Jianguo Hot Spring Hotel

Jianguo Hot Spring Hotel Reviews

Jianguo Hot Spring Hotel

No.5 South Jian'guomen Street, Dongcheng District, Beijing, 100005, ChinaView Hotel Details
Jianguo Hot Spring Hotel
Jianguo Hot Spring HotelJianguo Hot Spring HotelJianguo Hot Spring Hotel
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Jianguo Hot Spring Hotel Guest Reviews

4.4/5
684 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.5
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All reviews(684)
Positive reviews(645)
Reviews with photos/video(109)
Easy to get around(123)
Convenient location(92)
Large rooms(85)
Close to metro(73)
Friendly front desk staff(71)
Classy environment(59)
Average decor(12)
Perfect for kids(8)
Negative reviews(39)
Sumka
Superior Double Bed Room
Stayed in Jun 2024
Business travelers
23 review
3.5/5
Posted on Jun 12, 2024
The location wasvery good. I was hoping and high wanted for Hot spring is so nice, but it seems like very bad, and dirty, uncomfortable. I don't like that. However the room was cleanable and comfortable. I was in Superior double bed room. Finally, receptionist called the taxi for us she was tell about our location with wrong. So we payed so many money for the taxi.
Response from Property: Dear guest: Hello, thank you for staying at Beijing Jinlong Jianguo Hot Spring Hotel! We are sorry that your stay did not meet your expectations. We are deeply sorry. We are sorry for adding a bad experience to your trip. In response to the questions you raised, we will definitely strengthen the training of employees in various service work to avoid such situations from happening again. We apologize again for the inconvenience caused to you. Your tolerance and understanding are the encouragement and support for our work! We always strive to create a perfect stay experience for our guests and sincerely look forward to your visit again! I wish you a happy life!
Guest User
Executive bed room
Stayed in Aug 2024
Business travelers
1 review
2.5/5
Posted on Aug 3, 2024
An outdated hotel, with old and defective furniture, smell of mold, walls that have mold around the corners.
Response from Property: Dear guest: Hello, thank you very much for staying at Beijing Jinlong Jianguo Hot Spring Hotel. The equipment and facilities in the room are a bit old. The hotel leaders attach great importance to this. The update, maintenance and upkeep of the room equipment and facilities are also being gradually carried out. We will continue to improve and perfect. I hope you can witness our progress when you come next time. I look forward to your next visit. I wish you a happy life!
Seh Kiat
Superior Double Room
Stayed in Jun 2024
Solo travelers
11 review
4.5/5
Great
Posted on Jul 6, 2024
Repeat stay. It's about the only hotel in Beijing that has it's own hot spring well. Get a room with a bathtub. Housekeeping do their best but the hardware is aged. WiFi in room is spotty especially in block 2
Response from Property: Dear guests: Hello! Thank you for choosing Jinlong Jianguo Hot Spring Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Cuiyiyi
Superior Double Room
Stayed in Dec 2023
Couples
1 review
2.2/5
Posted on Dec 26, 2023
(In English & 中文请见下文)1.The hotel collects the deposit Collects the deposit Collects the deposit! Convenient location! It's close to the subway station! 2. The attitudes of the ladies at the reception are horrible. 3. Facilities are too old. There is No microwave! There's no laundry! No gym. Not suitable for a long stay. 4. The hotel hygiene needs to be improved, the carpet is dirty, the carpet in our room has garbage! 5. The hotel is limited to 4 bottles of water per day, excess charge Excess charge Excess charge! 6. Disposable items next to the bathtub are chargeable. 7. The bath towel is really shabby, isn't it as old as the hotel? 8. Beijing is minus 12 degrees at night, even if the air conditioning is adjusted to 40 degrees, the temperature in the room is only 20 degrees! ... 1.酒店收押金收押金收押金!地理位置便利!离地铁站很近! 2. 前台小姐姐们服务态度一言难尽,可能家里有矿不需要这份工作吧。 3. 酒店设施老旧!整个酒店没有微波炉!没有洗衣房!不适合长住。 4. 酒店卫生有待提高,地毯很脏,房间里的地毯有垃圾有垃圾有垃圾,重要的事情说三遍! 5. 酒店一天仅限4瓶水,超额收费超额收费超额收费! 6. 浴缸旁边的一次性用品收费!别乱用。 7. 浴巾真的很破旧,是不是跟酒店一样老! 8. 北京晚上零下12度,即使空调调整到40度,市内温度也只有20度! . . .
