Lavande Hotel (Beijing Universal Resort) Reviews
Lavande Hotel (Beijing Universal Resort)
Block A, Huihuiyuan Community, No.399, Qunfang South Street, Liyuan Town, Tongzhou District, Beijing, ChinaView Hotel Details
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Lavande Hotel (Beijing Universal Resort) Guest Reviews
4.8/5
Excellent
6810 review
Verified reviewsLocation4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(6810)
Positive reviews(6692)
Reviews with photos/video(675)
Offers pick-up/drop-offs(1174)
Convenient location(1092)
Easy to get around(667)
Friendly front desk staff(508)
Close to metro(429)
Delicious breakfast(211)
Perfect for kids(102)
Has facilities for children(25)
Negative reviews(118)
Ariunaa enkhee
Elegant Double Room
Stayed in Apr 2024
Travel with friends
28 review
Posted on May 12, 2024
the window in the room was dirty and not cleaned and the carpet was dirty
Response from Property: Dear customer, we are very sorry for the inconvenience. Regarding the window and carpet cleaning problem you mentioned, we take it very seriously and have immediately informed the hotel management team to investigate and rectify it. We always aim to provide clean and comfortable accommodation, and your feedback will help us to improve the quality of our services. We look forward to serving you again and welcome your next visit. Thank you!
Simon Goh
Standard Single Room
Stayed in Apr 2024
Couples
9 review
Outstanding
Posted on May 26, 2024
The hotel provide transport to universal Beijing. Near train station.
Downside is not much shops to eat. Have to order mei tuan
Response from Property: Very honored to serve you, we will continue to work hard, continuous progress, will live up to your expectations, please believe that your every smile, is our goal!
Tsas
Standard Single Room
Stayed in Jul 2023
Other
4 review
Very Good
Posted on Aug 26, 2023
The room was smaller than what i expected from the picture. I guess it's a budget hotel after all. Sheets and room smells a bit but nothing too unbearable. The front desk does not really speak english but communicable with baidu. Yes, they have a shuttle to universal but the bus conductor only spoke chinese and not really helpful. Wasnt sure on how to get back to the hotel so just took taxi hailing from the parking lot.
Response from Property: Dear Li Feng family, thank you for choosing to stay at Xiaoli's house and providing feedback. The standard single area of the room is 15 square meters, which is the smallest of all room types, although the small facilities are all complete. The bedding in the room was disinfected and cleaned by the washing company before being delivered to the hotel, and there was no unpleasant smell. I am very sorry for the English communication at the front desk. We will strengthen relevant knowledge training for employees in the future and hope to provide satisfactory service next time. Welcome back
Guest User
Standard Single Room
Stayed in Aug 2023
Couples
1 review
Outstanding
Posted on Sep 4, 2023
This hotel is good,so clean , and new,have good breakfast and very Friendly staff❤️❤️❤️
Response from Property: Every time you affirm and praiseXiaoli is happy, I hope every stayin the future can bring you agood memory of the trip, lookingforward to your stay again🌹🌹🌹
Filipe C.
Standard Single Room
Stayed in May 2023
Couples
11 review
Very Good
Posted on Jun 13, 2023
It's close to the universal studios and convenient with the shuttle bus.
Room is comfortable and clean. Staff was polite and helped us with take out order.
Response from Property: Some casual encounters make the beauty of life. Seeing your endless love between the lines, Xiaoli will continue to work hard and continue to work hard to serve every guest 🌹
Guest User
Zodiac Themed Family Room
Stayed in Jan 2024
Family
5 review
Amazing
Posted on Feb 5, 2024
Everything was good. The location is great if you are visiting Universal Studios.
Response from Property: Thank you, dear foreigners, for your positive feedback. We are very happy to receive your recognition. Xiaoli will strive to do every detail well. I hope to receive your 5-star review next time
高在友(고재우)
Zodiac Themed Family Room
Stayed in Oct 2023
Family
17 review
Posted on Feb 9, 2024
The facility or cleaning condition was not good and the breakfast was disappointing.
Response from Property: Dear customer, I am very sorry to bring you a bad experience. We will take your feedback very seriously and will verify the situation with the relevant authorities as soon as possible to take appropriate improvement measures. We are committed to providing high quality services and facilities to ensure that all guests have a satisfying stay experience. Thank you again for your feedback and look forward to serving you again and showing you our improvements and improvements. If you have any questions or need further assistance, please feel free to contact us.
Namuungan
Standard Single Room
Stayed in Aug 2023
Couples
10 review
Great
Posted on Sep 18, 2023
Staff attitude was very helpful and friendly. Vey nice location for people who are visiting Universal studios beijing. There is also free shuttle bus to from Universal.
