Renaissance Beijing Capital Hotel Reviews

Response from Property: Dear Valued Guest, We are delighted to hear that you found our hotel's location convenient, with cafes and restaurants nearby within walking distance. This is exactly what we strive to offer our guests - a central location that provides easy access to all the necessities and attractions of the city. We are committed to providing our guests with a comfortable and enjoyable stay, and our location is just one of the many features that contribute to this. Whether you're looking for a quick bite to eat or want to explore the surrounding area, we hope that our hotel serves as an ideal base for your stay. Front Office JamesThank you for sharing your positive experience with us. We look forward to welcoming you back to our hotel in the future.

Response from Property: Dear Valued Guests: Thank you for enjoying your stay with us. We are very happy to see that you like our hotel's breakfast buffet very much. The hotel is committed to creating a breakfast buffet with a rich variety of food, bringing together local Chinese and specialities, and at the same time, offering a variety of Western classic dishes to meet the preferences of food lovers from all walks of life. We wish you and your family a prosperous Year of the Dragon. Sincerely look forward to your return visit. Front Office James

Response from Property: Dear Guest.Thank you very much for taking the time to leave us such detailed feedback. We are very concerned and apologize for your reference to "hotel room furnishings and lighting could be improved", which clearly falls short of the standards you have come to expect from our hotel.We are always striving to provide each and every guest with the best possible accommodation experience, including comfortable furnishings and appropriate lighting. Your suggestion has pointed us in the direction of improvement, and we will immediately organize the relevant departments to conduct a comprehensive assessment of the furnishings and lighting facilities in the guest rooms and proceed with the necessary upgrades and renovations. We hope that through these efforts, we can bring you and every future guest a more comfortable and satisfactory accommodation.In the meantime, we are very pleased to hear your positive comments about the breakfast offerings - "The breakfast offerings were comprehensive and attractive." This is the result of our team's joint efforts and our positive response to our guests' needs. We will continue to maintain and build on this strength, constantly enriching breakfast varieties and improving food quality to ensure that every guest can enjoy a delicious and nutritionally balanced breakfast.Once again, thank you for your valuable comments, your feedback is our motivation for continuous improvement. We look forward to welcoming you again in the near future with a new look and providing you with a more excellent service experience.We wish you a happy life and all the best!Front Office James

Response from Property: Dear Guest:Greetings! Thank you very much for choosing our hotel and taking the time to leave us this detailed and warm review. We are delighted to hear that you were satisfied with our location and dining convenience, and are deeply gratified that you spoke highly of the comfort and size of our hotel rooms. Location is indeed one of our prides, as the hotel is situated in a bustling part of the city and surrounded by restaurants that make it easy to satisfy your taste buds, whether you are looking for local specialties or international delicacies. We are always committed to providing you with a convenient and comfortable stay that will make your trip more enjoyable. Regarding the guest rooms, we understand that spaciousness and comfortable beds are crucial for you while traveling. Therefore, we are constantly pursuing the exquisite and practical design of our guest rooms to ensure that every guest can get enough rest and relaxation here. Your recommendation is the greatest affirmation of our hotel. We sincerely thank you for your recognition and will continue to work hard to constantly improve our service quality so that every guest can feel the warmth and comfort of home.We look forward to your return and wish you a happy life and all the best! Front Office James

Response from Property: Dear Valued Guest, Thank you very much for your valuable comments and recognition of our hotel. We are delighted to hear that you were satisfied from the moment you checked in to the moment you left, especially since our stay was a dreamlike experience compared to your stays elsewhere in China. We take each and every guest's experience very seriously, so it is immensely gratifying to learn that you found our staff to be friendly, our breakfast to be delicious and our beds to be super-comfy. In particular, you complimented our specialty dish, Eggs Benedict, and we are delighted that you enjoyed it and found it excellent value for money. With regard to the location issue you mentioned, we understand that your stay was primarily for the marathon and that the hotel's location happens to be the departure point for the buses, so we appreciate your understanding and tolerance. However, we would also like to let you know that our hotel is actually very conveniently located and surrounded by many tourist attractions and gourmet restaurants, so we welcome you to explore further during your next stay. Last but not least, we sincerely thank you for choosing our hotel and look forward to your return visit. We promise to continue to work hard to provide every guest with even better service and a comfortable stay. Thank you again for your recognition and support! Front Office James

Response from Property: Honored guest:Greetings!Thank you for choosing to stay at the Renaissance Beijing Capital Marriott Hotel and for sharing your experience. We are pleased that you found the hotel overall to be an excellent choice and very clean.Regarding your mention of some transfers and/or redevelopments that are currently taking place at the hotel, we apologies for any inconvenience that may have been caused as a result. We are working hard to ensure that these changes do not negatively impact your stay and will be completing the work as soon as possible to provide even better service and facilities.Regarding transport, we understand your reference to the fact that it takes about 20-30 minutes by metro to get from the hotel to Tiananmen Square, and that the hotel's proximity to the Audit and Business Specialist Building makes it very convenient indeed for business guests. At the same time, we also understand your reference to taxi fares, and we will be checking this situation to ensure that our taxi service is reasonably priced.Regarding the high taxi fares you mentioned, we suggest that in the future you may choose to use the metro or other public transport to get to your destination, which may be more affordable and convenient. Of course, should you require taxi service, we will endeavor to provide reasonable rates and advice.Thank you again for your support and feedback on the Beijing Marriott Capital Hotel. We value your comments and suggestions and will continue to work hard to improve our services and facilities in order to provide an even better stay. We wish you a pleasant life! Front Office James

