To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(413)
Positive reviews(410)
Reviews with photos/video(161)
Tasty food(34)
Loved the view(29)
Convenient for shopping(19)
Tasty restaurant(14)
Friendly front desk staff(14)
Near shopping area(14)
Well designed(13)
Perfect for kids(4)
Negative reviews(2)
Guest User
Deluxe Room with King Bed
Stayed in Aug 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Dear Katia, Jeremy, and Osgood,
I wanted to take a moment to express my sincere gratitude for the outstanding hospitality and service I received during my recent stay at the Mandarin Oriental, Wangfujing, Beijing. From the moment I arrived, your warmth and professionalism made me feel truly welcomed and at home.
Katia, your assistance and attention to detail were invaluable, ensuring that every aspect of my stay was perfect. Jeremy and Osgood, your dedication to guest comfort and satisfaction did not go unnoticed, and I deeply appreciate your thoughtful arrangement to retrieve my blazer from the airport. This gesture made my experience all the more memorable.
Thank you again for everything. I look forward to staying at the Mandarin Oriental Beijing again in the future and hope to see you all then.
Warmest regards,Hank Hsu
Response from Property: Dear Guest:Thank you for visiting Mandarin Oriental Wangfujing, Beijing recently and shared your comments here.Knowing that during your stay, you experienced the Mandarin Oriental team's heartfelt and appropriate service, and to recognize us is a great motivation for us to continue to work hard and maintain the best performance.Excellent service is the backbone of Mandarin Oriental. Our goal is to consistently provide all guests with the legendary service of Mandarin Oriental and be proud of it.Thank you again for your affirmation and I wish you all the best and a happy life! Looking forward to seeing you next time.Sincerely,Richard LangonnéGeneral Manager
Anonymous User
Terrace Room with King Bed
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Very good, the room is big, comfortable and quiet, and the service of Mandarin is very good, very considerate, I feel that the room was cleaned several times a day 👍The hotel is in Wangfu Central, it is very good to go shopping and eat! There are many shopping malls around, and the transportation is convenient, and you can go anywhere quickly! This stay has doubled my favorability towards Mandarin Hotel, and I don’t need to think about finding a hotel wherever I go in the future!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you have appreciated the heartfelt and impeccable service of the Mandarin Oriental team during your stay is a great motivation for us to continue to strive to perform at our best. Service excellence is the pillar of Mandarin Oriental and we aim to be proud to consistently provide Mandarin Oriental's legendary service to all our guests. Best wishes and we look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Guest User
Deluxe Room with Twin Beds
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Although it is small and located on the 5th and 6th floors of Central, it has great service, great facilities, and a great restaurant. I will definitely stay a few more days next time. I can walk to the Forbidden City. The location is also great. They also thoughtfully arranged birthday decorations and small gifts. The service of the entire hotel from top to bottom is in place. I especially think that the colleagues in the concierge department are very helpful and make guests feel at home.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you have appreciated the heartfelt and impeccable service of the Mandarin Oriental team during your stay is a great motivation for us to continue to strive to perform at our best. Service excellence is the pillar of Mandarin Oriental and we aim to be proud to consistently provide Mandarin Oriental's legendary service to all our guests. Best wishes and we look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Guest User
Deluxe Room with King Bed
Stayed in Aug 2024
Family
15 review
5.0/5
Outstanding
Posted on Aug 27, 2024
This is a great hotel, the best hotel experience so far. The service is warm and thoughtful, and the children love it very much!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you have appreciated the heartfelt and impeccable service of the Mandarin Oriental team during your stay is a great motivation for us to continue to strive to perform at our best. Service excellence is the pillar of Mandarin Oriental and we aim to be proud to consistently provide Mandarin Oriental's legendary service to all our guests. Best wishes and we look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Xiaoyaxiaomianbao
Deluxe Room with King Bed
Stayed in Aug 2024
Family
8 review
5.0/5
Outstanding
Posted on Aug 22, 2024
The restaurant can see the Forbidden City, and it is convenient to go to the scenic spots! It is also close to the subway entrance. I feel that the room design is quite reasonable, with a separate dressing table and a stool, hahahaha
Original TextTranslated by Google
Response from Property: Dear Xiaoyaxiaomianbao: Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you experienced the heartfelt and appropriate service from the Mandarin Oriental team during your stay and recognized us is a great motivation for us to continue to work hard and maintain our best performance. Service excellence is the backbone of Mandarin Oriental, and we aim to consistently deliver and take pride in the legendary service that is the Mandarin Oriental signature to all our guests. Congratulations Shi Qi and look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Guest User
Deluxe Room with Twin Beds
Stayed in Aug 2024
Family
5 review
5.0/5
Outstanding
Posted on Aug 8, 2024
