Grand Mercure Beijing Central Reviews
Grand Mercure Beijing Central
No.6 Xuanwumen Inner Street, Xicheng District, Beijing, 100031, ChinaView Hotel Details
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Grand Mercure Beijing Central Guest Reviews
4.6/5
Very Good
1069 review
Verified reviewsLocation4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(1069)
Positive reviews(1032)
Reviews with photos/video(166)
Easy to get around(164)
Friendly front desk staff(86)
Close to metro(54)
Delicious breakfast(51)
Perfect for business trips(33)
Great swimming pool(28)
Stayed multiple times(23)
Luggage delivery service(7)
Negative reviews(37)
SamanthaT
Superior Room (2 beds)
Stayed in May 2024
Family
2 review
Amazing
Posted on Jun 20, 2024
Have booked 2 rooms Rooms are big that we did spend 2 nights dinners in room 🤣
Walking distance to shopping area took us about 20mins.
Cleanliness is great
Receptionist are friendly
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Nareudee
Superior Room (2 beds)
Stayed in Jul 2024
Family
1 review
Very Good
Posted on Jul 30, 2024
very poor wifi connection. The frontdesks mostly don't understand english.
Very good location for subway and transportation.
Milad
Executive Room (2 beds)
Stayed in Jun 2024
Family
3 review
Posted on Jun 30, 2024
No recommendation because the rooms are dirty and old. Furthermore the front desk tried to trick us by giving an older room bellow our booked room. We booked the executive room and they gave us standard room in the first night with older furniture and without bathtub. After I complained the next day they offered us the executive room which we booked and paid for.
Breakfast including service is a mess. Offer very limited and tables are dirty. The food was also not really refilled when it was empty.
All in all, bad hotel!
Response from Property: Dear Guest,Thank you for choosing Grand Mercure Beijing Central for your recent stay. On the first day, your room was assigned on our 9th floor which is indeed our Executive floor, however it is true that our team should have communicated more efficiently and reconfirm with you your need as part of our executive room inventory have no bathtub.We also take note of your comments during our breakfast, and rest assured we will work with our Food & Beverage team to improve based on your feedback. All in all, we sincerely apologize that we did not deliver the experience expected and take seriously your review to continuously adjust both service and facilities. Once again thank you for taking the time to share on trip.com.Sincerely Yours,
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 27, 2024
The hotel is a great value for money, convenient location close to two subway lines. Room was clean and well maintained, we had a cover in the shower that broke, it was replaced within minutes.
Breakfast buffet had a nice variety of Asian and western options.
Staff was friendly and accomodating, some didn’t speak English but always called an employee that could communicate. We enjoyed everything during our stay.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Bob de Wet
Superior Double Room
Stayed in Jun 2024
Solo travelers
17 review
Very Good
Posted on Jun 24, 2024
Hotel was good value for money. The room was spacious and clean. The staff were very friendly. It is conveniently located between two metros. The breakfast was very good. Foreign travellers, be aware to bring a plug socket adapter.
Response from Property: Dear GuestWe very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
XiauLong
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
1 review
Amazing
Posted on Jul 2, 2024
Good , central location to reach forbidden city, satisfiying stay and facilities
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
ophrex
Superior Room (2 beds)
Stayed in Apr 2024
Family
29 review
Amazing
Posted on Jun 3, 2024
Just a short bicycle ride away from the forbidden city and Tiananmen Square. Lots of things to explore. Breakfast was great.
Response from Property: Dear Guest,Thank you for rating your experience in our hotel. We look forward to service you next time you fly back to Beijing . Best regards, Hotel Management
Sharful
Superior Double Room
Stayed in Apr 2024
Couples
4 review
Great
Posted on Apr 8, 2024
Considering everything it’s a great hotel. Worth the value we have experienced.
Response from Property: We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely.
MarkKiwi
Premier Queen Room
Stayed in Jul 2023
Solo travelers
4 review
Great
Posted on Jul 10, 2023
Front desk staff were really helpful with a few local and language issues I had. Breakfast had a good mix of local and western food, Tina was very helpful and courteous. The room was very reasonable, also considering the location and price. Would recommend to anyone new to Beijing.
Response from Property: Dear customer We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Guest User
Deluxe Double Room
Stayed in Nov 2023
Couples
8 review
Outstanding
Posted on Nov 28, 2023
Fantastic stay. Ideal to visit Beijing.
Breakfast was fantastic: Mrs May looks after the guests very kindly and efficiently.
Great bar and coffee shop in the lobby.
Response from Property: Dear _TIGBv68jb2g**** We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
Jean
Superior Double Room
Stayed in Nov 2023
Couples
5 review
Very Good
Posted on Nov 20, 2023
The hotel is 4 stations away from the train station and very close to the forbiden city. It’s a very good price for value, rooms are big and comfortable. Breakfast have many options Chinese and foreign food.
Response from Property: Dear _TSUS670yotl**** , We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Guest User
Superior Double Room
Stayed in Nov 2023
Friends
23 review
Very Good
Posted on Dec 14, 2023
Great stay, good location near the center, great coffee place in the lobby!
Response from Property: We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
brolly
Superior Double Room
Stayed in Oct 2023
Business travelers
1 review
Amazing
Posted on Oct 15, 2023
Great location, staff is very kind, especially the front desk and the restaurant
Response from Property: We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Ferdi26
Superior Double Room
Stayed in Jun 2024
Solo travelers
1 review
Amazing
Posted on Jun 10, 2024
Ok, close to main tourist area.
Response from Property: Dear Guest, Thank you for rating your experience in our hotel. We look forward to service you next time you fly back to Beijing . Best regards, Hotel Management
Bruce Rumble
Superior Double Room
Stayed in Jan 2023
Couples
1 review
Great
Posted on Jan 25, 2023
The location of the hotel was quite convenient for our planned activities. Close to a subway station and some of the tourist attractions we planned to see. There was one day on which our room was not made up, however this was the only negative, and it wasn't a concern. The staff at reception were helpful and kind during our stay. It was a lovely touch to receive a lovely assortment of fruits and cakes, as well as a kind welcoming note, in our room upon returning from our evening out on our first day. The hotel has a fitness centre and a pool, however I can make no comment on these facilities as neither my partner nor I visited these. Overall, I would recommend this hotel as a conveniently located and welcoming hotel
Response from Property: “Dear Mr. Rumble,We sincerely appreciate that you took the time to share your experience at Grand Mercure Beijing Central, and we are glad to see that you were satisfied with your stay. As you mentioned so well, our hotel location is very convenient to visit Beijing city center and many major touristic sites such as Forbidden City & Tian’anmen Square. On another hand, we took note of your feedback regarding our housekeeping team missing the cleaning of your room for one day, and we sincerely apologize for the inconvenience. We will communicate with the concerned department and ensure that the issue does not repeat. In any case , feel free to come back next time you travel to Beijing!Sincerely yours, “