Response from Property: Thank you for your support andlove! Thousands of words can notmatch your satisfaction, becauseevery guest's happy smile is anencouragement and support for usXiaoli will cherish and continue towork hard!🌹
Anonymous User
Standard Single Room
Stayed in May 2023
Family
11 review
Outstanding
Posted on Jun 13, 2023
Nice palace, nice service👍, very cleaning
Response from Property: 是的，為了讓所有的家人都能體驗滿分，小麗家服務必須做到到位。雅緻大空間確實稍小，但是設施設備齊全的，該有的都有😀！商務大空間大些，下次親愛的可以來體驗呦😘😘😘
Khandjav
Elegant Double Room
Stayed in Sep 2023
Couples
3 review
Amazing
Posted on Oct 25, 2023
It was great but room wall is too thin and noisy that was just little bit nervous.
Response from Property: Dear Li Feng family Hello:Thank you very much for yourfeedback, Xiao Li actively rectifythe shortcomings, and strive todo better, I hope to provide asatisfactory and happy trip for LiFeng family, looking forward toyour visit again❤
DonCarlo
Elegant Double Room
Stayed in Dec 2022
Other
13 review
Very Good
Posted on Jan 31, 2023
PERFECT FOR UNIVERSAL STUDIOS VISITORS
The Lavande Hotel is great for people who intend on going to Universal Studios. The rooms are clean, comfortable and well kept. PRO TIP: to turn off the beside lamps, you need to push the actual lamp shades (it’s not clear at all but eventually figured it out).
The staff there are really friendly, especially the gentleman who works on the night shift who is very courteous even the security guard.
The breakfast buffet is 38rmb per person and starts at 7am. The breakfast buffet, however, is just Chinese food. There is no coffee.
There is a shuttle bus at 8am to the Universal Studios Theme Park, however, I arrived at 7:50am and it was already full. Not to worry though, because it’s only a 10mins DiDi Trip to Universal Studios Theme Park.
I will definitely go back to Universal Studios hence I will definitely stay at this hotel again.
Do note that it’s quite far out from airports and railways. It took me 45mins in a taxi from Capital Airport. However, the plus is that it’s close and convenient to Universal.
Overall, a pleasant experience at this hotel. Definitely well worth their online rating.
Response from Property: first of all,thank you very much for your recognition of the hotel service. because it was not long before our restaurant opened after the epidemic there was only chinese food at present. l’msorry l didn't prepare too much food and coffee. but we are also very happy to give you a very good sense of experience.l hope you can choose us next time. l wish you a happy life.
Erdenejargal
Elegant Double Room
Stayed in Apr 2023
Booked for others
4 review
Very Good
Posted on May 25, 2023
Everything is good
Response from Property: Dear, did your hand slip and you accidentally clicked on 4 points? Xiaoli will always reflect on herself, check her own shortcomings, actively adjust, and provide the best service to the Laifeng family! I wish you: have a happy journey and be happy every day❤️
Fluffy-bow
Standard Single Room
Stayed in Mar 2023
Couples
11 review
Very Good
Posted on Apr 6, 2023
Perfect location if you will be visiting Beijing Universal Studios. There is bus that leaves at 8am taking you there free of charge or you can take the didi,just 10mins. The room was neat.
Response from Property: Dear customer🙏Thank you for your positive review. You are welcome to come anytime. Be sure to order 5 points next time🤭I wish you a happy life and all the best.
MelJay
Elegant Double Room
Stayed in Feb 2023
Couples
27 review
Posted on Mar 25, 2023
Good customer service. Close to subway for Universal studios guests. The hotel hires out Harry Potter garments which I would highly recommend.
The heating is controlled by the hotel which made the hotel room quite hot and stuffy.
Response from Property: Dear foreign friends, thank you for your comments🙏Due to the sudden cold weather, the hotel had to turn on the heating urgently. I’m sorry for not being able to take care of your feelings🙏I hope you will tell us your experience in time next time you stay, and we will never make you happy Come and leave disappointed, there are problems solved in the store, there is a VIP hotline in the elevator, which is specially set up for guests! Sincerely invite you to come again and wish you a happy life and happy every day 🌹All staff of Lavande Hotel Universal Resort
Kate_ya
Standard Single Room
Stayed in Jun 2022
Solo travelers
5 review
Outstanding
Posted on Jul 30, 2022
Good hotel to stay for several nights
6/7
Response from Property: Dear friends, Nice to see you! Thank you for your 5 points. I hope we will meet you again on the journey at the LAVANDE Hotel.Enjoy good days!