Very satisfying experience, breakfast has a hidden menu, the chef is very good, my daughter sleeps until 10 o'clock every day to eat breakfast, the chef saves delicious food for her. The ingredients are fresh and high quality. Stayed for 3 consecutive days, the room was clean and tidy every day. Great!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you have experienced the heartfelt and appropriate service of the Mandarin Oriental team during your stay and giving us your recognition is a great motivation for us to continue to work hard and perform at our best. Service excellence is the pillar of Mandarin Oriental hotels and we aim to be proud to consistently provide Mandarin Oriental's legendary service to all our guests. Best wishes and we look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Guest User
Deluxe Room with Twin Beds
Stayed in Aug 2024
Family
12 review
5.0/5
Outstanding
Posted on Aug 8, 2024
A very satisfying stay, mainly because it was very clean and quiet. All the hotel staff were polite. They also sent fruits, snacks, red wine, and especially gifts for children, which made the children feel loved.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you experienced the heartfelt and appropriate service from the Mandarin Oriental team during your stay and recognized us is a great motivation for us to continue to work hard and maintain our best performance. Service excellence is the backbone of Mandarin Oriental, and we aim to consistently deliver and take pride in the legendary service that is the Mandarin Oriental signature to all our guests. Congratulations Shi Qi and look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Huangjiadaoduolin
Terrace Room with Twin Beds
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Jul 19, 2024
The room is spacious and bright, full of details! Because the child had to poop on the way here, we arrived at 8 o'clock, which was too early. We called the hotel on the way and Alex patiently comforted us and said not to worry and that he would help take care of the child with his colleagues when the child arrived. It was very heartwarming. Miss Cassie added WeChat and was very considerate. Everything that could be thought of and we couldn't think of was arranged considerately. I said I wanted to take the child to watch the flag-raising ceremony at around 2 o'clock in the middle of the night, and they said they would help arrange snacks and water for the child. It's really my little sun when I stay in a hotel in Beijing🌞I am very grateful and very heartwarming. I love Beijing and its culture
Original TextTranslated by Google
Response from Property: Dear Huangjiadaoduolin: Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you experienced the heartfelt and appropriate service from the Mandarin Oriental team during your stay and recognized us is a great motivation for us to continue to work hard and maintain our best performance. Service excellence is the backbone of Mandarin Oriental, and we aim to consistently deliver and take pride in the legendary service that is the Mandarin Oriental signature to all our guests. Congratulations Shi Qi and look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Guest User
Terrace Room with King Bed
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Service is definitely the biggest highlight of the entire hotel. I often travel with my children throughout the year. This hotel is the best hotel I have ever stayed in. The smile on everyone's face is just right, warm and not flattering. Staying for six nights in a row, the concierge staff remembered my last name every time they opened the door, and the front desk staff would smile and greet me. In my own experience, the services of Shanghai Aman Bulgari, Guangzhou Rosewood Four Seasons, Sanya Edition, etc. are not as good as here. I also went to eat the breakfast that has been criticized by everyone. There are indeed not many types, but the personalized customization is sufficient. Whatever you want, you will have it as long as you tell the staff, and the taste is also in line with the hotel's positioning, everything is exquisite. The room sanitation has been cleaned very promptly. The child played with the blind box and made mud on the ground, and he came to clean it up immediately with a phone call. It is connected to Wangfu Central and you can get whatever you want. It's so convenient. I will definitely come here next time I come to Beijing!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you experienced the heartfelt and appropriate service from the Mandarin Oriental team during your stay and recognized us is a great motivation for us to continue to work hard and maintain our best performance. Service excellence is the backbone of Mandarin Oriental, and we aim to consistently provide and pride ourselves on the legendary service that is the Mandarin Oriental signature to all our guests. Congratulations Shi Qi and look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Naernexiaonuo
Deluxe Room with King Bed
Stayed in Jun 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 4, 2024
A perfect hotel! It makes me feel happy! Not only in Beijing, but also in the whole country, it is one of the best hotels in my heart. The staff are very enthusiastic, whether it is the front desk, the housekeeping department or the restaurant, they are all polite and decent without making people feel hypocritical. They will do their best to meet the guests' requirements. There are fruits and snacks before bed, and the room cleaning is really good! I usually don't take a bath in the hotel, but I am very confident in their cleanliness at Mandarin Oriental. It's great to go out and walk 20,000 steps every day and then come back to take a comfortable bath. It's great! Next time I come to Beijing, I will choose here again. I look forward to meeting everyone at Mandarin Oriental again~
Original TextTranslated by Google
Anonymous User
Mandarin Room
Stayed in Jul 2024
Solo travelers
30 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Meticulous and attentive service, thoughtful and warm decoration, great!
