Novotel Beijing Peace Reviews

I recently had the pleasure of staying at Novotel Beijing Peace, and I couldn't be happier with the outstanding service provided by the front office staff. Not only were they welcoming and efficient during check-in, but they also surprised me with a free upgrade to a more luxurious room. This unexpected gesture made my stay even more enjoyable and memorable. Throughout my time at the hotel, the front office team continued to impress me with their professionalism and attentiveness to my needs. I highly recommend the hotel to anyone seeking exceptional hospitality and a touch of generosity. Thank you to the fantastic front office staff for making my stay truly unforgettable!

Bad experience! Do not stay! Not helpful and check in slow. Avoid!

Decent price for the good location - relatively cheaper hotel in a good location, expect the building to be a little old.

Location of the hotel is excellent. Close to major tourist spots. Staffs are very friendly and helpful too. Breakfast spread is good.

The hotel's only good trait is that it's close to the forbidden city and Wangfuijing shopping district. We were checked into a totally different room than we booked. It was like getting cat fished by a hotel. The hotel is quite stingy with its amenities. Asked for bottled water at the reception, they said they're only selling. I asked them if I could get some free bottled water, but was told they'll send it to my room. I wasn't going back to my room for the bottled water to come as I was leaving. My friend asked for water from her room, they didn't agree to send some right away, but instead continued to ask if there wasn't any in her room. We were mostly unsatisfied with our stay as the room did not match at all with the pictures on the Trip app. The breakfast buffet wasn't that good, it didn't live up to its expensive cost. And the concierge basically scammed us of RMB 183 for a taxi ride to the airport from the hotel, we could see that it only amounted to RMB 65-70 to the airport from the cab's meter. It was also my friend's birthday, so I asked if the hotel offers any complimentary cakes and asked them to bring it at 6pm. They said okay, but nothing arrived at 6pm. So I called them again and they transferred me to 4 different people until someone finally understood basic English and told me that I should've asked for the cake earlier, which I did right after we checked in. The hotel's staff does not do well with communicating internally. Somehow I expected good service as it was a Novotel hotel, but was left highly disappointed.

Always nice to stay

I had a fantastic stay at the Novotel in Beijing, located just a short walk from the Forbidden City and Wangfujing Street. The location couldn't have been more convenient for exploring the city's main attractions. The rooms were impeccably clean and well-maintained, with great attention to detail that made the space feel both welcoming and luxurious. A special thanks to the staff for their excellent service and attention to detail. The communication in English was outstanding, which made my stay even more comfortable. I truly appreciated their kindness and professionalism. Highly recommended for anyone visiting Beijing!

This modern and sleek hotel in Beijing catered to the needs of business travelers and urban explorers alike. The rooms were efficiently designed, with ergonomic workspaces and state-of-the-art technology. The hotel's prime location in the city's financial district made it convenient for business meetings and events. The staff is friendly and the location is convenient.

Very good location to explore

Clean and at a convenient location

The room we stayed was newly renovated and so it was very clean. The breakfast was ok. Staffs were very friendly and went out of their way to help us. We needed to send some luggages by Shunfeng. Jack Zheng helped us to work with Shunfeng to get packages sent (another gentleman called Shunfeng for us but unfortunately I didn’t ask him for his name). I really appreciate their help. Without them I would have been stuck with two huge luggages.

The hotel staffs are thoughtful and provide a small cake tart on my birthday as a surprise. I feel appreciated and thankful on their proactive effort to celebrate my birthday.

Hotel is old & staff service at the restaurant is not poor. If it is not for the location, choose other hotel

Upon arrival, the hotel told us that they were going to upgrade our room. We were like OK that sounds good thank you. However, when we got to the upgraded room, there was nothing upgraded about it. The room was like a lower version of what I ordered. All of the amenities in the room were very old-school. The TV didn’t even work, the only thing nice about the room was that the beds were soft and the room was a little bit more spacious. After looking at the room that I booked online again I went downstairs to talk about the room. I told them that we would like the room that we booked, the upgraded room has no upgrades from the room that I selected in the first place. That’s when they told me that the upgrade just meant the room was bigger. So I responded that’s OK. We don’t care if the room is bigger or not we would just like the room that we booked because it’s more modern. It’s more up-to-date and it looks like it’s been renovated. The staff then goes onto tell us that they no longer have any more of those rooms available because they are all booked up . I went on to let them know that that was not my problem, I booked a room that room should be available. Then they said that they would put us in a suite for that night since they didn’t have any of the other rooms available. We agreed, the room was small, but the amenities were decent. Only problem with that room is that the bed was super hard. The next day we were able to switch to the room we originally booked, nothing was wrong with that room except again, the beds were hard. Besides that small hiccup, the rest of the trip went extremely well. The staff was kind to us and the hotel is in a nice spot.