Atour Light (Beijing Jianguomen CBD)

Atour Light (Beijing Jianguomen CBD) Reviews

Atour Light (Beijing Jianguomen CBD)

No.11 South Jianhua Road, Chaoyang District, Beijing, ChinaView Hotel Details
Atour Light (Beijing Jianguomen CBD)
Atour Light (Beijing Jianguomen CBD)Atour Light (Beijing Jianguomen CBD)Atour Light (Beijing Jianguomen CBD)
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Atour Light (Beijing Jianguomen CBD) Guest Reviews

4.5/5
Good
2500 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(2500)
Positive reviews(2396)
Reviews with photos/video(171)
Easy to get around(202)
Delicious breakfast(155)
Friendly front desk staff(126)
Quiet & comfortable(114)
Small room size(57)
Close to metro(42)
Perfect for business trips(20)
Clean bathrooms(16)
Negative reviews(101)
Evgeny Morzhevilov
Standard Room(Double beds)
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jun 15, 2024
Nice hotel with very good location. Was in Beijing for 3 days with family. Rooms could be bigger or with beds for children. Also we got room without windows. As well as we was walking all day it was not a problem, but could be issue for other people. In the room would be good to have fridge and other door to bathroom. Breakfast is very good in European style. Service in reception do not speak English, but ready to help and do what is needed.
Response from Property: Thank you for your support and love for Ya Duo, the vast sea of people just meet with you, have to say that this is a kind of fate, so fate this thing can not be met. Met is a lifetime, thank you for becoming a powder, Yaduo light house, started at the hotel. More than the hotel, do not forget the original heart, always! Blossoming everywhere, I hope you pass by the city has a Yaduo, can let you have a warm harbor
Kristal Batohinog
Guestroom (Double bed)
Stayed in Nov 2023
Family
4 review
5.0/5
Outstanding
Posted on Nov 10, 2023
The location of hotel is very accessible to all places. Walking distance to embassy, restaurant, tourist places like zoo. The staff is very accommodating, friendly and helpful. The room is very awesome, they cleaned my room everyday during my entire stayed. Very satisfied.
Response from Property: "The first acquaintance with you is like the return of an old friend." Yaduo Hotel advocates neighborhood service, which is as honest as neighbors and helps each other. Whether it is treating partners or friends, they are equally enthusiastic and simple! Serving every customer attentively, we will continue to work hard to improve our service, and we strive to do our best. Looking forward to your next stay~
CIRO
Standard Room(Double beds)
Stayed in Apr 2024
Family
5 review
2.2/5
Posted on Apr 7, 2024
completely disappointed, very old hotel, the rooms are small, avoid the second floor, and the staff is terrible, they asked me to change hotel because I complained about the room without a window
Response from Property: Thank you for your suggestions to Duoer, about the problem you mentioned, Duoer here to explain to you again, you booked a windowless twin room, the room type in your booking website has marked windowless oh ~ because you want to stay in a window of the twin room, the day there is a window of the twin room has been booked full, Duoer can not upgrade for you free and promised you can cancel for free, And recommend to you that we have a window near the twin room, of course, Duoer will use the greatest efforts to help you coordinate, failed to meet your needs here also apologize to you Ha ~ Look forward to your visit again, if you have other problems in the next stay at any time to contact our hotel partners, must be dealt with for you as soon as possible, look forward to your visit again oh ~~
Bii
Cozy Double Room
Stayed in Mar 2024
Solo travelers
1 review
2.7/5
Posted on Apr 4, 2024
The hygiene of the room need to improve, have stayed 5 days, and after two day my body skin got rash issue.
Response from Property: Thank you for your thoughtful sharing of the questions raised, the hotel is also very important, we will actively rectify the place that is not in place. To provide each friend with better service, better room. Beijing weather is dry, there may be dry skin situation, if you need the front desk to prepare moisturizer and humidifier for your use, Duoduo will also take as a reminder as a spur, timely improvement, Duoer they need guests you give the opportunity to improve and improve, the purpose of Yado is to serve with heart, let you feel the neighborhood service, to the theme of photography and humanity, Jianguomen Yatuo is looking forward to your next visit.