I am a fan
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you experienced the heartfelt and appropriate service from the Mandarin Oriental team during your stay and recognized us is a great motivation for us to continue to work hard and maintain our best performance. Service excellence is the backbone of Mandarin Oriental, and we aim to consistently provide and pride ourselves on the legendary service that is the Mandarin Oriental signature to all our guests. Congratulations Shi Qi and look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Anonymous User
Deluxe Room with King Bed
Stayed in Jun 2024
Other
88 review
5.0/5
Outstanding
Posted on Jul 6, 2024
I really like the gym and spa at Wangfujing Culture. The weekend brunch at the Mandarin Oriental Hotel is unforgettable. The service is excellent and there are souvenirs given when you leave.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you experienced the heartfelt and appropriate service from the Mandarin Oriental team during your stay and recognized us is a great motivation for us to continue to work hard and maintain our best performance. Service excellence is the backbone of Mandarin Oriental, and we aim to consistently deliver and take pride in the legendary service that is the Mandarin Oriental signature to all our guests. Congratulations Shi Qi and look forward to seeing you next time! Sincerely, Richard Langonné General Manager
zrzzrz
Premier Room with King Bed
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 23, 2024
During this stay, what impressed me most was the service of Mandarin Oriental Hotel. All the service staff I met would take the initiative to say hello, which made people feel great. I would like to thank Alex, Jasmine and Tina who received me. Their meticulous service made my experience even better.
The hotel's breakfast and steakhouse are also great, whether it is the taste, service or scenery. You can see the roof of the Forbidden City while dining.
The local location is also very good, right in the Wangfujing area, and there is also a subway station nearby, which is very convenient to go anywhere.
Original TextTranslated by Google
6/9
Response from Property: Dear zrzzrz: Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you experienced the heartfelt and appropriate service from the Mandarin Oriental team during your stay and recognized us is a great motivation for us to continue to work hard and maintain our best performance. Service excellence is the backbone of Mandarin Oriental, and we aim to consistently deliver and take pride in the legendary service that is the Mandarin Oriental signature to all our guests. Congratulations Shi Qi and look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Dongyangluge
Deluxe Room with Twin Beds
Stayed in Apr 2024
Family
11 review
5.0/5
Outstanding
Posted on Apr 6, 2024
I took my kids out. The hotel prepared gifts for them. The service was good after I came back from the trip. I will choose this hotel next time I go to Beijing.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you experienced the heartfelt and appropriate service from the Mandarin Oriental team during your stay and recognized us is a great motivation for us to continue to work hard and maintain our best performance. Service excellence is the backbone of Mandarin Oriental, and we aim to consistently provide and pride ourselves on the legendary service that is the Mandarin Oriental signature to all our guests. Congratulations Shi Qi and look forward to seeing you next time! Sincerely, Richard Langonné General Manager
Qibajiekeli
Premier Room with King Bed
Stayed in Mar 2024
Family
9 review
5.0/5
Outstanding
Posted on Mar 31, 2024
From check-in to check-out, you can always feel the enthusiasm of the hotel staff. If you have any questions, Tina and Bill can help in time, very polite and professional!
Original TextTranslated by Google
Response from Property: Dear Qibajiekeli, Thank you for your recent visit to Mandarin Oriental Wangfujing and for sharing your review here. Knowing that you have experienced the heartfelt and appropriate service of the Mandarin Oriental team during your stay and giving us your recognition is a great motivation for us to continue to work hard and perform at our best. Service excellence is the pillar of Mandarin Oriental hotels, and we aim to consistently provide Mandarin Oriental's legendary service to all our guests and take pride in this. Best wishes and look forward to seeing you next time! Sincerely, Richard Langonné General Manager