The Ritz-Carlton Beijing Financial Street Reviews
The Ritz-Carlton Beijing Financial Street
No. 1 Jinchengfang East Road, Financial Street, Xicheng District, Beijing, 100033, ChinaView Hotel Details
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The Ritz-Carlton Beijing Financial Street Guest Reviews
4.6/5
Very Good
1226 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1226)
Positive reviews(1173)
Reviews with photos/video(236)
Friendly front desk staff(100)
Classy environment(94)
Easy to get around(49)
Convenient for shopping(44)
Near shopping area(42)
Large rooms(34)
Tasty food(28)
Luxurious(11)
Negative reviews(53)
JaneDave
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
5 review
Very Good
Posted on Jun 6, 2024
I was great everything was great only problem was safe in the room wasn’t secured and they didn’t fix it.
Response from Property: Dear Guest, Thank you for choosing to stay in our hotel and sharing your experience with us. I recognize your time is valuable and appreciate the feedback you have provided. First of all, thank you for your compliment for the overall stay experience. Secondly, for the safe problem that you mentioned, we are sincerely sorry for it doesn't function well enough to bring you the comfortable stay. As a teachable moment, we have shared your feedback with the relative department heads, we will ensure this issue is an isolate case, and it will not be happened again. We will upgrade our facilities as well as improve the service procedure to ensure the comfortability of our guest. I hope we could have another opportunity to provide the more satisfactory service to you in the future. In case there is anything I could assist you with in the meantime, please reach out anytime.
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2023
Family
5 review
Outstanding
Posted on Oct 22, 2023
Great view, convenience location.
Grace was very nice and helpful, hope to visit again.
Response from Property: Dear guest: We are very happy to see that you had a pleasant stay experience in our hotel. We will definitely convey your nomination of Grace and we will continue to work hard to improve quality. We sincerely look forward to your visit again and wish you a happy life!
Sean Anthony
Deluxe Double Room
Stayed in Jun 2023
Couples
19 review
Posted on Jun 4, 2023
The hotel was not so welcoming to me as a non chinese speaker. The receptiondesk and restaurant did not even greet me and only spoke to my chinese friend. The restaurant food was not so fresh and the sausage was undercooked. Granted, they replaced this with two new ones. It is not as good as other Ritz Hotels i have stayed at in the past. Tianjin is much better. I would like to see this hotel upgraded to be in line with other excellent Ritz hotels across China.
Response from Property: Please allow me, on behalf of the hotel, to express our sincerest apologies for your unpleasant experience. We will definitely make arrangements according to your preferences and provide you with higher quality products and services. Thank you again for your feedback and wish you a happy life!
Eon Jui
Deluxe Room (2 beds)
Stayed in Oct 2023
Solo travelers
9 review
Outstanding
Posted on Oct 24, 2023
Hotel was lovely, good environment, all staffs were very professional especially Jimmy the manager who checked me in, he had been very helpful. Would definitely come back next time when I visit Beijing again.
Response from Property: Dear guest, it's great to see you have a pleasant stay experience at our hotel. We will definitely convey your recognition of our colleague Jimmy's service, and we will continue to strive to improve the quality. Sincerely looking forward to your next visit and wishing you a pleasant life!
Vivian Kong
Deluxe Double Room
Stayed in Apr 2024
Business travelers
2 review
Very Good
Posted on Jun 26, 2024
The staff were kind and helpful. Big rooms!
Response from Property: Dear Guest, thank you for choosing to stay in our hotel and sharing your experience with us. Thank you for your compliment for the overall stay experience. We are glad that you like our kind and helpful staffs and the big rooms. Looking forward to continuously providing the satisfactory service to you in the future!
Letao
Deluxe Double Room
Stayed in Nov 2023
Business travelers
2 review
Outstanding
Posted on Dec 11, 2023
It is a wonderful hotel. Friendly staff and fantastic breakfast.
Response from Property: Dear Guest,  thank you for taking time to share your experience staying with us. We are glad to hear your compliments with our friendly staff and breakfast. Your comfortable stay is our premier task. We will continually work on providing you genuine care and personal service. Hope to see you soon next time.
Aang Hidjaja
Deluxe Double Room
Stayed in Feb 2024
Business travelers
39 review
Amazing
Posted on Mar 2, 2024
Front desk service can be improved
Response from Property: Dear guest, thank you very much for your feedback. We highly value your feedback and apologize for any inconvenience you may have encountered with the front desk. In order to improve our service quality, we will strengthen employee training, improve service awareness and skills, and ensure that every guest receives high-quality service. Again, your feedback is very important to us. We hope that you can visit our hotel again. We will be happy to serve you and make you feel our sincerity and care.
