Gefinor Rotana

Gefinor Rotana Reviews

Gefinor Rotana

Clemenceau Street, Beirut, LebanonView Hotel Details
Gefinor Rotana
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Gefinor Rotana Guest Reviews

4.1/5
Very Good
55 review
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All Reviews(55)
Positive reviews(52)
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Negative reviews(3)
Guest User
Guest Room – King Bed
Stayed in Feb 2024
Family
2 review
4.0/5
Very Good
Posted on Mar 2, 2024
Good hotel
Ahmed Mahfouz
Guest Room – King Bed
Stayed in Oct 2022
Solo travelers
3 review
5.0/5
Outstanding
Posted on Oct 15, 2022
Very nice very friendly . And professional
Adnan Kazarah
Guest Room – King Bed
Stayed in May 2024
Family
3 review
4.2/5
Very Good
Posted on May 8, 2024
The service is good and the staff are nice
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Elaf
Guest Room – King Bed
Stayed in Apr 2023
Other
32 review
1.0/5
Posted on Apr 6, 2023
Garbage, the thief, the thief of my semen, the heart of Khazneh
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Guest User
King Room with Sea View
Stayed in Oct 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Everything is fine, thank you!!!
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Yifulanle
King Room with Sea View
Stayed in Jun 2022
Business travelers
10 review
4.0/5
Very Good
Posted on Jul 5, 2022
Closer to the sea, good service, but the room facilities are relatively old
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Guest User
Stayed in May 2024
Other
0 review
5.0/5
Outstanding
Posted on May 28, 2024
The Gefinor Rotana Hotel is located in a beautiful district of Beirut and is also close to the most important areas of the capital. I personally call the Gefinor Rotana Hotel my Middle East‘s: “Home-Away-from-Home”. There are many, many reasons for this positive accolade. Such as: On each stay the warm greeting of each hotel employee is always given to me. From the hotels doorman to the full Front Desk Reception Team, there is always a warm and kind greeting. On each stay the management team tries to provide me with a room upgrade to a Sea View Suite. And each time I use the Olive Garden Restaurant of the Moodz Lounge I hear from the staff: “Welcome back Mr. Webber”. The rooms at the Gefinor Rotana are large and clean. And no matter what meal you enjoy at the hotel each is simply fantastic and flavorsome. They have just started to have an automatic: “Turn Down Service”. I the past you needed to call housekeeping. Just another positive point in maintaining their five star service to exceed ones expectations. Also, the Gefinor Rotana is, in my humble opinion, The Best Five Star Hotel in all of Beirut. So, trust me, if you want to enjoy the best five-star hotel in Beirut, you must book a room at the Gefinor Rotana in the Hamarah District of Beirut, trust me you will not be sorry.
Guest User
Stayed in May 2024
Other
0 review
5.0/5
Outstanding
Posted on May 18, 2024
Great experience, thank you Manager Ali and Kareem for the wonderful experience, the check in was easy and we got upgraded for free to a suite, the manager was really nice. The breakfast is nice but I ordered room service, not buffet, and the overall experience was great.
Basanez
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 27, 2024
Affordable property offering very comfortable and modern rooms. Professional and friendly service. This was our first booking with the chain Rotana and we were very pleased. Property is very centric with plenty of dining/bars/shopping in the area. A special thanks to Jana and Karim for making our stay amazing.
Response from Property: Dear Mrs. Basanez, We're thrilled you enjoyed your stay at our affordable property, finding our rooms comfortable and modern. Thank you for praising our friendly service, especially as your first experience with Rotana. Special thanks to Jana and Karim for their exceptional service. We look forward to welcoming you again soon! Best regards, Samer AbouAleiwi General manager
Guest User
Stayed in Jul 2023
Other
0 review
4.0/5
Very Good
Posted on Jul 30, 2023
This hotel offers everything a traveler needs: Great location, big and comfortable rooms and very helpful staff. You can go on foot to Hamra, Cornice and Zaituna bay. The downtown area is close also. The room was big and comfortable. My room was on the 7th floor, thus I had good view. It is not a modern hotel but I enjoyed the atmosphere of it. The staff was kind and always happy to help. The only thing that needs improvement is the breakfast. It is not bad but not at the the level of a 5 star hotel.
