Grand Bay Hotel Beijing Reviews

Dear founder of Ctrip.com - Ji Qi, hello Teacher Ji! We sincerely thank you for providing such a platform for all Ctrip users to help everyone better feel the beauty and sincerity in life. I met Hanting on August 2, 2024. I think at that moment we formed an indissoluble bond for the rest of my life. (My son and I decided that if we have the chance to travel, we will definitely choose Hanting.) The "Founder's Notes" on the bedside that I bought at the front desk became my spiritual companion for the second half of this half-month trip. My heart warms and I am so grateful. I would like to sincerely thank Xiao Yan, Ctrip’s online customer service manager, for her professionalism, seriousness, and timeliness in handling complaints. I am deeply moved by her empathy for consumers. Special thanks also go to the complaint manager, Mu Nandi, for his understanding and dedicated help in solving the problem quickly. I would like to express my gratitude to Bayside Mid-Levels Hotel: 1. Max Wang was professional, meticulous and patient in checking in, and his eyes were clean and clear; 2. Hero Han enthusiastically helped me choose a room type; 3. Fanny Li helped me find my hand sign while climbing in the Mid-Levels Tangchi; 4. ED Lu helped me open the hot spring locker; 5. Mia Yang's meticulous and patient service at the wellness center; 6. The in-house housekeeper Ada Yang's meticulous help during my stay. These people’s clear eyes, simple conversations, and heartfelt smiles make me warm and grateful. (The service can be given three stars because of you. Please forgive me. The service cannot be given five stars because those ***** exist like a nightmare and they have to pay for their arrogance and rudeness**) Staying at Beijing Bayside Hotel was the scariest and darkest moment in my nearly 50 years of life, which I don’t want to recall anymore. The mental insult and torture I suffered during my stay was a huge blow to my entire spirit. First: Haiwan Yipin Chinese Restaurant served the wrong meal, was extremely slow to solve problems, lacked professionalism, had poor food quality, and deceived consumers. Mandy Ren seriously disrespected consumers and used foul language (a Chinese restaurant in a five-star hotel **can't do it yet) Are you going to make some fried rice with eggs?) Ms. Ren's hypocritical apology is truly disrespectful, and I'm afraid she is the only one who knows it. As a chef who personally cooks "rice fried rice" (so-called egg fried rice), what kind of professional training have you received? How do you sustain your career by being able to turn egg fried rice into "rice fried rice"? Second: The management of the assistant lobby manager (Crystal Li) is not in place. I think leadership responsibilities at any level are not to "make peace". After she and I stressed that it was just my child eating alone, she explained the reason for "fried rice" as she was afraid that the two of us would not be full, so she put in more rice. In your eyes, consumers are all ignorant, have never eaten or seen anything, so you can do whatever you want and be extremely insulting. Is that for people to eat, or for *? Third: Some of the front desk staff have arrogant facial expressions and contemptuous eyes. What kind of hotel professional requirements and training have turned you into such weird service providers? Hotel guests are here for consumption and enjoyment, not to see your face. It’s better to stop smiling with a fake smile, it’s disgusting to watch. When I went to pay the 50% discount for the upgraded room type, the person who handled it at the front desk said, "We are a hotel, not a hotel. Do you think that's right?" Besides, *** is not eligible to participate in the exhibition. ****. Fourth: There is no paper roller in toilet 2705. When using paper, the whole paper roll falls to the ground; the inside of the toilet drain outlet in rooms 2705, 2712, and 2112 is rusty and stained (the excrement is not flushed cleanly). ) Disgusting; 2112 The gauze curtain rod on the left side is separated from the gauze curtain; 2112 the capsule machine cannot be used and the power cord is covered with dust; 2112 there are spider webs on the legs of the dressing table; 2112 is equipped with a broken capsule machine and is not equipped with a corresponding Good sized coffee cup. Fifth: The two beauty and body stylists in the health center have inconsistent procedures for using the stone room. Please strengthen training on professional working procedures for employees. I am writing here to consumers like me, hoping it will be helpful to everyone. A hotel's hardware is important, but then it's a smart toilet. What's the point of consumers seeing vomit that can't be flushed cleanly? The broken capsule coffee machine is there, the power cord is covered with dust, and there is no coffee cup of the corresponding size. How can you make the best use of it? The child just wanted to eat fried rice with fried eggs, but it was so difficult and painful. We were subjected to all kinds of right and wrong looks, false apologies, and dismissive