No.2 Chaoyangmen North Street, Dongcheng District, Beijing, 100027, ChinaView Hotel Details
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Swissôtel Beijing Hong Kong Macau Center Guest Reviews
4.7/5
Outstanding
2221 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(2221)
Positive reviews(2174)
Reviews with photos/video(542)
Easy to get around(446)
Delicious breakfast(309)
Close to metro(288)
Well decorated(103)
Perfect for business trips(101)
Friendly front desk staff(71)
Great swimming pool(23)
Tasty coffee(18)
Negative reviews(47)
XYSHIAU
Premier Room Twin
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Dear Swissotel Beijing HongKong Macau,
I am writing to express my sincerest gratitude for the exceptional stay I recently had at your esteemed hotel, between 7th October to 14th October. From the moment I arrived, I was impressed by the warm welcome and impeccable service that you and your team provided. However, I must highlight a few specific instances where your dedication to customer satisfaction truly shone through.
One of the most notable experiences I had during my stay was the prompt and efficient assistance I received with a number of issues that arose. I was particularly impressed by the way in which your staff went above and beyond to resolve my concerns. For example, when I encountered a problem with a parcel delivery, your team quickly sprang into action and ensured that the matter was resolved to my complete satisfaction. Additionally, when I discovered a small issue with the bath vasin in my room, your maintenance staff was immediately dispatched and the problem was fixed without delay.
I would also like to take this opportunity to specifically mention two of your exceptional staff members, Angela and her manager. Both of these individuals went above and beyond to ensure that my stay was as comfortable and enjoyable as possible. Angela, who was my front desk representative, was incredibly helpful and attentive, answering all of my questions and addressing any concerns I had with a smile and a friendly demeanor.
In conclusion, I cannot thank you and your team enough for the outstanding service and hospitality that I received during my recent stay at Swissotel HK Macau Centre Beijing. Your dedication to customer satisfaction, as well as the exceptional work of your staff members such as Angela and her manager has left a lasting impression on me. I will definitely recommend your hotel to my friends and family, and I look forward to staying with you again in the future.
Thank you once again for a truly memorable experience.
Sincerely,
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Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Reno
Premier Room Twin
Stayed in Oct 2024
Family
3 review
4.0/5
Very Good
Posted on Nov 17, 2024
Close to the nearest subway station. Can early check-in. The staff will make up your room everyday without telling them to do so.
Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Chi Heng
Premier Room
Stayed in Sep 2024
Solo travelers
25 review
5.0/5
Outstanding
Posted on Sep 10, 2024
The location is great
Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for choosing Swissotel Beijing Hong Kong Macau Centre. The hotel is strategically located in the southeast corner of Dongsishitiao Bridge, with convenient transportation, and the surrounding perfect supporting facilities and facilities are also convenient for guests to live and travel.As a Swissôtel brand, we strive to delight our guests. Thank you for your trust in us and we look forward to seeing you again!
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Marc_Beijing
Premier Room
Stayed in Oct 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Oct 12, 2024
Very clean hotel and quiet hotel. Unfortunately the Air condition was already turned off even it was still 25 degrees outside temperature so the room was a bit too warm. Bathroom a bit small. Overall a good hotel.
Response from Property: Dear customer, thank you for choosing Swissotel Beijing Hong Kong Macau Center and leaving your valuable comments here. We are very sorry that this stay made you have an unpleasant stay. We apologize for not being able to make your stay a perfect one, if you have any problems in the future, please report to our staff in time, we will do our best to help you solve it, and look forward to your next visit.
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WaiSee
Premier Room Twin
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 15, 2024
I recently stayed at The Swissotel Beijing Hong Kong Macau Center and it was nothing short of exceptional. From the moment I arrived, the staff greeted me with warm smiles and impeccable service. The room was spacious for 2 persons and clean. Aircon can be warm & stuffy and can't do anything about it as it is centrally controlled. Public transport is a breeze with the metro station right in front of the hotel. While the hotel is not located at the city center, it is good enough for us given the metro station 2 mins away. Some eatries and 7/11 behind the hotel.
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Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Guest User
Premier Room
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 16, 2024
It was a great experience to stay at Swissotel. The location was excellent as it had the subway at the door. The service was great, they allowed me to check-out late without additional charge and the breakfast was amazing. All in all a great experience and highly recommended.
Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Barbara Andrea
Premier Room
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Nov 28, 2024
Very beautiful and clean hotel. Great hospitality, great variety of food.
Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Anu
Premier Room Twin
Stayed in Aug 2024
Business travelers
16 review
4.7/5
Amazing
Posted on Sep 3, 2024
I initially booked a room at Atour Hotel, but due to poor service and hygiene, I made a last-minute switch to this hotel. The change was worth it— the service here was great, the hygiene was good, the breakfast was delicious, and it's conveniently close to downtown. I highly recommend this hotel.
Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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6EPor
Premier Room Twin
Stayed in Aug 2024
Solo travelers
9 review
4.7/5
Amazing
Posted on Aug 13, 2024
Perfect location for me visiting Beijing for a musical show at Poly Theatre which is across the road. It's also super convenient as the MTR exit is right opposite the hotel entrance. Reception area is bright and big but, in my opinion, the receptionists need a little more training on serving guests in more pleasant manner though. Still, the waiters/waitresses in their restaurants are probably better-trained with excellent manner. I have booked a premium twin room which is on 9/F. Room is clean and tidy while the room size is good enough for 2 persons staying. Worth-mentioning that their bed sheets are soft and smooth which is definitely value-added.
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Response from Property: Dear guests, thank you for choosing Swissotel Beijing Hong Kong Macau Center and leaving your valuable comments, we are very sorry that this stay didn't meet your expectations. We have shared the service problems you have reported with relevant departments and followed up in a timely manner. We look forward to welcoming you again to Swissotel Beijing Hong Kong Macau Centre and providing you with a more comfortable stay and services.
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Mechi
Premier Room Twin
Stayed in Oct 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Nov 6, 2024
Impecable, the staff super friendly and willing to help. Great location
Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Guest User
Premier Room
Stayed in Jan 2024
Other
1 review
5.0/5
Outstanding
Posted on Jan 9, 2024
It was a wonderful experience. The rooms are tidy, everything is clean and the reception is always there for you. I definitely recommend this hotel!
6/7
Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Eranga
Premier Room
Stayed in Dec 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 2, 2024
After a long time, I stayed at a hotel in China where every staff member spoke English and accompanied me well. It was the first time for me to stay at a Swissotel but I know quite well the All Accor group. The check-in and check-out were fast; they even helped me with my luggage!
The room was quite hot due to Beijing's central heating policy, so Mr. Spring Si ensured I got a room where the temperature was 22℃, and I was immediately very comfortable.
The breakfast was excellent!
Yes, it's a little pricey but I think it's quite worth it for the wonderful experience. I will stay again.
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Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your recognition of the hotel's services. It is our constant pursuit to provide our guests with a comfortable stay and attentive services. We sincerely look forward to providing you with an invigorating and energizing time again in the near future. We hope to see you again soon!
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Jack
Premier Room Twin
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Dec 23, 2023
Staff were quite helpful with the reception being manned 24/7. Hotel is conveniently located right next to the Line 2 Dongzhimen Entrance (unfortunately closed when we stayed due to ongoing maintenance).
Approximately a 25min walk to Sanlitun and a 17min car ride to the Forbidden City and surrounds including Tiananmen Square.
Rooms were well maintained with daily make up; maybe it was due to us checking in at midnight but we ran into some issues such as the bathroom door not working properly, maintenance crew were able to remedy it at 1am.
One of the rooms I booked didn’t get cleaned in time for our check in and we were able to change rooms the following morning with no additional charges.
Overall quality of the hotel is good, hotel breakfast is the best option considering food options nearby are nearly 1km away (******* takeaway is possible too).
On the morning of checkout, we checked out prior to breakfast being served and the hotel were kind enough to provide us takeaway breakfast to replace our breakfast tickets for the morning.
Overall 4.5/5
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6/8
Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your recognition of the hotel's services.It is our constant pursuit to provide our guests with a comfortable stay and attentive services. We sincerely look forward to providing you with an invigorating and energizing time again in the near future. We hope to see you again soon!
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Rash88
Premier Room
Stayed in Jul 2024
Family
3 review
4.7/5
Amazing
Posted on Jul 25, 2024
Location is good. Comfortable bed. There is a metro station in front of the hotel.
Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!
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Anonymous User
Premier Room
Stayed in May 2024
Other
5 review
5.0/5
Outstanding
Posted on May 16, 2024
Hotel service is excellent, from rooms to restaurant. All satisfied. Service is very warm ❤️ Careful service, thank Annie enthusiasm.
Response from Property: Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!