W
Guestroom (Double bed)
Stayed in Jul 2023
Solo travelers
56 review
1.0/5
Posted on Jul 20, 2023
The breakfast is so noisy outside my room. I was woken up at 6:30am. Right outside the rooms on the second floor. I changed to a different hotel to sleep. So horrible. Don’t stay here.
Response from Property: Dear Duoyou, hello! Yi Wen said hello to you. I'm very sorry that this check-in did not meet your expectations. Regarding your feedback on the poor sound insulation problem, I'm sorry that Duoer could not satisfy you this time. If you see our reply, I hope you can contact us. After Duoer understands the situation, we will rectify it. The hotel is located on Jianwai Street by Chang'an Street, with superior location and convenient transportation. The 1/2 subway line can go to major scenic spots. The hotel is surrounded by middle and high-end shopping malls such as Set+, Xiushui Street, World Trade Center, Youtang, etc., which is convenient for shopping and dining. If you have any questions during your stay, you can dial "0" to the front desk at any time or use the room "one-click complaint" for feedback. Duoer has been online to relieve your worries.
Guest User
Cozy Double Room
Stayed in Dec 2023
Family
1 review
1.7/5
Posted on Jan 7, 2024
I booked 2 rooms from 12/30 to 1/3. One of the rooms had a terrible leak in the bathroom, I request to change the room, they didn’t had a room available at the same day, asked me to go back to the reception on the next day, once they told me they had a room available the room were smaller of the one that I was in, and I refused to change the room, they said they could put me in the same size room but in another floor, I booked two rooms at the same floor to stay close to my parents room, because they are in the age of 60+. The cleanliness of the room is extremely poor, everything super super dirty, all the walls of the room were damaged so the floor, very different from what is showing on the photos on the website. The price of the hotel isn’t cheap, so it needs to have a better standard specially on the cleaning of the rooms! The reception smelled like very dirty toilet all the time.
Response from Property: Dear Duoyou, hello! Yi Wen says hello to you! Thank you for your comments on the hotel in your busy schedule. Seeing your comments, I'm sorry that Duoer didn't make you satisfied this time. I'm sorry that I can't satisfy you this time. If you see our reply, I hope you can contact us. After Duoer understands the situation, we will make rectification. It is also a reflection of fate that you can choose to stay in our hotel among so many hotels. But we destroyed this beauty and let our guests leave the store with anger. I sincerely apologize to you. If you are willing to tolerate us once, we are willing to communicate further. Finally, I wish you more beautiful colors on your journey and no worries. We look forward to your visit again!
Charmaine
Guestroom (Double bed)
Stayed in Jul 2023
Business travelers
12 review
5.0/5
Outstanding
Posted on Jul 10, 2023
Good service but can hear others, rooms don’t have noise proof
Response from Property: Thank you for your busy schedule to the duo duo to make comments, very sorry to fail to meet your expectations, this time failed to make the kiss very satisfied, is the duo duo duo's mistake, in this please accept the duo duo duo bend 90 degrees of apology, based on your feedback, our hotel will strengthen strict attention, also hope that kiss can give a duo duo duo duo chance to reform, We will work harder to do better, to you, to more customers to bring a better stay experience, finally, I wish you a smooth work, happy life!
Jargal22
Standard Room
Stayed in Apr 2024
Family
1 review
4.0/5
Very Good
Posted on Apr 11, 2024
good service. best location. But need to more clean rooms
Response from Property: Thank you for your suggestions to Duoer, regarding the problems you mentioned, Duoer will contact for rectification as soon as possible. Look forward to your visit again, if you have other questions at your next stay, please feel free to contact our hotel partners, we will deal with it for you as soon as possible, looking forward to your visit again~
Shee
Cozy Double Room
Stayed in Oct 2023
Business travelers
1 review
3.7/5
Posted on Oct 17, 2023
Hotel location is right at the CBD and is really convenient to move around especially to meet counter partners and friends.
