Crowne Plaza Beijing International Airport Reviews
Crowne Plaza Beijing International Airport
No.60 Fuqian 1st Street, Shunyi District, Beijing, 101312, ChinaView Hotel Details
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Crowne Plaza Beijing International Airport Guest Reviews
4.7/5
Outstanding
2500 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2500)
Positive reviews(2414)
Reviews with photos/video(278)
Easy to get around(304)
Close to airport(287)
Friendly front desk staff(244)
Delicious breakfast(195)
Offers pick-up/drop-offs(117)
Great swimming pool(41)
Perfect for business trips(38)
Negative reviews(85)
Guest User
Standard Room
Stayed in Aug 2024
Solo travelers
6 review
Posted on Aug 25, 2024
Out of the 7 4/5 star hotels I stayed while traveling through China, this one was the worst. The room was 886 yuan but I had to pay a deposit of 1445 yuan. The room was a free upgrade but not in good condition, wallpaper peeling off the wall, strong smell which was uncomfortable, and a magot in the bathroom. Definitely don't stay here.
Response from Property: Dear Guest,We take full responsibility for the shortcomings in our service and facilities that you have encountered, and we sincerely apologize for any inconvenience or dissatisfaction that they may have caused you.We are committed to addressing the issues you have raised and implementing measures to prevent them from happening again. We will also enhance our cleaning and sanitation procedures to ensure that our rooms are always in pristine condition and free from unpleasant odors or pests.Once again, we sincerely apologize for the poor experience you had at our hotel and any inconvenience or dissatisfaction it may have caused you. We understand that your feedback is invaluable to us, and we will use it to drive continuous improvement in our services and facilities.Thank you for taking the time to share your feedback with us. We wish you all the best in your future travels and hope that your next accommodations will exceed your expectations.Best regards,Hotel Management
qwertyuiopasdffgh
Standard Room
Stayed in Jul 2024
Travel with friends
3 review
Outstanding
Posted on Jul 5, 2024
The location of the hotel is good, and the service is very timely and thoughtful. Especially thanks to One Sun got in touch with us in time to inquire about our preferences and help us arrange suitable rooms. My friend thought the service was very considerate and thoughtful.the hotel service staff really patiently . I would choose this hotel next time.
Response from Property: Dear Guest,Thank you so much for your kind words and valuable feedback! We are delighted to hear that you enjoyed your stay at our hotel and found the location to be convenient, as well as the service to be timely and thoughtful.We are also glad to hear that our service staff were patient and attentive to your needs. At our hotel, we believe that patience and understanding are key qualities that every member of our team should possess. It is our goal to ensure that every guest feels welcomed, respected, and well-cared for during their stay.Your satisfaction with our hotel is our greatest reward, and we are thrilled that you would consider choosing us again for your future stays. We look forward to welcoming you back soon and continuing to provide you with the same high level of service and comfort that you experienced during your last visit.Once again, thank you for choosing our hotel and for sharing your positive experience with us. We wish you all the best and hope to see you again soon!Sincerely,Hotel Management Team
Wil Son
2 Twin Beds Standard
Stayed in Mar 2024
Business travelers
3 review
Great
Posted on Apr 16, 2024
I recently had the pleasure of staying at a hotel near the exhibition center, and I must say, it was an experience worth sharing. From the moment I arrived, the exceptional service provided by the staff, particularly Summer, made my stay truly memorable.
Upon arrival, I was greeted by Summer, who efficiently handled my check-in process with a warm and welcoming attitude. What stood out was her helpfulness in assisting me with the taxi fare, as I didn't have WeChat Pay, ensuring a smooth start to my stay.
The hotel's proximity to the exhibition center was incredibly convenient for my purposes, allowing me to easily access the event without any hassle. Additionally, the comfort and cleanliness of the room exceeded my expectations, providing a relaxing environment after a busy day.
