The Peninsula Beijing

The Peninsula Beijing Reviews

The Peninsula Beijing

No.8 Jinyu Hutong, Wangfujing, Beijing, ChinaView Hotel Details
The Peninsula Beijing
The Peninsula BeijingThe Peninsula BeijingThe Peninsula Beijing
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The Peninsula Beijing Guest Reviews

4.8/5
Excellent
2023 review
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All Reviews(2023)
Positive reviews(1993)
Reviews with photos/video(583)
Tasty food(102)
Friendly front desk staff(95)
Perfect for kids(79)
Excellent room layout(35)
Luxurious(32)
Easy to add bed(19)
Great swimming pool(16)
Negative reviews(30)
chew55
Premier Suite Twin
Stayed in May 2024
Family
7 review
4.7/5
Amazing
Posted on May 9, 2024
Luxurious and exceptional service from every staff. Suites are spacious and high tech. Loved every second of our stay and every small details. Enjoyed the spa too, the only small fault I can find is there is no jacuzzi or some water jet facility at the pool. Do not miss going up to the roof top bar to try their summer drinks. Breakfast was excellent too. Highly recommend and my only address in future to Beijing.
Response from Property: Dear valued guest, thank you very much for your kind words and recognition. We are delighted that you had a pleasant stay at the Peninsula Hotel. Your satisfaction is the result we are very pleased to see, and we highly value the valuable suggestions you have made. Regarding the issue you mentioned about the lack of massage bathtubs or water jet facilities in the spa, we have noticed it and are considering how to improve our services to meet the needs of more customers. We will convey your feedback to the relevant departments and strive to make adjustments in the future to provide more comprehensive services and facilities. Thank you again for your strong recommendation of the Peninsula Hotel and your fondness for our breakfast and spa. We sincerely look forward to your continued choice of us in your future travels, and we will continue to provide you with excellent service and a pleasant stay experience. If you have any other needs or suggestions, please feel free to contact us at any time, and we will do our best to provide you with better service.
Guest User
Deluxe Suite King
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 25, 2024
Austin was extremely helpful with our early check-in. When our room was not ready he managed it perfectly with an upgrade which was lovely. Hotel breakfast spread was wide and of good quality. Our second stay here and it won’t be our last.
Response from Property: Thank you for choosing to stay at The Peninsula Wangfu and thank you for sharing your experience and comments with us. Peninsula Hotels & Resorts values your feedback so that we can provide you with better service in the future. We look forward to serving you again in the near future and thank you again for your feedback.
Anonymous User
Deluxe Suite King
Stayed in May 2024
Family
14 review
5.0/5
Outstanding
Posted on May 26, 2024
Excellent hotel, Service, location and rooftop bar!!!
Response from Property: Dear Guest, Thank you so much for your glowing review of our hotel, services, location, and especially our rooftop bar! We are delighted to hear that you had an excellent experience with us. We look forward to serving you again in the future.
Guest User
Deluxe Suite King
Stayed in May 2024
Couples
20 review
5.0/5
Outstanding
Posted on May 14, 2024
The penninsula is Beijing's flagship hotel. It is comfortable with large rooms after a recent renovation. Staff are attentive and superb. The location is unbeatable. Amenities are fantastic. We had a great stay here.
Response from Property: Dear guest, thank you very much for your high evaluation of our Peninsula Hotel! We are honored to serve you,And deeply pleased to get your satisfaction and recognition.The spacious and comfortable rooms you mentioned, the attentive staff service, and the very good facilities are all aspects that our hotel has been committed toExcellent service provided. We will continue to work hard to ensure that every guest has a comfortable and enjoyable stay.Thank you again for your support and trust! We look forward to your visit again and promise to continue to provide excellent service.I wish you all the best and a pleasant trip!
Guest User
Deluxe Suite Twin
Stayed in Jan 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jan 16, 2024
Nice hotel but very old facilities. Breakfast was great, but don’t expect the same level of faculties as Shanghai or Paris.
Response from Property: Dear guest, we are very honored to provide you with services, we attach great importance to your feedback, your suggestions and comments we will convey to the heads of relevant departments, in order to provide you with better service in the future. We look forward to serving you again in the near future and thank you again for your feedback.
Sarah Louise
Deluxe Suite Twin
Stayed in Dec 2023
Family
6 review
3.2/5
Posted on Dec 14, 2023
