Venice Oriental Hotel Beijing Lize Business District Reviews

Really nice rooms it's a shame the staff chose the wrong career path. Noisy rooms. Grand looking hotel but overrated

Good enough for a simple night.

Cool!!!!

The location is good, there is free parking, free wifi, and environmental sanitation services

The quality of the service staff is beyond words. On the first day, the air conditioner in the hotel lobby was broken. It was hot and I asked the check-in person several times, but they just ignored me and said it was a deluxe king-size bed room, but a massage room was more appropriate. On the second day, I paid 540 yuan for my extension, but it was a private WeChat account. I was speechless. I left an hour late and was charged an extra 50 yuan for the delay fee. The key point was that a manager in a green shirt at the front desk came up and asked me to scan his WeChat payment code to pay. It was amazing!

The hotel environment is good. I have been here many times. The front desk service attitude is also very considerate. There is free parking at the door. I sincerely recommend everyone to come and experience it.

A very good hotel. The front desk upgraded the room type for free when I checked in. The room facilities are complete and the price is not high. It is suitable for couples to travel. I am very satisfied. I highly recommend everyone to come.

There are so many rooms. I searched for a long time before I found the room. The bathroom in the house smelled bad. Someone knocked on the wrong door in the morning.

I booked a special price, but when I got to the hotel, they said there were no rooms available, so I had to upgrade the room type. I felt that the front desk deliberately said that for such a big hotel. I was a little tired and didn't wait to check out and changed the room. The front desk seemed a little arrogant and looked down on me. I upgraded the room for more than 280, but I still couldn't see the sun. I was speechless. There was not even a comb in the room. There were a lot of lights in the room, all of which were atmosphere lights. Even when they were all turned on, the room still felt dark and not bright. I didn't feel good staying there.

Very comfortable and worth recommending. The service is also very good. The room is clean and comfortable. I like it very much. I recommend it for travel and business. There is a steam steaming project in the lobby.

This hotel is terrible. First of all, I booked this hotel in the rain yesterday. There were many guests at the door. There was no doorman or concierge to take care of the guests, not to mention the umbrella service. The girl who checked in had no smile and had no idea about the hotel service facilities. I went to the restaurant on the second floor to eat and was told to go to the front desk on the first floor to buy meal coupons. The restaurant cannot scan QR codes for payment and cannot collect money. When I went to the front desk to buy meal coupons, the waiter stood higher than the guests and had no polite language. When I bought meal coupons, they said that they could buy them on the second floor. When I said that I couldn’t buy them on the second floor, they realized that I was a guest staying in the hotel, not coming to take a hot spring bath. In addition, I had to ask their manager to buy meal coupons. The manager was a man. He arrogantly said the price of the meal coupons. When I agreed to buy them, he told the waiter that he could sell them to me. What kind of logic is this! I am a guest, but I don’t feel that I am treated as a guest, as if they are guests, and they are very much like VIPs! I don’t know who taught them this service concept! The restaurant meal is just okay. I entered the room and wanted to take a shower. The floor towel was very dirty and obviously used. I called, but the one-button function could not be used, and the phone was very dirty! I called the hotel switchboard with my mobile phone. The operator knew that I said the floor towel was dirty. First of all, he didn't apologize. He just asked the housekeeping staff to change it. The housekeeping staff knocked on the door without any polite words. He was an old man. He only brought two bath towels, no floor towels, and didn't apologize. He just took the dirty floor towel away! In the morning, when I checked out, there was a man with glasses at the front desk. I said check out, and he said next to it. I asked him why I couldn't check out here, and he said next to it again, and he actually glared at me with his glasses. I was so angry! A man came immediately and took me to the check-out front desk. He said a few polite words to him. This is a private hotel. It seems that many people go to the hot springs. They only pay attention to the guests who take the hot springs, not individual guests! And there is no service at all! There is no training! I didn't go to the hot springs. As far as I know, it is strictly forbidden to exploit geothermal energy in Beijing. It sounds good to say that it is a hot spring, but it is actually a hot water bath! I will not choose this hotel again! I think the hotel market is so sluggish. The private manager of this hotel should think about how to innovate services? Otherwise, it will close down soon! If they only focus on money and don't consider the coexistence of service and operation, they will go bankrupt soon! People who book this hotel should think about it!

The water pressure in the shower was very low, either cold or scalding hot. I asked the front desk to change rooms, but a member of management came and said that twin rooms were in short supply and there was no way to change. However, there were obviously many unused rooms. I said there was no way, so they adjusted the water temperature for me. After a long time, they still couldn't solve it. They said there was no way, all rooms were like this, and they said there was no way to solve the low water pressure. I had to make do with it for four days. It was uncomfortable 😣

A bit old. When I went there, the air conditioner in the lobby was broken and it was very hot. I booked breakfast, but the front desk didn't give me a meal coupon when I checked in, and there was no reminder. The next day, I had to go downstairs to get the meal coupon at the front desk for breakfast, and I couldn't directly swipe the room card to confirm. In today's intelligent and digital world, this is indeed a bit unreasonable.

The room is dark and damp, and the bathroom is converted, which makes you feel stuffy and depressed. This was originally a bathing place, and most people who stay here also take baths. If you just want to stay, this place is not recommended.