Park Hyatt Beijing

房間寬敞乾淨明亮，酒店自助餐品種多，水果新鮮。 酒店出入方便，打車去各飯店也方便。 服務員大姐態度好。衞生打掃及時。

Advice: Don't book this hotel. I will never stay at Park Hyatt in my life. Look at the picture, does it look like the sanitary facilities of a guesthouse? I am a frequent traveler, I have stayed in many hotels of all sizes, and I have stayed in Park Hyatt for a long time in other places. This Park Hyatt Beijing is too disappointing. The reasons for the withdrawal are as follows: 1. The facilities are old and the hygiene is average, as shown in the picture. Of course, the front desk meant that the hotel is 19 years old, there is no way. So I think everyone should find a new hotel to stay in. Under the premise that the service is also average, we can stay in a better place and have better choices. 2. There is no parking lot of its own, and you have to pay for parking when you check in. Maybe I am ignorant. The first time I stayed in a five-star "luxury" hotel, I paid 140 yuan for parking when I left the parking lot. The money is not much, but your hotel is not willing to include this? 3. Extremely poor service attitude. I feel that if I say one more word, the guy at the hotel front desk will roll his eyes at me. Of course, he may have rolled his eyes at me in his heart... This young man named Wang at the front desk may not be suitable for you in the service industry. You need a freer and broader stage. 4. The hotel's price is weird My partner booked a room with Chang'an Street view for 2,340 yuan on Ctrip. On the day we checked in, we found that the CBD room only cost about 2,200 yuan. We wanted to change to the CBD room, but the front desk refused and said that we had to pay the price difference of 466 yuan. 2,340 + 466 = 2,806, which means that I need to pay a much higher price than the current booking price to stay in this room that originally only cost 2,200 yuan. Is this a joke? Let alone other hotels often upgrade their rooms for free, why do you need consumers to pay 2,806 yuan to stay in a room that can be booked for about 2,200 yuan? And on the same day, you also refused to refund our previous order. Later, we went to the front desk to argue and let us cancel and rebook. At 23:40 in the evening, we were still standing at the front desk to operate, refund, rebook, and change rooms... Is this the service of your "luxury" hotel? Of course, it also shows that you also have principles, that is, you insist on not spending a penny, as long as it can be borne by consumers, it will be counted on the consumers. 5. Finally, after a series of tricks, the hotel staff still had the nerve to call me to give a five-star review? Are you serious? Do you think I can give this five-star review? Do you think I am easy to bully, or are you too confident in your hotel? Finally: The breakfast is also average, with few varieties and nothing to eat. The only highlight may be that the high floors can see the night view (but the hotel is booked to sleep, it is not necessary to just watch the night view. You will find that except for this night view, everything else can't keep up)

服務很一般，早餐排隊的時候我問洗手間在哪，服務員説樓下也沒人指引，找了好久洗手間，人一多服務員就亂成一團，枕頭都黑了，拖鞋也特別垃圾，服務還不如四星，住的體驗很差

位置很好，安靜

房間很大，景觀也很好，自助餐廳風景好，服務到位。

賓客體驗團隊的Eileen Eliza Clint 給我留下深刻的印象，非常熱情周到 提前安排好房間入住時，以及感謝入住期間的協助，下次再見