Stayed here previously in 2021 and the hotel was immaculate and the service was amazing. This trip I was excited to stay again but I was disappointed with the smell of smoke on our floor and in our room. Following my complaint to reception we were moved to a different floor and our room upgraded. The cleanliness was lacking and the room was a little grubby in places. The food was ok but I feel the attention to detail wasn’t the same as our previous visit. Previously we stayed in December and we were left snacks each day with notes from reception with tips for our stay and we were given a small Xmas gift on departure as a keep sake, it was a nice touch. I don’t feel the hotel price tag matches the experience. Disappointed 😔
Response from Property: Dear guest, thank you for sharing your experience with us, which is very important for us to improve the details and quality of service, we deeply regret that we did not provide you with a satisfactory stay experience, your feedback has been conveyed to the relevant departments, and sincerely look forward to serving you again.
Aang Hidjaja
Superior Suite
Stayed in Oct 2023
Business travelers
33 review
4.2/5
Very Good
Posted on Oct 17, 2023
1. The concierge is completely helpless. They look for excuses for not helping in sending things to our room 2. The breakfast session, some of the staffs are not friendly at all. They did not even ask if the seat is taken or not before take the seat away. 3. The laundry service did not even fold my t-shirt after the laundry 4. The room cleaning is great and fast
Response from Property: Dear Guest, Thank you for choosing to stay at our all-suite hotel in Beijing and for sharing your comments with us. Please be assured that we'll elevate our service for you have the best experience during your next visit. We look forward to seeing you back at The Peninsula Beijing very soon!
Guest User
Deluxe Suite King
Stayed in Mar 2023
Friends
13 review
5.0/5
Outstanding
Posted on Apr 10, 2023
nice!
Guest User
Deluxe Suite Twin
Stayed in Apr 2023
Family
2 review
5.0/5
Outstanding
Posted on Jun 13, 2023
Excellent room, service, and location. The staff were experienced and very helpful. Our whole family have enjoyed the stay.
Response from Property: Dear Guest, Thank you very much for this kind review! We are delighted to see that you and your family enjoyed the stay and you satisfied with the service from us. We hope to have the pleasure of welcoming you back very soon! Should you need any assistance with your next stay, please do not hesitate to let us know in advance!
Guest User
Deluxe Suite King
Stayed in Aug 2022
Family
1 review
5.0/5
Outstanding
Posted on Aug 21, 2022
Staffs were literally professional. And all the restaurants were excellent. Especially, the roof top bar Yun’s atmosphere is the best hotel bar ever I have been to.
Response from Property: Dear guests, we are very honored to provide services to you. We attach great importance to your feedback. We will convey your suggestions and opinions to the heads of relevant departments so that we can provide you with better services in the future. We look forward to serving you again in the near future and thank you again for your feedback. Cameron Cundle, general manager of The Peninsula Beijing
Guest User
Duplex Suite
Stayed in Jun 2022
Family
1 review
5.0/5
Outstanding
Posted on Jul 1, 2022
Surprisingly good all round service unbelievable even gave us late checkout 5:30pm because of kids issues wow
Response from Property: Dear guests, thank you for choosing to stay at The Peninsula Wangfu, and I would like to extend my heartfelt thanks to you. We are honored to know that you had a wonderful experience at the hotel, look forward to serving you again in the near future, and thank you again for your feedback. Moky Lam, Manager of The Peninsula Beijing
Christian Cartin Dior
Superior Suite
Stayed in Oct 2023
Business travelers
69 review
4.7/5
Amazing
Posted on Dec 15, 2023
Overall decent
Response from Property: Dear guest, thank you for choosing to stay at The Peninsula Beijing and thank you for sharing your experience and comments with us. Peninsula Hotels & Resorts values your feedback so that we can provide you with better service in the future. We look forward to serving you again in the near future and thank you again for your feedback.
Knut
Deluxe Suite King
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 26, 2024
great
Guest User
Deluxe Suite King
Stayed in Sep 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 25, 2023
Good hotel
Response from Property: Dear guest, Thank you very much for choosing to stay at our all-suite hotel for your trip to Beijing. We have shared your kind comment, and we all look forward to seeing you again in the near feature. Please let us know in advance should you need any assistance for your next stay with us. Wish you a wonderful journey ahead!
KC080908
Superior Suite
Stayed in Mar 2022
Couples
89 review
4.0/5
Very Good
Posted on May 28, 2022
Good hotel rooms are big. Service is decent can be expected better.
Response from Property: Dear guests, thank you very much for your precious time to share with us your accommodation experience at The Peninsula Wangfu. If you want to share your comments and suggestions with us directly, please contact the hotel. We look forward to serving you again in the near future and thank you again for your feedback. Moky Lam, Manager of The Peninsula Beijing