indifference. The two days we were there were like a nightmare. When the matter was finally communicated to the hotel's so-called Vice President Yang, he still said, "You are right, these are all issues we need to improve on." "It's loud, sincere, and serious." The situation changed drastically. When I had questions about the first solution and wanted to communicate with him, he ignored me from around 7pm to almost 10pm. At 10:57 the next day, I wanted to communicate again, but still ignored the consumer's request and disappeared. Is this the understanding and respect you keep saying? (In your mind, what do consumers count? This is a low-level understanding starting from your leaders, which creates the existence of such hotels with inferior services.) The first solution introduced by the hotel: refund the cost of the 200-liter room, with a 15% discount on the room rate (the compensation is less than 400 yuan). In the minds of you people, is this the equivalent price for the insults my children and I suffered over two days? Still can't see any respect and sincerity. I rejected the first option and requested a refund of the entire room fee. I admit that I made this decision with great grievance and pain. A kind-hearted person was forced to make this decision because there was really no other way. Because hypocritical people can say a lot of fancy and hypocritical apology speeches to kind people, but their true faces can only be seen when they get to the real thing, which is money. Their faces were thorough and extremely ugly. They did not realize the mental insult and harm caused to consumers at all, nor did they realize that every detail was seriously inadequate. Their apology could say a lot, but substantive compensation would be enough. Like squeezing toothpaste, because those **** never thought in their hearts that they did anything wrong. They kept wrangling, so they finally came up with a plan to refund the 200 yuan for the upgrade and one night's room fee. But I still want to know which leader of the hotel is it? Because I had been on the phone with Vice President Yang for nearly an hour and forty minutes, I once naively thought, it couldn’t be you, could it be you? Mr. Vice President Yang? My subsequent two attempts to communicate with each other were ignored by you. I also want to ask you personally, did you approve the decision to offer a 15% discount as an apology? Do you agree with the exchange for a refund of one night's room fee, but I have to shut up? Throughout the entire series of communications between the hotel and the hotel, no one sincerely admitted their mistakes. All they can think about is turning big things into small things (don’t give bad reviews), saying things they don’t mean, and intensifying all the conflicts involved. The parties involved: Mandy Ren, the person in charge of the restaurant, Crystal Li, the deputy lobby manager, Mr. Yang, the deputy general manager, you Who can sincerely say these three words to consumers who have suffered mental harm: I'm sorry. If the upper beam is not straight and the lower beam is crooked, a team can only get better and better under the leadership of honest, sincere, positive and professional leaders. Do you have that? I finally understand why there are so many problems in hotels, and it is not surprising that they are fined for false advertising. The additional condition for the compensation is that I should shut up and not write negative reviews. I would like to ask: Is this a wrong attitude after causing great mental damage and harm to consumers? Isn’t it true that even children understand that we should face up to our mistakes and correct them when we know they are wrong? If you want to cover it up, can you really hide it by covering it up? What is the human nature of these people? ? ? ! ! ! I write these words to put an end to this extremely painful period. I didn’t originally want to write this about the incident in the Chinese restaurant where I was deceived and fooled after serving the wrong meal, and my son and I were visited in various places in the hotel (which forced me and my son to make multiple detours during our stay, walking under the scorching sun and avoiding the lobby). **'s contemptuous look), the fried rice incident, the insincere and muddled talks, the so-called false apology from the hotel's leadership to deal with the problem, and then the subsequent disregard and lack of respect for consumers, which created the above statement of fact. Human nature is deep in the bones, and it is difficult to change. Without kindness and sincerity, it is good to recognize the true heart. From now on, there will be no going forward and no good luck. On the cover of Mr. Ji Qi’s founder’s notes book, Mr. Ji once said: The metaphysical determines the metaphysical. The depth and breadth of the founder’s thoughts determine the height and future of the company he founded. In my lifetime, Ctrip will definitely be with me and my family and friends. I am grateful to Ctrip for its warm people and for meeting us. Thinking of you makes me very happy. Thank you sincerely🍎🍎🍎