Response from Property: Dear Valued Guest, Thank you very much for your positive comments about our hotel! We are very pleased that you enjoyed your stay at our hotel and appreciated our staff, cleanliness and newly renovated rooms. We are always striving to provide our guests with a warm, comfortable and contemporary stay. The newly renovated rooms are a reflection of our continuous pursuit of excellence and quality of service. At the same time, we attach great importance to the training and service attitude of our staff to ensure that every guest feels at home and at ease. Thank you again for your recognition and support, and we look forward to your return visit! If you have any suggestions or needs, please feel free to contact us, we will be happy to serve you.Front Office James

Response from Property: Dear Guest, Thank you very much for your review, especially the part about our catering service. To hear you say that “the food and beverage service exceeded my expectations, even though my expectations were not high” makes us feel both surprised and responsible. We understand that in today's highly competitive hospitality industry, quality food and beverage service is one of the key factors in attracting guests and earning a good reputation. First of all, we are very pleased to be able to exceed your expectations, which shows that our efforts in the selection of ingredients, dish production, service process and other aspects have been recognized by you. We have always been committed to providing our guests with a wide variety of delicious food and beverage choices, while paying attention to details and quality of service, in the hope of making every guest feel at home and comfortable. However, we are also aware of the fact that “there is no best, only better”. Therefore, we will continue to listen to the voice of our guests, and constantly improve and perfect our catering services. Whether it is the innovation of dishes, service enhancement, or optimization of the environment, we will do our best to bring our guests a more excellent dining experience. Thank you again for your valuable comments and affirmation, which is our greatest encouragement and support. We look forward to welcoming you again in the coming days and sharing more beautiful moments with you. We wish you all the best and happy life! Hotel Front Office James

Response from Property: Dear Valued Guest, Thank you very much for your love and recognition! We are delighted to hear your appreciation of our hotel's furniture amenities and bathtubs, as well as your recognition of the comfort of our beds and the fact that there is enough space to accommodate a family of 3 people. We are always committed to providing our guests with a warm and comfortable stay, and your satisfaction is the greatest affirmation of our work. We will continue to work hard to continuously improve the quality of our services and provide a better accommodation experience for every guest. Thank you again for your support and trust, we look forward to your next visit and hope you have a pleasant time during your stay at the hotel! Front Office James

Response from Property: Dear Valued Guest, Thank you very much for your positive comments and high recognition of our hotel! We are very pleased to hear your feedback about your satisfaction with our location, staff service, breakfast options, elevator speed, bed comfort, and the lounge in our executive rooms. We are always committed to providing our guests with a quality accommodation experience, and your satisfaction is the greatest affirmation of our work. We will continue to work hard to continuously improve our service quality and provide a more comfortable and pleasant stay for every guest. At the same time, we are also very grateful for your recommendation, we believe that your friends and relatives will enjoy the same high-quality service when they stay in our hotel. Thank you again for your support and trust, and we look forward to your next visit! Front Office James

Response from Property: Dear Guest:Greetings!First of all, thank you very much for choosing to stay in our hotel and taking the time to share your experience. We are sorry for the old rooms and the lack of cleanliness you mentioned, and sincerely apologize for the inconvenience caused.We apologize for any inconvenience caused. Currently, some of our rooms are undergoing renovation and upgrading to improve the overall quality and comfort of the rooms. At the same time, we will also strengthen the supervision and management of room cleaning to ensure that every guest can enjoy a clean and tidy stay.However, we are also very pleased to see that you have highly rated our services. This is the greatest recognition of our team's hard work and motivation for us to continue to move forward. We will continue to maintain and carry forward this spirit of quality service, and provide every guest with more attentive and thoughtful service.Once again, we would like to express our heartfelt thanks for your feedback, and please believe that we will continue to work hard to improve, in order to provide you with a more perfect accommodation experience in the days to come. If you have any other suggestions or needs, please feel free to contact us, we will be happy to serve you.We wish you a happy life and look forward to meeting you again!Front Office James

Response from Property: Dear Guest,Thank you for your valuable comments and recommendations! We look forward to welcoming you again in the future, to provide you with more thoughtful and meticulous service. At the same time, we also look forward to continue to collect your valuable comments, so that we can continue to improve and perfect.We wish you a happy life and a pleasant journey!Sincerest regards.Front Office James

Response from Property: Dear valued guest,Thank you for staying at Renaissance Beijing Capital Hotel, and we are sorry to know that you haven't enjoyed your stay with us. Your reviews about in room details and our food quality are highly appreciated, and we sincerely thank you for pointing out the issues on which we need enhancement. Your comments have been reported to the entire management team and we are ready to take action. Thank you for your support and understanding, and we look forward to your next visit! Renaissance Beijing Capital Hotel Front Office James

Response from Property: Dear Valued Guest:Thank you very much for your kind feedback! We're delighted to hear that you enjoyed your stay with us. Our location is indeed one of our strengths, and we're glad it made your visit convenient. Regarding the cleanliness of our rooms and the quality of our sheets, we strive to maintain high standards despite the hotel's age. It's encouraging to know that our efforts are recognized and appreciated by our guests. We're always looking for ways to improve and upgrade our facilities, and your comments will help us in this effort. Thank you for your support and we look forward to welcoming you again in the future. Front Office James