Response from Property: Dear Mr. Jim, Thank you for choosing Gefinor Rotana Hotel Beirut for your recent stay, and for sharing your feedback with us. We are thrilled to learn that you found our hotel to be a perfect choice for travelers, with its great location, spacious and comfortable rooms, and helpful staff. We take pride in offering a convenient location that allows our guests to explore popular attractions like Hamra, Cornice, Zaituna bay, and the downtown area within walking distance. We're delighted that you enjoyed the view from your room on the 7th floor and appreciated the unique atmosphere of our hotel. Your kind words about our staff's kindness and helpfulness are truly appreciated. We strive to provide exceptional service, and it's rewarding to know that our team's efforts made your stay even more enjoyable. Regarding your feedback on the breakfast, we apologize for not meeting your expectations fully. We value your input, and we will definitely take your comments into consideration to improve our breakfast offerings and ensure they meet the standards you would expect from a 5-star hotel. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to Gefinor Rotana Hotel Beirut in the future for an even more delightful stay. Warm regards, Samer AbouAleiwi
THOMASFROMDAMASCUS
Stayed in Jan 2024
Family
5.0/5
Outstanding
Posted on Jan 11, 2024
The Best Five Star Hotel in Beirut is still, in my candid opinion, the: Rotana Gefinor. The Rotana Gefinor is in the Hamah District of Beirut and is very close to many of the “happening night spots” of Beirut. Firstly, I had booked an Airport Pickup directly from the hotel, and as we were leaving the Departure area of Beirut International Airport, we found the hotel’s driver with our name on a sign board. We were quickly whisked away from the airport to Rotana Gefinor hotel. Upon driving up to the entrance of the Gefinor hotel the hotel’s Bell Staff were waiting for our arrival. Our suitcases were taken from the van and placed in the reception area. At the Check in Reception Area Mr. Ali welcomed my wife and I with a warm greeting and asked how was our fight? He informed us that our upgraded suite was ready and prepared for our arrival. We were upgraded into Suite number #1501 which has a great view of both downtown Beirut and of course the beautiful Mediterranean Sea. Waiting for us in our suite was a nice plate of fresh cut fruits and a very nice bottle of St. Thomas, 2018 Reserve Red Wine complements of the Food & Beverage Manager. My wife and I decided instead of eating at the hotel’s Olive Garden restaurant on the ground floor or going out of the hotel for dinner that we would simply order a light dinner in our suite from the hotel’s Room Service. The room service was very fast and the soup and Pizza Margaritta with fresh mushrooms were both very tasty. The complementary Red Wine went very well with our dinner. The Rotana Gefinor allowed us to have a very relaxed dinner in our room and my wife and I both slept quite early. All the Rotana rooms/suites are very comfortable and have everything one needs for an enjoyable stay. In the morning my wife and I enjoyed a very delicious breakfast buffet served in the Olive Garden restaurant. The Chef’s homemade Omelets were very tasty and prepared perfectly. Later that morning we had a very professional check-out, and they took our car from the underground car park to the departure area. To our surprise the car had been washed and was very clean. What makes me say that the Rotana Gefinor is the top Five Star Hotel in Beirut is simply because of first the top service rendered to us ; all rooms/suites are extremely well decorated and are very relaxing for all guests, the Rotana Gefinor location is very convenient district for shopping or simply walking in the Hamara District, and finally on each of my stays the staff greats us warmly and always remembers our names. So, I firmly feel that the Rotana Gefinor is: “My Home Away from Home in Beirut”. I guarantee that you will feel the same after a few stays at the Rotana Gefinor, trust me on this point.
Response from Property: Dear Mr. Thomas, Thank you for considering Rotana Gefinor Hotel Beirut your "Home Away from Home." We're glad you enjoyed the upgraded suite, the views, and the room service. Looking forward to welcoming you back for another wonderful stay. Best regards, Samer AbouAleiwi General Manager
Johan M
Stayed in Nov 2023
Business travelers
4.0/5
Very Good
Posted on Nov 9, 2023
Gefinor Rotana lives up to the expectation as a perfect location for business community people, who needs high standard on services, food, and calm and pleasant rooms. In Beirut power outage is a major problem, but generators turn on immediately and makes this an non-issue. Air condition works well. I used the well equipped gym every day, not so much the roof top swimming pool, but can assure you that it is excuisite. By the end of my stay, there were not many client left, but this was due to the travel advice of many countries regarding safety of their citizens. Hopefully, they will soon be able to come back. Lebanon deserves more visitors!
