Jianguo baicui Hotel (Beijing Universal resort) Reviews
Jianguo baicui Hotel (Beijing Universal resort)
Building 69, East district, Qunfang Second Garden, South Huicui Road, Tongzhou District, Beijing, ChinaView Hotel Details
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Jianguo baicui Hotel (Beijing Universal resort) Guest Reviews
4.8/5
Excellent
5097 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(5097)
Positive reviews(5016)
Reviews with photos/video(819)
Convenient location(1230)
Easy to get around(921)
Close to metro(765)
Large rooms(510)
Delicious breakfast(426)
Friendly front desk staff(287)
Offers pick-up/drop-offs(214)
Negative reviews(81)
KGSHOW
Featured Room (Double bed)
Stayed in März 2024
Couples
2 review
5.0/5
Outstanding
Posted on 31. März 2024
2mins walking distance to subway station, 3 more stops will take you to the Universal studio Beijing. Quite a few options around for you to order food delivery. Abundant room facilities including air purifier & humidifier.
Apart from room temp was a bit too warm and the projector can't work with Netflix, everything was great.
Response from Property: Dear VIP, thank you very much for your feedback on our hotel. We apologize that your stay did not meet your expectations. We will promptly improve the facilities and equipment in the room. Thank you for choosing to stay at the Beijing Jianguo Platinum Cuisine Hotel Global Resort. We hope that your next visit to the Beijing Jianguo Platinum Cuisine Hotel will bring you a better experience. Looking forward to your next stay. General Manager - SANDY
Vincent Cheng
Premier Room (Double bed)
Stayed in März 2024
Other
1 review
3.5/5
Posted on 17. März 2024
Air conditioning is no good. We cannot set it cooler. Cannot set lower temperature.
The desk lamp is too low. I hit my head
Response from Property: Dear VIP thank you for choosing the jianguo Platinum CuisIne Hotel. the hotel can only provide hot air during winter and does not provide air conditioning .if you feel that the temperature is high,please turn off the air conditioning .we apologize for any inconvenience caused and kingly ask for your understanding looking forward to your stay ,general manager sandy
Sijie
Family Friendly Suite (Bathtub)
Stayed in Juni 2024
Family
1 review
4.2/5
Very Good
Posted on 15. Juni 2024
Hotel location is good. Close enough to universal there is bus in the morning. And taxi is convenient. Hotel stuffs are friendly.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our location to be advantageous and enjoyed the convenience of our shuttle bus service to Universal Studios as well as the ease of accessing taxis.We take immense pride in the friendliness of our staff, and it is wonderful to know that their hospitality contributed to making your stay pleasant. Your feedback serves as a great motivation for us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back in the future, where we can once again provide you with a comfortable and enjoyable stay. Wishing you all the best in your travels and in life.
Guest User
Guestroom (Double bed)
Stayed in Mai 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 11. Mai 2024
The staff are super friendly and tried to help us whenever they could. The room is very clean. And the amenities are of high quality
Guest User
Guestroom (Double bed)
Stayed in Mai 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on 11. Mai 2024
The experience was really good. I came here for the Universal Studios. The hotel is located close to the metro. This enables easy commute to the theme park. It also offers a shuttle bus to the park. The hotel is very clean and has a good restaurant too. The other amenities such as laundry and gym are well maintained. The staff is very friendly and eager to help in anyway they can. Highly recommend this hotel :)
Guest User
Family Friendly Room
Stayed in Apr. 2024
Family
1 review
3.2/5
Posted on 20. Apr. 2024
I specially want to say thank you to Kelly Yao for her great assistance throughout this trip!
Response from Property: Convenient entry, free shuttle bus, unlimited drinks. Dear guests, thank you very much for your praise of us. It is Jianguo Bocui’s honor to bring you a comfortable and high-quality stay experience! Jianguo Bocui Beijing Universal Resort is 1.5 kilometers away from the Universal Studios theme park. From the east side of the hotel, 300 meters away, you can take the third stop of Metro Line 7 for about ten minutes, and you can go directly to the entrance of the Universal Studios theme park. The transportation is very convenient. All-room smart guest control, wet and dry separation in the wash area, rich breakfast, free parking, robot service, etc. provide you with a comfortable and convenient stay experience. We look forward to your visit again. Shunsong Shiqi Hotel General Manager SANDY
Guest User
Business Room (Double bed)
Stayed in Dez. 2023
Family
6 review
4.5/5
Great
Posted on 21. Dez. 2023
Hotel is conveniently located to Universal Studios Beijing, and there is a convenience store next door. The nearest restaurants are about 800m away.