Guest User
Premier Suite
Stayed in Feb 2024
Business travelers
7 review
Great
Posted on Mar 3, 2024
Great place to stay.
Response from Property: Dear valued guest, thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had a great stay with us. Our team strives to provide exceptional service and comfortable atmosphere for all of our guests, and we are delighted to know that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back soon.
S@2022
Deluxe Double Room
Stayed in Aug 2023
Business travelers
182 review
Outstanding
Posted on Aug 20, 2023
Excellent location and service
Response from Property: Thank you for your support. Welcome to visit again!
Yip
Deluxe Room (2 beds)
Stayed in Mar 2024
Travel with friends
2 review
Amazing
Posted on Apr 2, 2024
Nice service
Guest User
Executive Deluxe Double Room
Stayed in Sep 2023
Business travelers
22 review
Posted on Sep 14, 2023
Not very good
Response from Property: Dear guest, thank you very much for choosing the Ritz-Carlton Beijing Financial Street as your destination for this trip. We apologize for not providing you with a great stopping experience during your stay. We have received your feedback . We sincerely hope that you can return to the hotel again and give us an opportunity to serve you again, in order to see our progress.
jimchentheman
Deluxe Double Room
Stayed in May 2022
Business travelers
36 review
Outstanding
Posted on May 6, 2022
Ripple, Leon, Coco,Lena,Ariel, Dylan都很给力
meechin
Deluxe Double Room
Stayed in Oct 2024
Family
10 review
Very Good
Posted on Oct 3, 2024
Location:
In Financial Street, next to Lane Crawford and Financial Street Shopping Center
There are not many financial workers and students on holidays, the streets are empty and beautiful
[City Vacation] is a good choice
Facilities:
Overall👌
I have stayed in the suite of the Ritz in the east with my children, and often ate the Shanghai cuisine and afternoon tea on the second floor. The Ritz in the east is newer
As for this one, I often came here for work ten years ago. In recent years, it is closer to the west, so I have paid attention to this hotel again
But it is relatively [old]
For example, the [TV in the room cannot be projected]
For example, [the swimming pool is closed at nine o'clock]
Incredible
Environment:
Not bad, after all, it is an old money hotel
Service:
Pass
In the morning, the child went to have breakfast by himself, and he was considerate enough to pack it back and eat with his mother
It's so warm!
Thumbs up to the kids and the waiter
Hygiene:
Hotel hygiene and room hygiene👌
But the [room bathroom] was discovered by the kids [Why is it yellow? Mom, did someone pee here?]
Of course I believe it's not true, but there are really hairs and obvious stains
And it's past 10 o'clock and I just want to have a drink and go to bed quickly. The kids played for a while and then went to bed
When I mentioned this detail when I checked out, the lobby manager apologized sincerely, so the service👌, but the facilities are really old and the hygiene is also...
Original TextTranslated by Google
6/11
Guest User
Deluxe Double Room
Stayed in Oct 2024
Family
1 review
Great
Posted on Oct 3, 2024
First of all, I would like to give special praise to Steven at the front desk. His service was very thoughtful and professional. He patiently and enthusiastically answered our questions, which made us spend an unforgettable and happy holiday. And Felix recommended a suitable itinerary for us. Special thanks to the two for their sincere service, which made our family feel at home.
Facilities:……
Original TextTranslated by Google
makcum
Deluxe Double Room
Stayed in Sep 2024
Travel with friends
15 review
Posted on Sep 22, 2024
The room facilities are old, and the damaged facilities cannot be handled in time. The service staff's words are choking. The staff shirked responsibility one after another. He thought he seemed to have won the argument. He just didn't want to reason with such a **** because there was no reason to talk. The bathroom door was broken and the entire axis fell off and couldn't be pushed open. I called him to come. The two people from the engineering department forcibly opened the door without a word of apology. First, they shirked responsibility and said that they were not responsible for handling guest relations and asked us to find their manager. He was right. We should find their manager. He spoke very smartly. I can only say that your attitude is too cao dan, and you are full of complacency that you think you have the upper hand in the argument. People were trapped in the bathroom for more than ten minutes, and then nothing happened. Obviously, these sliding doors are not inspected and repaired normally, but just left open. Even if they are broken and guests can't pull them, they don't need them. Too old hotel, too bad details. It's really a shame for the Ritz-Carlton brand.
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