One of the highlights of my stay was the breakfast offered by the hotel. Not only was the variety impressive, but the quality of the food was exceptional. What's more, the option to pack food and drinks for later was a thoughtful touch, allowing guests to fuel up for the day ahead without any inconvenience.
Overall, my experience at this hotel was nothing short of excellent. From the attentive staff like Summer to the convenient location and outstanding amenities, I would highly recommend this establishment to anyone visiting the exhibition center area. I look forward to returning in the future.
Response from Property: Dear guests, thank you for staying at Crowne Plaza Beijing International Airport.Thank you very much for taking the time to share your experience during your stay. Your feedback is truly heartwarming and will further motivate us to continue striving to provide even higher-quality hospitality services for every guest who stays with us.I am pleased to hear that you highly praised the convenient location of our hotel. As a hotel near the exhibition center, we have always strived to provide the greatest convenience for guests attending events. Additionally, your positive comments about our room environment and breakfast offerings are the greatest motivation for us to continuously enhance our service quality. We will use your feedback as a reference to keep improving, ensuring that every guest who stays with us can enjoy a comfortable and pleasant living environment, as well as a rich and delicious breakfast experience.Once again, thank you for taking the valuable time to share your impressions of your stay with us. We are truly grateful for your ongoing support, and we hope you will have the opportunity to choose our hotel again in the future. We will continue to work hard to present you with an even more exceptional accommodation experience. Wishing you all the best!Best regards,Hotel Management
Ali al hadi
2 Twin Beds Standard
Stayed in Apr 2024
Business travelers
70 review
Outstanding
Posted on May 9, 2024
Hotel very nice and clean
Very close to restaurants and cafes
Response from Property: Dear guests, thank you for staying at Crowne Plaza Beijing International Airport and giving the hotel full marks.Thank you for sharing your positive feedback about our hotel.Maintaining a pristine and welcoming environment is one of our top priorities, so we are pleased that our efforts to provide a clean and well-maintained hotel made your stay enjoyable. Additionally, our prime location near various dining options allows guests to explore the local culinary scene with ease.Your kind words serve as a great encouragement to our team, who work tirelessly to deliver an outstanding experience to every guest. We constantly strive to ensure our facilities and services exceed expectations.Thank you again for taking the time to share your review. We look forward to welcoming you back soon and providing you with another memorable and convenient stay.Wishing you a pleasant journey and a happy life!Best regards,Hotel Management
dashhnovikova
1 King Bed Premium
Stayed in Feb 2024
Couples
3 review
Amazing
Posted on Mar 9, 2024
I like this hotel. Near to exhaustion center and subway station. Large variety of breakfast dishes. But one minus - The elevator call button is electrocuted.
Response from Property: Dear guests, thank you for staying at Crowne Plaza Beijing International Airport.Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to know that you enjoyed the convenient location near the exhibition center and subway station, Your feedback allows us to identify and address such issues in a timely manner, and we sincerely appreciate you bringing this to our attention.If you have any needs or requests during your stay, please feel free to contact our Guest Service Manager directly. We are here to assist you! We look forward to the opportunity to welcome you back with an even better performance in the near future.Best regards,Hotel management.
Guest User
1 King Bed Standard
Stayed in Aug 2024
Solo travelers
5 review
Very Good
Posted on Aug 6, 2024
Location good to go to the airport but not super comfortable if you want to walk in the city , quite far from the center and lots of traffic jams
Staff is helpful , some of them speak English so it makes the stay easier
Response from Property: Dear guest,Thank you very much for your feedback on our hotel's location and our service team. We are delighted to hear that our hotel is conveniently located for access to the airport, but we also understand that if you wish to walk around the city, it may not be the most comfortable option as we are quite far from the city center and there can be heavy traffic congestion.We strive to provide guests with both convenient transportation and a comfortable stay, but we recognize that our location may not cater to every guest's preferences. We sincerely apologize for any inconvenience this may have caused and will consider ways to better balance accessibility and neighborhood comfort in our future planning.Thank you once again for your valuable feedback and suggestions. They are crucial to us, and we will take them seriously into consideration as we strive for continuous improvement. If you have any further needs or suggestions in the future, please do not hesitate to contact us. We look forward to serving you again and wish you all the best in life!Best regards,Hotel Management Team
Desmond
1 King Bed Standard
Stayed in Jul 2024
Business travelers
3 review
Very Good
Posted on Jul 24, 2024
Lobby is very stuffy and the price of a can of coke cost $32 local currency. Feel it's a little high even though we bought it in a hotel.