The staff was excellent as my 美团外卖 could not work and the staff helped to order on my behalf.
Only downside, the drainage system in my room was quite bad. Everytime we showered, the water leaked from the shower to the room floor - this made the room very slippery. I informed the hotel but I wasn’t sure of the response.
Response from Property: Thank you for your recognition of our work! The drainage problem you mentioned is mainly caused by hair blocking the filter at the lower water outlet during bathing, resulting in water overflowing over the door stone. It is recommended that guests and friends find that the water is not smooth, can immediately contact the hotel staff to clean up in time, and remind everyone to lay on the floor towel outside the bathroom and take anti-slip measures. We look forward to your visit again, we will serve you wholeheartedly. Hotel General Manager SANDY
JosephEF77
Featured Room (Double bed)
Stayed in Dez. 2023
Travel with friends
10 review
3.0/5
Posted on 21. Jan. 2024
This hotel is very convenient and very close to Universal Studios Beijing. The rooms are very comfortable very clean and modern. I feel that the breakfast is not up to standard for anyone has it is very cold inside and breakfast staff or nowhere to be found and the breakfast area is just a big letdown, but when it comes to the room it is amazing and very spacious and well laid out so if you just want to sleep over it’s perfect but I would skip breakfast
Response from Property: Thank you very much for choosing our hotel, it is our honor to bring you a comfortable and high-quality stay experience! With initiative, enthusiasm, patience and thoughtful service, we sincerely serve every guest well. We are very happy to bring you a good time. Our hotel is adjacent to Universal Resort, 1.5 km away from Universal Studios Theme Park, 300 meters east of the hotel, take Metro Line 7 three stops and about 10 minutes to reach the entrance of the park. The transportation is very convenient. Hotel room intelligent guest control, voice can control lighting, TV, curtains and other equipment, full of science and technology, your appreciation gives the hotel a great encouragement, but also our progress of the driving force, eagerly looking forward to your visit again. sandy, General manager of Shun Song Shi Kei
Response from Property: Thank you very much for your recognition of our hotel products. Jianguo Bocui adheres to the professional spirit of the "Jianguo" star brand and polishes every detail of the service to the extreme. All rooms are equipped with Xiaodu intelligent guest control, which can control the room's curtains, TV, lights, air conditioners and other equipment to provide customers with intelligent and convenient services. The service shows meticulous and considerate care in every detail, bringing the most considerate stay experience to every guest. Thank you again for your recognition of our work and we look forward to your visit again. Shunsong Shiqi General Manager SANDY
SarinaCVR
Business Room (Double bed)
Stayed in Dez. 2023
Couples
3 review
5.0/5
Outstanding
Posted on 13. Dez. 2023
We stayed at the hotel as we were visiting Universal Studios Beijing. The hotel had a free shuttle service to and from the Studios which was super handy! The room was beautiful, although I would say far too hot, we're aware it's winter but the heat was too much we hardly slept the first night. The business room was great although the description should say that it's a room with an indoor facing window...so the card they provided saying that we should open a window if we were too hot was a little pointless. Breakfast was so-so in our opinion. We prefer both Chinese and Western breakfasts but their range wasn't great for Western. I would recommend providing simpler continental breakfast options such as cheese/ham for on the toast and larger proper croissants instead of donuts and other slightly strange options.
Overall, the location was perfect, the staff were super lovely and the room was beautiful (albeit a little too hot but we felt it pointless to change as we only stayed two nights). We lost our room keys during the day and the ladies at the desk helped to replace them with no fuss (thank you!).
Would recommend but bring your own breakfast haha.
