Changbudadefeixia
June 26, 2024
We went there for the experience of the Hutong Siheyuan. It is very close to Dashilan, but the subway entrance is still a little far to walk. Because it is a pedestrian street, we can't take a taxi. In addition, Ctrip's benefits showed that we can enjoy them when booking, and Ctrip also reminded us on the day of check-in. As a result, the hotel front desk shirked for various reasons. Later, we consulted Ctrip, and Ctrip responded quickly. I still give Ctrip a thumbs up. It is worth booking through Ctrip for so many years. 👍👍👍 Although the hotel later agreed to enjoy the benefits after Ctrip's communication, the mood for staying was greatly reduced. Later, I stayed for one night and decisively canceled the next few days of stay and rebooked other hotels. Although the hotel sent other staff to communicate and deal with it actively many times, the various excuses of the female employee at the beginning, the expressionless attitude without kindness and apology was really bad, affecting the mood. The most important thing when you go out is the mood. I also hope that the hotel will abide by its promise since it has accepted the order, and if it cannot do so, it should not accept the order. If the front desk is instructed by the hotel management, don't blame the staff too much, and provide more training and improvement from the management perspective.
The hotel room provides Mimi shrimp strips and AD calcium milk for children, and plum juice tea is provided at the lobby entrance, which feels good. In addition, there will be porridge, eggs and pickles for midnight snacks after 9:00 pm, which can be reserved according to your needs. Unfortunately, the attitude of a female employee at the front desk affected the overall feeling.
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