Response from Property: Thank you very much for yourpraise. As the saying goes,"Friends come from afar."High-quality service with ourhigh-end products, coupled withsuperior geographical location,we can only show that you have avision and often come!
nitt_kat
Standard Room(Double beds)
Stayed in Mar 2023
Solo travelers
13 review
3.0/5
Posted on Apr 2, 2023
I booked a twin bed room for 1 night. The location is central, but there is way too much traffic in that area. My DiDi ride took 20 minutes in front of the hotel just to make a short U-turn. Better to take metro. But if you have luggage then that option is not good either as the station is far from the hotel. Front desk is friendly but they don’t speak English. The room does not have a wardrobe. Not recommended.
Response from Property: Thank you for your thoughtful sharing of questions, the hotel also attaches great importance to, light house hotel is a younger style, the room area is too small to place wardrobe, but the comfort of the room is the same as ATOUR hotel Oh ~ we will actively rectify the place that is not in place, ATOUR hotel's purpose is to serve attentively, let you feel the neighborhood service, With the theme of territorial photography and humanity, we look forward to your next visit!
LUIS IGNACIO
Guestroom (Double bed)
Stayed in Sep 2023
Family
57 review
4.2/5
Very Good
Posted on Sep 18, 2023
Nice location in Jianguomen, between 2 metro stations and near the city center. Room is small, but with all the necessary items, good hotel overall for this price in Beijing.
Response from Property: Thank you very much for your comments, wish you have a happy trip in Beijing, looking forward to your visit again!
Guest User
Guestroom (Double bed)
Stayed in Feb 2024
Solo travelers
4 review
3.7/5
Posted on Feb 27, 2024
location is a good, but rooms are little bit smaller
Response from Property: Hello, sir, it's also a good experience to stay in the core area of this big Beijing for one night! The store is 150m away from Chang'an Street, and you can enjoy the beautiful scenery of Chang'an Street. From the design style, the light house is younger and more sunny. Take off the traditional business style to make it more energetic and vibrant, comfortable and secret. Looking forward to your visit again!
Jigmed
Standard Room(Double beds)
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Clean, good location, not bad breakfast
Response from Property: Dear guests: Hello! Thank you very much for your support and trust. We will continue to adhere to the service concept of doing things attentively and serving carefully, so that you can feel the warmth of home in a light house. Looking forward to you coming again to review our progress. I wish you happy every day!
Harry Thompstone
Standard Room(Double beds)
Stayed in Jul 2023
Family
8 review
4.7/5
Amazing
Posted on Jul 13, 2023
Good Location, only 15/20 mins cab from Tiananmen Square. Staff were very helpful and let us check in very early as we had arrived early in the morning. Good value for morning
Response from Property: Thank you very much for your praise. As the saying goes, "Friends come from afar." High-quality service with our high-end products, coupled with superior geographical location, we can only show that you have a vision and often come!
Guest User
Standard Room(Double beds)
Stayed in Jun 2023
Business travelers
1 review
1.5/5
Posted on Jul 5, 2023
The counter service was poorest.. the price is not cheap no smiling face at all..room is so . The counter was not helpful when we called for locations and he did not bother about our trouble.. We shall never go back again..
Response from Property: Dear Duoyou, hello! Yi Wen says hello to you! Thank you for your comments on the hotel in your busy schedule. Seeing your comments, I'm sorry that Duoer didn't make you satisfied this time. Because I don't know which little master you are, I don't know the specific situation, and I don't know which partner's service link has brought you unpleasant feelings. If you see our reply, I hope you can contact us. After understanding the situation, Duoer will rectify it. It is also a reflection of fate that you can choose to stay in our hotel among so many hotels. But we destroyed this beauty and let our guests leave the store with anger. I sincerely apologize to you. If you are willing to tolerate us once, we are willing to communicate further. Finally, I wish you more beautiful colors on your journey and no worries. We look forward to your visit again!