Square Nine Hotel Belgrade

Cannot beat the property location which is very convenient. Spa is also quite nice which I enjoyed. Staff attitude and customer care was however a massive let down especially at the front desk and cafe downstairs (Japanese, on roof top, staff were much better). I had a simple request for a quiet room which they failed to fulfill and that keep my stay uncomfortable throughout 4 days of my stay because of road noise. Eventually it was not the room but how the hotel senior staff dealt with the request ensured I had to write this review. I understand that hotel was busy and it is a small property so there were not many room choices but the fact that even the senior most people at hotel did not make any effort to solve or at least gave the impression they cared about guest's inconvenience is amazing. I noticed several check-ins and check outs during my stay but clearly no one was bothered to try and offer a solution. Only option given was a room downgrade. Absolute genius! Hotel concierge was on a one week leave and clearly front office were not as equipped nor as knowledgeable, something not becoming of a 5 star property. Maybe a cost cutting drive. It seems as if client apathy starts from the top and consistently practiced across the hotel except a couple of staff that I would specifically look out for restaurant choices or other asks as they spoke with a smile and care, something rare at Square Nine. I won't return to this hotel for how they made me feel; as if I was being done a favor for allowing me to stay there.

Friendly boutique hotel

Staff at the hotel were lovely and very helpful, the bed sheets were very comfortable. However my room had several issues. Firstly the drain in the bathroom smelled badly, but that was fixed as soon as I mentioned it. Secondly one door to the terrace would not open, not fixed and the huge terrace had no sofa or lounge chairs, bare on one side. The deck of this also was faded and worn and dead leafs and cobwebs. Never seen such a beautiful space with lack of furniture, one side did have a dining room table and a few nice green plants. None of the outlets would work to charge my phone or I pad and the front desk did not have a US plug on hand to add to my cable, we did attempt 3 different devices but none of them would work, which was pretty stressful and time wasting. I do not travel with my own plug as 5 star hotels generally have solutions for this. I did tell the DM about this and he showed me pictures of upgrades they have coming which is very nice for the future but did not fix my problem. Also no spare toilet roll in either bathroom, one bar of soap for two sinks, the bare minimum on towels, no Kleenex box in the powder room ( I know all this as the Kleenex and toilet paper ran out in the master so I went searching thinking faster than calling housekeeping). To me it seems like the small touches one would expect from LHW were not there in my room. On another note I booked my parents a Junior Deluxe Suite and they were very happy, I guess I was just disappointed by the outdoor space.

the best hotel i have been last 15 years in Belgrade it will be for next years my location when i will be there!

First there are no 5* hotels in Belgrade or the Balkans, Sunday brunch at exaggerated price of € 90 per person for food that was mediocre, farmers food, glass of cheap prosecco, water, no coffee included . Service that was below descent. Owned by questionable Montenegrins of unknown origin of their capital but easy to guess in a state that was officially announced to be Mafia run. Sound of piano made me stay, hardly visited restaurant, only few tables with guests.. Furniture old after 10 years without refurbishment. Deserts not placed in refrigerator were melting and tasteless. No desert spoon. Gammon Ham as the main meat dish, also longer than 2 hours under hot temperature, the time when bacteria starts to develop. Few dishes impossible to eat - over salted. Cabbage overcooked. Hassled by the minor stuff while the GM did nothing showing his lack of competence. His main reference was being a waiter in few London leading hotels on study exchange programmes. Days are over for this place, especially since praised German-born Chef left few years ago.