6/9
Response from Property: Dear guest: Hello, thank you very much for staying at Beijing Jinlong Jianguo Hot Spring Hotel and for giving us your valuable suggestions. We are sorry that your stay was not satisfactory. We will make special rectifications in response to the issues you raised and provide us with the necessary suggestions at work. We will carefully study the areas for improvement, strengthen staff training and education, and continuously improve our service quality. We sincerely apologize for the unpleasantness and inconvenience caused to you during your stay. I wish you a happy life!
Sirikamol
Business Twin Room
Stayed in Nov 2023
Solo travelers
5 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Staffs are very friendly and helpful. They provided very good recommendations on everything and helped search for travel information. The location is very good, very near JianGuoMen subway station. It’s very convenient to go everywhere.
Response from Property: Dear guests: Hello! I am really excited to see your simple but profound praise, and you also recognize our service so much. The hotel staff strives to provide the most considerate and meticulous service to every guest and bring a value-for-money experience to every guest. Jinlong Jianguo Hot Spring Hotel is a young and energetic hotel that shows its unique charm to guests with its simple style and warm and considerate service. Your encouragement is the greatest support for the hotel. We will serve every guest with heart and look forward to meeting you next time.
Emilia Azur
Business Twin Room
Stayed in Dec 2023
Family
7 review
3.2/5
Posted on Jan 13, 2024
The facility is a bit old already.
Response from Property: Dear guest: Thank you for choosing Jinlong Jianguo Hot Spring Hotel. We are honored to serve you. Thank you for your recognition of us. We will seriously consider and improve your suggestions. We hope to provide you with satisfaction when you next stay. Great stay experience, looking forward to your stay again!
YapCeleste
Single Room
Stayed in Jan 2024
Solo travelers
2 review
2.5/5
Posted on Jan 22, 2024
Room stated there was a private hot spring but none to be found, reception states there is a public bath and private bath requires payment. Facility is old and hairdryer is built in
Response from Property: Dear guest: We are sorry that your stay experience did not meet your expectations. We sincerely apologize. In the future, we will continue to improve every detail to provide you with a perfect stay. Thank you for your feedback on the hotel. The hotel has geothermal hot spring water 1,100 meters deep underground. You can enjoy the skin-friendly experience of hot spring water without leaving your room. wish you a happy life!
Terry Saez
Superior Double Room
Stayed in Jun 2023
Solo travelers
2 review
4.2/5
Very Good
Posted on Jun 15, 2023
I was conveniently located near most of my places to go to in my itinerary and it was easy to locate on my DiDi app.
Response from Property: Hello, dear guests! Thank you very much for your comments on us. Your satisfaction with your stay is our greatest pursuit. Your continued support to us is the driving force for us to keep moving forward. The hotel is located on Jianguomen South Street, with convenient transportation, and has all kinds of well-equipped rooms. Jinlong's friends look forward to your next visit.
Stephy
Superior Double Room
Stayed in Jul 2023
Couples
1 review
2.0/5
Posted on Aug 4, 2023
It was very terrible. EXTREMELY dirty and the room was so smelly. I couldn't believe the amount that I paid wasn't even worth it. They called it Hot Springs and the water was cold. I rather go back to my own rental apartment and use the normal water. Midnight I get call from the front deck asking about weather. I NEVER been to a hotel that needs to pay for a deposit and after paying they had to check if my ID is real or fake. What kind of services it was very ridiculous and unreasonable.
Response from Property: Dear Guest: Thank you for staying at Beijing Jinlong Jianguo Hot Spring Hotel! We are sorry that your stay experience did not meet your expectations, and we sincerely apologize. As there are consumables in the room, we charge them in the form of room fee plus deposit. We apologize for the inconvenience caused to you. The hotel issued a red rainstorm warning according to the Beijing Meteorological Department. For the safety of the hotel guests, the hotel front desk called the guest room to remind every guest not to go out unless necessary. Thank you again for your review and wish you a happy life!
Anonymous User
Deluxe double bed room
Stayed in Oct 2024
Family
3 review
2.2/5
Posted on Oct 31, 2024
Run away! We were in room 2208. The room was very dirty, clumps of hair on the carpet which was extremely stained. We specifically asked for the carpet to be cleaned. The hair is still there. The elevator control panel comes off the elevator by itself. It's scary. The shower is not clogged but it makes a pool when you wash because the drain is higher than the floor. The technician reported a fault in the shower linked to the original work. The hotel was aware of the problem but still gave us the room. It's a scandal!