Response from Property: Dear Mr. Johan, Thank you for your positive feedback during your long stay at Gefinor Rotana. We're glad you enjoyed our services and amenities, and we appreciate your understanding of the challenges in Beirut. We look forward to welcoming you back to Gefinor Rotana. Best regards, Samer AbouAleiwi General Manager
Guest User
Stayed in May 2023
Other
0 review
5.0/5
Outstanding
Posted on May 10, 2023
The Rotana Gefinor still remains, in my humble opinion, the top five star hotel in Beirut. Why? Well it all starts when you book your reservation through their efficient useful web-site. And it continues when you pull up with your car to the hotels main entrance. The warm greeting that the Hotels Doorman gives you is most appreciated and gratifying. In addition, the Front Desk manager came out to welcome my wife and I. Once we entered, there were warm salutations from the Bell Staff and the Front Desk personnel. Our check in process was fast and efficient. The Front Desk Manager had good news for us as the hotel upgraded my wife and I to a lovely Sea Facing Suite with a large balcony. In addition they knew of my wife’s early departure from Beirut International Airport the next morning and informed us that they would provide the hotels complementary car to take my wife to the airport. They knew that my car had Syrian license plates thus not being allowed to enter the airport. Me both were quite grateful of their offer. He joined us to show us this special suite located on the 14th floor, The Bell Boy who took our suitcases remembered my name, which was quite nice. The management team had placed in our suite a delightful large Fruit Basket; a plate of Arabic Sweets; a bottle of my favorite Lebanese Red Wine and a hand-written personal Welcome Back Note. The suite was quite large and the balcony afforded a beautiful view of the city and lovely Mediterranean Sea. We also had access to their very nice Executive Lounge which is also located on the 14th Floor. The Rotana Gefinor Hotel is located on the famous Clemenceau Street in the Hamra district of Beirut, which is the most famous shopping area. in the afternoon In the afternoon, my wife and I went out for a nice and pleasant two hour walk. The bed was very, very comfortable thus making a very good sleep for both my wife and myself. The next morning my wife’s car was waiting for her exactly at the scheduled time. Then a bit later in the morning I had a very fantastic breakfast in the Olive Garden Restaurant and then went back to my suite to pack. I had a very fast and expeditious check-out process from the Rotana Gefinor Hotel. I anticipate my return to the Rotana Gefinor within the next several weeks. If you have never stayed at the Rotana Gefinor Hotel you should try it, I guarantee you will not be disappointed, trust me!
6/9
Response from Property: Dear esteemed guest, Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for sharing your exceptional feedback with us. We are truly honored to be considered one of the top five-star hotels in Beirut based on your experience. We are delighted to know that your journey with us started smoothly from the moment you made your reservation through our efficient and user-friendly website. It is our goal to provide a seamless and convenient booking process for our guests. We are thrilled to hear that you received a warm greeting from our doorman upon your arrival, which set a positive tone for your stay. The personal welcome from our front desk manager further reflects our commitment to providing personalized and attentive service. We are pleased that the check-in process was fast and efficient, and we are especially glad to hear that you were upgraded to a sea-facing suite with a large balcony. It is our pleasure to make our guests feel special and offer them a comfortable and luxurious experience. The fact that we were aware of your wife's early departure and arranged for our complementary car service to the airport shows our dedication to anticipating our guests' needs and ensuring a hassle-free experience. We are glad that this gesture was appreciated and made your stay even more enjoyable. We take pride in our attention to detail, and it warms our hearts to know that the special touches in your suite, such as the fruit basket, Arabic sweets, Lebanese Red Wine, and personal welcome note, made a difference in your stay. We are thrilled that you found the suite spacious and the balcony provided a beautiful view of the city and the Mediterranean Sea. It is also wonderful to hear that you had access to our Executive Lounge and enjoyed the privileges it offers. Your exploration of the famous Clemenceau Street and the Hamra district is well appreciated, as our central location provides easy access to the vibrant shopping areas of Beirut. We are pleased to hear that you had a comfortable sleep on our very comfortable beds, ensuring a restful experience for you and your wife. We are glad that your wife's car was waiting for her on time, and that you had a fantastic breakfast at the Olive Garden Restaurant before a fast and efficient check-out process. We sincerely appreciate your glowing recommendation and your trust in our hotel. We are delighted to hear that you are already planning your return within the next several weeks. We assure you that we will continue to strive for excellence and provide you with another exceptional stay. Thank you once again for your kind words and for choosing the Gefinor Rotana Hotel. We eagerly await your return and the opportunity to create more wonderful memories for you. Should you have any further comments or requests, please do not hesitate to share them with us. Warm regards, Samer Abou Aleiwi
HELYAMAN
Stayed in Oct 2023
Business travelers
5.0/5
Outstanding
Posted on Oct 22, 2023
What an amazing accommodation in the heart and safest area of Beirut. I have stayed in a fully services 1 bedroom apartment. The housekeeping service was just perfect. I enjoyed working in their garden while puffing a delicious shisha. Breakfast options were more than generous..
Response from Property: Dear Mr. Helyaman, Thank you for your wonderful feedback about your stay at Gefinor Rotana Hotel Beirut. We're pleased you enjoyed your stay at looking forward in welcoming you in the near future. Best regards, Samer AbouAleiwi General Manager
olgalex79
Stayed in Sep 2023
Business travelers
5.0/5
Outstanding
Posted on Sep 9, 2023
A very luxurious and comfortable hotel with everything you need, great beds, great view over the sea, very versatile and delicious breakfast, and amazing service by super friendly staff who are ready to help with any question you might have.
Response from Property: Dear Mrs. Olgalex, Thank you for your feedback on your recent stay at Gefinor Rotana Hotel Beirut. We're delighted that you found our hotel luxurious and enjoyed our sea views and delicious breakfast. Our friendly staff's are pleased that they left a memorable impression to your stay. We look forward to welcoming you back in our beautiful Beirut. Warm Regards, Samer AbouAleiwi General Manager