Breakfast was good!
UniqueShan
2 Twin Beds Standard
Stayed in Jul 2024
Travel with friends
7 review
Outstanding
Posted on Jul 6, 2024
The hotel was very nice. The front desk staff was accommodating and helpful. The bed was very comfortable. No complaints. 
Response from Property: Dear valued guest,Thank you so much for your kind words and positive feedback about your stay at our hotel! We are thrilled to hear that you found our hotel to be very nice and that our front desk staff exceeded your expectations with their accommodating and helpful service.We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable experience. In the meantime, if there's anything else we can do for you, please don't hesitate to reach out.Thank you again for choosing our hotel, and we wish you all the best in your future travels.Warm regards,Hotel Management Team
Chem Ocean
1 King Bed Standard High Floor
Stayed in Jun 2024
Family
2 review
Outstanding
Posted on Jun 12, 2024
If you need a short stay near Beijing Capital Airport, this is a perfect location to stay. The facilities are clean and upscale. Our room is spacious, and the king size bed is very comfortable. All hotel staff is super helpful with our needs. The hotel also provides shuttle service to and from the airport, which is operated by an experienced driver and his helper. All in all, we are extremely happy that we chose this hotel amid the inconvenience of many things on our journey. But this hotel made us feel like home.
Response from Property: Dear guests, thank you for staying at Crowne Plaza Beijing International Airport and giving the hotel full marks. Thank you for choosing our hotel for your short stay near Beijing Capital Airport. We are delighted to hear that you found our location perfect, our facilities clean and upscale, and your room spacious and comfortable. Your satisfaction with our king-size bed and the helpfulness of our staff is especially gratifying.Your happiness and satisfaction are our top priority, and we are thrilled that you chose our hotel despite the inconveniences of your journey.We hope to welcome you back soon and continue providing you with an exceptional experience.Wishing you a pleasant journey and a happy life!Best regards,Hotel Management
SI CHEN
2 Twin Beds Standard
Stayed in Jul 2024
Solo travelers
1 review
Outstanding
Posted on Sep 10, 2024
convenient to the airport with shuttle. The room was nice size and extra clean.
Response from Property: Dear Guest, Thank you so much for your glowing review of your stay at Crowne Hotel! We are thrilled to hear that our team went above and beyond to make your experience exceptional. We strive to provide our guests with a seamless and enjoyable stay, and it's rewarding to know that we succeeded in doing so for you. Your satisfaction is our greatest reward, and we look forward to welcoming you back to Crowne Hotel again soon. Thank you once again for choosing to stay with us. We wish you all the best and hope to see you again in Beijing! Best regards, Management, Crowne Hotel
Anonymous User
1 King Bed Standard High Floor
Stayed in May 2024
Business travelers
35 review
Outstanding
Posted on May 22, 2024
If there are vacant rooms available in the hotel during my business trips, I always stay there. Very friendly staff, good service and delicious breakfasts.
Response from Property: Dear guests, thank you for staying at Crowne Plaza Beijing International Airport and giving the hotel full marks. Thank you for being a loyal patron of our hotel during your business travels. We are delighted to receive your wonderful feedback!We feel truly honored that you consistently choose to stay with us during your business trips. Your high praise for our friendly staff service and delicious breakfasts is undoubtedly the greatest motivation for our entire team.We will continue our dedication to maintaining and enhancing our service quality to ensure every guest receives an equally outstanding experience. Your valuable feedback helps us identify areas for improvement, while your loyalty will motivate us to deliver even more excellent service in the future.Thank you again for your continued support and endorsement. We look forward to welcoming you with a warm and comfortable home-away-from-home experience during your next business trip.Wishing you a pleasant journey and a happy life!Best regards,Hotel management.