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Wing sze
Deluxe Family Room
Stayed in Oct 2024
Family
2 review
4.5/5
Great
Posted on Oct 22, 2024
I took my parents to visit the Forbidden City in Beijing and stayed here for three nights. The main reason was that it has hot spring water! My room was very large. To be precise, it was an independent unit with two bedrooms and two bathrooms (both with bathtubs). Later I found out that it was really an apartment in the past, and it must have been more than 100 square meters! It is indeed a bit dilapidated and has a bit of history, and one of the toilets cannot be closed. The location is actually very advantageous. It only takes ten minutes to go to Jianguo Station or Beijing Station. (Off-topic) Beijing’s urban infrastructure is really not friendly to the elderly/people with reduced mobility...There are very few lifts (vertical elevators), and there are none at Jianguo Station...There is only an escalator to go up and not go down, and it is long. You have to use the barrier-free elevator for the stairs and it's very slow and takes a long time... So I just took a taxi... During my three-night stay, the power supply needed to be repaired, and there was a power outage for the whole day. Fortunately, we left early and came back late, so there was no big problem. It was just that we didn't have the lift to go back to the room to pick up our things after breakfast. The service staff are very kind and friendly, and it feels like home! The only bad thing is that there is no buffet breakfast on Saturdays and Sundays, only set meals are provided, which is not a pleasant arrangement!
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Response from Property: Dear guest, hello! Thank you for your visit and we sincerely thank you for your recognition of our service. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We are honored to receive your praise, and we are more motivated to move forward. The hotel has a superior location and convenient transportation. It is located in the southwest corner of Jianguomen Bridge on the East Second Ring Road, close to Beijing Railway Station and Jianguomen Station, the transfer station for Metro Lines 1 and 2. We have notified the relevant departments to deal with the issues you reported, and look forward to your inspection. I wish you a happy life!
Anonymous User
Superior Double Room
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 20, 2024
I am an old customer of hers and I often stay here. The lobby is beautiful, the front desk is friendly and will help solve various problems, help with delayed check-out, and the details are handled very well. The location and transportation are very convenient, the room is clean and tidy, which makes me feel the warmth of home. It is worth recommending
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your visit. We sincerely thank you for your love and recognition of our services. It is our unshirkable responsibility to let guests enjoy a wonderful stay experience. We are honored to receive your praise, and we are more motivated to move forward. The hotel has a superior location and convenient transportation. It is located in the southwest corner of Jianguomen Bridge on the East Second Ring Road, close to Beijing Railway Station and Jianguomen Station, the transfer station for Metro Lines 1 and 2. We look forward to your visit again and wish you a happy life!
Youtaidudepaipai
Superior Double Room
Stayed in Aug 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Aug 19, 2024
Located in a prime location in the city center, the hotel is surrounded by shopping, dining, and entertainment facilities, making travel very convenient. Whether you take the subway, bus, or taxi, you can quickly reach your destination, saving a lot of time for our trip!
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Guest User
Deluxe Family Room
Stayed in Aug 2024
Family
7 review
4.2/5
Very Good
Posted on Aug 15, 2024
1. The location of the hotel is very good. It takes about 5 minutes to walk to the subway station. It is also very convenient to take a taxi. It only takes 3 stops to Tiananmen Square by subway. 2. The hotel is very quiet as a whole. It is located in the city center, but it feels a bit like a paradise. It may be that there are not many guests because the room types are large and the number of rooms is small. 3. The overall facilities are aging. The elevator buttons have fallen off. The faucets and sockets in the room are not very good. The refrigerator door can't be closed. The door of the room was broken once. The whole family returned to the hotel and waited in the corridor for half an hour. Afterwards, there was no verbal apology or anything. 4. The hot spring was broken. Ctrip called a few days in advance to inform us that the hotel would compensate us with some fruits, but I stayed for three days and didn't see any fruit until I checked out. I didn't ask. Who hasn't eaten fruit? 5. You need to call the front desk to get toothbrushes, toothpaste, slippers, etc., but they will respond to your requests, which is good. 6. Check-out can be delayed until 14:00. Even if Ctrip does not provide this service, as long as you tell the front desk, the hotel will agree. This is good. 7. To be frank, this hotel has both advantages and disadvantages. The price of a deluxe family room is 1,000 per night, which is not cheap, but not too outrageous, after all, the location is here. In terms of service, to be honest, it is generally good. In Beijing, no one ignored us, which exceeded my expectations. I can't ask for too much, after all, Beijing is not famous for its good service attitude. It is good enough to achieve this level. If I have the opportunity to come to Beijing again, I will stay here again. I hope this hotel will still be there by then.
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Guest User
Deluxe double bed room
Stayed in Aug 2024
Family
11 review
5.0/5
Outstanding
Posted on Aug 15, 2024
The room is very spacious and comfortable for a family. The sanitary conditions are very good and the service is very good. The quilt was a little damp for the first time. It might be due to the weather. The hotel quickly replaced it with a new one. The service attitude is very good. In addition, the transportation is convenient. It is close to Jianguomen subway station. There are Line 1 and Line 2 for you to choose from.
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