Park Hyatt Beijing Reviews

Response from Property: Dear valued guest, Thank you for taking the time to share your feedback about your recent stay at Park Hyatt Beijing. We greatly appreciate your kind words for our associate, Kevin Mario, who made your experience feel like a 5-star hotel. We will be sure to recognize his exceptional service and dedication. However, we are sorry to learn that your interaction with our front desk team did not meet your expectations. We understand the importance of efficient training and effective communication, and we apologize for any inconvenience caused. Rest assured, we take your feedback seriously, and we will address this matter with our team to ensure that such issues are not repeated in the future. We appreciate your understanding and patience, and we sincerely apologize for any inconvenience caused during your stay. We strive to provide exceptional service to all our guests, and we are committed to continuously improving our guest experience. Should your travels bring you back to Beijing, we would be grateful for another opportunity to exceed your expectations. Please do not hesitate to contact us directly if there is anything we can do to make your future stay more enjoyable. Once again, thank you for choosing Park Hyatt Beijing. We value your feedback, as it helps us to improve our services and enhance our guests' experiences. We hope to have the pleasure of welcoming you back soon. Warm regards, Park Hyatt Beijing Management

Response from Property: Dear guest, thank you for choosing Park Hyatt Beijing and for taking the time to tell us about your experience. we are very pleased that you enjoyed your stay with us in so many aspects. It is a such a great pleasure for us to have you as our guests here. Thank you again for choosing Park Hyatt Beijing and your valuable feedback! Should you need any further assistance, we are at your disposal. ___Warm greeting from the Park Hyatt Hotel in Beijing.

Response from Property: Dear valued guest: Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about your overall experience at Park Hyatt Beijing. It is heartwarming to know that you enjoyed your stay with us. We sincerely apologize for the disappointing experience you had with our front desk service. We understand that the service you received did not meet your expectations, and for that, we are truly sorry. Your feedback is extremely important to us as it helps us identify areas for improvement. We would like to assure you that we take your comments seriously, and we will be addressing this issue with our front desk team to ensure that this does not happen again in the future. Our goal is to provide exceptional service to all of our guests, and we regret that we fell short in this instance. Once again, we apologize for any inconvenience caused, and we hope that this experience will not deter you from choosing Park Hyatt Beijing in the future. We truly value your patronage and we look forward to welcoming you back for a more enjoyable stay. Warm regards, Park Hyatt Beijing.

Response from Property: Dear Guest, We very much appreciate you taking your time to write such a positive review about your recent stay with us and are thrilled to hear you enjoyed your time at Park Hyatt Beijing. We pride ourselves on welcoming all guests as if to the home of a dear friend and we look forward to having the chance to welcome you back soon. Warm regards, Personal Butler Chloe Sun

Response from Property: Dear valued guest, Thank you for taking the time to share your feedback about your recent stay at Park Hyatt Beijing. We are thrilled to hear that you found our accommodation to be top class. Providing exceptional service and creating memorable experiences for our guests is our utmost priority. We truly appreciate your kind words and your recognition of our efforts. It is our goal to ensure that each guest feels comfortable and well taken care of during their stay with us. Your positive feedback motivates us to continue delivering the highest level of service. We hope to have the pleasure of welcoming you back to Park Hyatt Beijing in the future. Should you have any further requests or inquiries, please do not hesitate to reach out to our team. Warm regards—— Park Hyatt Beijing