Guest User
November 27, 2024
There is no systematic learning of service, and the attitude is negative and lazy.
First of all, the check-in experience is very bad. The entrance is the bathing lobby. The front desk staff did not give directions. After asking, I learned that it was necessary to separate men and women and go through the bathhouse to the second floor. No one paid attention after entering the bathhouse. Secondly, the bathing service included in the hotel accommodation needs to be handled at the front desk twice. Things that can be done once must be tossed twice.
The second point is that the self-service fruit supply is very delayed. Listening to the communication between the waiter and the supervisor, I learned that it was because the dishes in the kitchen could not be washed, so there was no place to put them. Sitting at the door of the water bar for 30 minutes, the fruit was only updated once. The reason is even more unacceptable.
The third point is that under the premise that there is mineral water in the room, after taking a hot spring. The water bar staff asked for mineral water, and without any price tag and without notification, they took the mineral water that needed to be paid separately. When settling, I communicated with the front desk to explain that the water bar and the hotel are not on the same account, and the water bar has a separate commission for selling water, so it is free to ask for mineral water in the room, but going to the water bar to get it requires a bottle of mineral water for 10 yuan without prior notice.
Fourthly, the waiters are seriously lacking in training, and their service attitude is negative and unfamiliar. The explanation from the front desk is that they have to charge the water bar for mineral water, the guy at the changing area is arrogant, the water bar is irresponsible and does not fulfill the obligation to inform, and the water bar and the hotel actually need to be managed in different levels?
The location is relatively remote
The facilities are relatively new, and towels are supplied in a timely manner. Good sanitary environment
Original TextTranslation provided by Google