Response from Property: Thank you for your recognition of our work! The satisfaction of your stay in this hotel is the greatest honor of the hotel, with the initiative, enthusiasm, patience, thoughtful service, to enhance the guest experience is the heartfelt expectation of all our staff, sincere intentions to serve each guest well, we are very happy to bring a good time for your travel, your appreciation to the hotel is a great inspiration, but also the driving force for our progress. We look forward to your coming again. General Manager SANDY
farley
Featured Room (Double bed)
Stayed in Apr. 2024
Family
14 review
4.5/5
Great
Posted on 7. Juli 2024
Will stay here again if visit universal studio next time
Response from Property: Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a pleasant stay and that our hotel met your expectations during your visit to Universal Studio.We greatly appreciate your kind words and are thrilled to know that you would choose to stay with us again in the future. Our team is committed to providing exceptional service and ensuring that every guest has a memorable experience.Should you plan another trip to Universal Studio, we would be honored to welcome you back. Please feel free to reach out to us directly for any special arrangements or assistance you may need in preparation for your next visit.Once again, thank you for your endorsement. We look forward to the opportunity to serve you once more and create another wonderful memory for you.
Alvin
Executive Room (Double bed) (Bathtub)
Stayed in Okt. 2023
Family
4 review
5.0/5
Outstanding
Posted on 31. Okt. 2023
Very good location, near to Universal Studio Beijing, also have shuttle to go there. Near subway station.
Room is big with clean and complete amenities.
Recommened hotel if you want to go to Universal Studio Beijing.
Only the room is very hot, already tell the front desk, they also sent technician 2 times but still the AC not cold at all.
Other then that all is good.
Response from Property: Thank you very much for your positive feedback on us. It is an honor for Jianguo Platinum to provide you with a comfortable and high-quality stay experience! Jianguo Bocui Universal Beijing Resort is 1.5km away from the Universal Studios Theme Park in a straight line. It takes about 10 minutes to take the subway line 7 three stops 200 meters east of the hotel to the entrance of the Universal Studios Theme Park. The transportation is very convenient. All room smart guest control, dry wet separation in the washroom, rich breakfast, free parking, robot services, etc. provide you with a comfortable and convenient check-in experience. We look forward to your coming again. SANDY, General Manager of Shunsong Shiqi Hotel
Kathryn
Featured Room (Double bed)
Stayed in Dez. 2023
Family
1 review
4.2/5
Very Good
Posted on 30. Dez. 2023
Did not notice that booked the room without window, air circulation not good.
Response from Property: We are very sorry to bring you unsatisfactory stay experience! The audio-visual double bed room you booked is a Japanese interior window artificial landscape room. Because the room is centrally air-conditioned, there is only cold air in summer and warm air in winter. If you think the room temperature is suitable, it is recommended that you turn off the air conditioning or dial "9" directly in the room phone to call the front desk, we will be happy to serve you. SANDY, General Manager of Shun Song Shi Kei Hotel
Guest User
Family Friendly Suite (Bathtub)
Stayed in Okt. 2023
Family
2 review
5.0/5
Outstanding
Posted on 15. Okt. 2023
Really impressive services from the hotel, recommend it to anyone who wants to stay for Universal Studios Beijing.
Response from Property: Thank you very much for your recognition of jianguo Pocui It is an provide and high-quality stay experience With proactive enthusiastic and thoughtful service ,we sincerely and wholeheartedly serve every guest .We are glad to bring you a wonderful time on your trip .Your praise and encouragement to the hotel are also a driving force for our progress We eagerly look forward to your visit again best regards shunsongshiqi General Manager SANDY
Daniel Ka Lok
Family Friendly Suite (Bathtub)
Stayed in Okt. 2023
Family
6 review
4.7/5
Amazing
Posted on 7. Okt. 2023
Great hotel if you are looking for somewhere close to Universal Studios. They have a shuttle bus to and from Universal, or it’s a 10 minute didi ride.
The family room is very spacious, with a nice bathroom, and even a Nespresso machine. Breakfast had a good spread of food and was worth the money.
Check in and check out was very efficient. Staff were polite and helpful.
Response from Property: Thank you very much for your recognition of jianguo Pocui hotel,adhering to the professional spirit of the star brand of jianguo,jianguo Bocui has carefully polished every detail servive to the extreme .THe hotel is 1.5kilometers away from Universal Studios and only 200 meters away from the subway of Line7.The hotel provides guests with free shuttle buses and intelligent facilities throughout the room looking forward to your check-in again wishing you success in your work,Ceneral manager SANDY