Mehmet Zafer
2 Twin Bed Standard High Floor
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on Apr 20, 2024
The hotel is close to Beijing Capital Airport. It takes 10 minutes by taxi from Terminal 3. The hotel provides free shuttle with advance booking.
Clean, good service, good location.
Response from Property: Dear guests, thank you for staying at Crowne Plaza Beijing International Airport and giving the hotel full marks. We are pleased to learn that you found our hotel's proximity to Beijing Capital International Airport to be highly convenient, with a short 10-minute taxi ride from Terminal 3. Furthermore, we are glad that you took advantage of our complimentary shuttle service, which we provide to ensure a hassle-free travel experience for our guests.Your kind words regarding our clean accommodations and good service are truly appreciated. We look forward to welcoming you back on your next visit to Beijing and ensuring another memorable and enjoyable experience at our hotel.Best regards,Hotel Management
Guest User
2 Twin Beds Standard
Stayed in Mar 2024
Family
3 review
Great
Posted on Mar 22, 2024
almost everything is good, except one of the treadmills didn’t work and wasted me a little time, facilities start to ageing just like human beings.
this was a one night stay, thanks for your receptionist, who helped me ordered a Taxi as I don’t have a local phone number
after all, this is a very nice hotel!
Response from Property: Dear guests, thank you for staying at Crowne Plaza Beijing International Airport.Thank you for sharing your feedback with us! We are glad to hear that you had an overall positive experience during your stay. However, we apologize for the inconvenience caused by the malfunctioning treadmill, and we assure you that we will promptly address this issue to ensure all facilities are in proper working condition for our guests' enjoyment.Regarding your observation about aging facilities, we take this matter seriously and will closely monitor and maintain our facilities to ensure they remain in top condition.We are delighted that our receptionist was able to assist you in ordering a taxi, especially since you didn't have a local phone number. Providing helpful service is a priority for us.Thank you for choosing to stay with us and for your kind words about our hotel. We look forward to welcoming you back soon!Warm regards,Hotel Management Team
varun
1 King Bed Premium
Stayed in Mar 2024
Business travelers
1 review
Posted on Mar 24, 2024
Not happy at all.. the rooms were so hot and they couldn't do anything.. was here for 5 nights but was not able to sleep even a single night properly
Response from Property: Dear guests, thank you for staying at Crowne Plaza Beijing International Airport。The comfort of our guests is of paramount importance to us and we are committed to providing a relaxing and enjoyable stay for all our guests.While I cannot undo this exceptionally poor experience, I hope you will consider giving us another opportunity to provide you with the comfortable accommodations and attentive service you deserved from the start.If you have any other suggestions or needs during your stay, please feel free to let us know. You can inform any member of our team or the Room Service Manager directly. We will do our best to serve you!Have a nice day!Hotel management.
abdulkamal
Superior Accessible Room (Double bed)
Stayed in May 2024
Business travelers
12 review
Very Good
Posted on May 17, 2024
nice and clean hotel. strategic location to china international exhibition hall
Response from Property: Dear guests, thank you for staying at Crowne Plaza Beijing International Airport and giving the hotel full marks. Thank you for your positive review of our hotel's cleanliness and strategic location.We are delighted that you appreciated the cleanliness of our property and our convenient proximity to the China International Exhibition Center.Maintaining a clean and orderly hotel environment is a top priority for our entire staff, and we will continue to uphold this commitment to create a comfortable and hygienic ambiance for all our guests.Thank you again for your valued feedback, and we look forward to the opportunity of serving you again in the near future.Wishing you a pleasant journey and a happy life!Best regards,Hotel Management。