from the Renaissance Beijing Wangfujing Hotel!Thank you very much for your valuable time on the completion of electronic questionnaire for your recent stay in our hotel, we are really pleased to learn that our service met with your satisfaction and your compliments really motivate us to keep improving and doing better.It will be a great pleasure to pass your complimentary service comments to our team members.We trust our hotel will be your next stay’s choice again and looking forward to your coming back soon
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E3017823
Honorable Twin-bed Room
Stayed in Sep 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Faye and Jasmine are good services and the hotel environment is really good, breakfast is awesome
Response from Property: Warmest greeting from the Renaissance Beijing Wangfujing Hotel!Thank you very much for your valuable time on the completion of electronic questionnaire for your recent stay in our hotel, we are really pleased to learn that our service met with your satisfaction and your compliments really motivate us to keep improving and doing better.It will be a great pleasure to pass your complimentary service comments to our team members.We trust our hotel will be your next stay’s choice again and looking forward to your coming back soon
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Clifford_y
Landscape Big Bed Room Of The Administrative Palace Museu
Stayed in Sep 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Sep 22, 2024
The location of the hotel is very good, can easily walk to Gugong museum, Wangfujing Street and Tian’an Men Square.
Response from Property: Dear GuestThank you for choosing Renaissance Beijing Wangfujing Hotel during your recent visit to Beijing.We very appreciate your time to write down your stay experience with us. And we are greatly encouraged and honored by your affirmation of our hotel. Our team will continue to work hard, as always to provide you with thoughtful and considerate service, sincerely looking forward to your next visit and experience. Once again, thank you for the great appreciation and recognition! Sincerely yours,
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Guest User
Honorable Big Bedroom
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 22, 2024
We visited Beijing for a couple of days as a family trip and spent three nights at the hotel that was situated at an ideal locations for tourist spots, many of which being walking distance or a really quick taxi ride away. Facilities were well kept and service was of a really good standard with members of staff we encountered being friendly and helpful. I would recommend this hotel for families visiting the city.
Response from Property: Dear GuestThank you for choosing Beijing Marriott Hotel Changping during your recent visit to Beijing.We very appreciate your time to write down your stay experience with us. All your comments are seriously considered by our hotel team, and helped us to improve hotel service and facilities. Once again, thank you for staying with us and we look forward to welcoming you back again in the near future Sincerely yours,
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CHI
Landscape Big Bed Room Of The Administrative Palace Museu
Stayed in Mar 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 6, 2025
Service very good, staffs friendly and helpful, many thanks to Vincent and Carina & their other team members
Response from Property: Warmest greeting from the Renaissance Beijing Wangfujing Hotel!Thank you very much for your valuable time on the completion of electronic questionnaire for your recent stay in our hotel, we are really pleased to learn that our service met with your satisfaction and your compliments really motivate us to keep improving and doing better.It will be a great pleasure to pass your complimentary service comments to our team members.We trust our hotel will be your next stay’s choice again and looking forward to your coming back soon
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Jorge
Deluxe Twin room
Stayed in Feb 2025
Family
10 review
5.0/5
Outstanding
Posted on Feb 16, 2025
Great place and location, the breakfast is amazing and the room is big and comfortable. The host Mr Vincent is super kind and help you with anything you want.
Response from Property: Dear guest, we are very grateful for your high praise and compliment. You mentioned Mr. Vincent's kindness and the advantages of our hotel in geographical location, breakfast and accommodation environment, which are very gratifying. We do strive to ensure that every guest enjoys a level of comfort and service that matches your experience. It is our greatest honor to see your satisfaction. Please accept our invitation and hope to visit again in your future plans, we will wholeheartedly provide you with higher standards of service and look forward to creating an unforgettable stay experience for you again!
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Ai.
Honorable Big Bedroom
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Great stay! Clean and convenient. Will definitely stay here again. Awesome!
Response from Property: Warmest greeting from the Renaissance Beijing Wangfujing Hotel!Thank you very much for your valuable time on the completion of electronic questionnaire for your recent stay in our hotel, we are really pleased to learn that our service met with your satisfaction and your compliments really motivate us to keep improving and doing better.It will be a great pleasure to pass your complimentary service comments to our team members.We trust our hotel will be your next stay’s choice again and looking forward to your coming back soon
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LennyCh
Honorable Twin-bed Room
Stayed in Jul 2024
Family
4 review
4.7/5
Amazing
Posted on Jul 18, 2024
The hotel is right next to Wangfujing, great location if you want to be near the central Beijing and tourism attractions. The hotel is five star, the cleanliness and facilities are up to the standards like other five-star ones. The room was good sized , on the big side actually.
However, I don’t feel the welcoming as I’d expect from a five-star hotel. For example, the luggage men were happy to open the door for you and take your luggage for you, but there’s no eye contact, no greeting. Another example, the hotel room was clean, but there was no eye contacts from the housekeepers even when I greeted them, and they didn’t want to greet you or even smile back at you when we met on the hallway.
I feel the staff may need some training.
The hotel itself is great but the staff didn’t necessarily want to be there .
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Response from Property: Warmest greetings from Renaissance Beijing Wangfujing Hotel.Thank you very much for staying with us and taking your time to complete the guest satisfaction survey as we pride ourselves on delivering a memorable hotel experience to our guest but unfortunately, we did not meet your expectation during your recent stay which you mentioned. Please accept our sincere apology of your imperfect experience and the inconvenience caused by it. We appreciate your valued feedback and already shared with hotel team. We will strengthen employee training, improve their service quality, and strive to provide guests with a wonderful accommodation experience. If I could be of any further assistance, please feel free to contact me directly. Looking forward to your next stay.