Hotel Mona Plaza

Hotel Mona Plaza Reviews

Hotel Mona Plaza

Cara Uroša 62-64, Belgrade, 11000, SerbiaView Hotel Details
Hotel Mona Plaza
Hotel Mona PlazaHotel Mona PlazaHotel Mona Plaza
Check available rooms for your travel dates
We Price Match
1 night

Hotel Mona Plaza Guest Reviews

4.3/5
Very Good
28 review
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
Filter by:
Sort by:
All reviews(28)
Positive reviews(21)
Reviews with photos/video(3)
Negative reviews(7)
By chok
Superior Double Or Twin Room
Stayed in Oct 2024
Family
26 review
4.2/5
Very Good
Posted on Oct 9, 2024
Good hotel,staff is friendly, breakfast is very nice and delicious)…it’s really good breakfast…! One biiiig problem of hotels in Belgrade it’s smoking everywhere and I don’t know where is ventilation!
Guest User
Standard Double Room
Stayed in Dec 2023
Solo travelers
4 review
3.7/5
Posted on Jan 4, 2024
В целом всё неплохо. До пешеходной улицы где все гуляют и много кафешек нужно пройти минут 15-20. Тут прям жилой район. В проживание входит сауна и спортзал, но я там не был, оценить не могу. Засорилась раковина, попросил утром на ресепшене исправить, так никто и не пришёл. Воду в бутылках дают только на первый день, но есть чайник и чай с кофе в пакетиках, так что норм. Убирались каждый день.
Translate
Response from Property: Dear Guest,Thank you for your feedback and for taking the time to share your experience with us. We're glad to hear you found our amenities and cleanliness satisfactory.We apologize for the inconvenience with the sink and for the delay in addressing your request. Your comments are valuable, and we will work to improve our service.We appreciate your understanding and hope to welcome you back in the future!Best regards,Nina Ilić, Marketing Communications Specialist
Anonymous User
Standard Double Room
Stayed in Nov 2023
Business travelers
8 review
1.0/5
Posted on Nov 3, 2023
服務太差,訂的雙人房,衹給一瓶水。另外續住一天,續住前問了前台,説續住的一天會再提供一瓶水,結果沒有,打電話去問,又説衹有第一天給水,要麼自己喝自來水,要麼從他們的Mini Bar買水。 插座壞的,都插不上。第二天續住衹倒了第一天產生的垃圾,廁所都沒收拾?
Translate
Grace-C
Standard Double Room
Stayed in Nov 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Dec 17, 2023
比較現代化的酒店,比較乾淨,早餐種類很多,很豐富。衹是房間比較小,雙人間,一個人住都比較擠。水也衹給一瓶,哪怕連續住幾天也衹是第一天給一瓶水。
Translate
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our modern hotel, cleanliness, and the variety of our breakfast offerings.We appreciate your comments regarding the room size and the bottled water policy. Your feedback is important to us, and we will consider it for future improvements.We hope to welcome you back soon for another enjoyable stay!Best regards,Nina Ilić, Marketing Communications Specialist
Siyaomian
Superior Double Or Twin Room
Stayed in May 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Jul 25, 2024
當地條件較好的酒店
Translate
Response from Property: Dear Guest,Thank you so much for your perfect rating and for sharing your experience with us! We're thrilled to hear that you enjoyed our surroundings, amenities, cleanliness, and service.We look forward to welcoming you back for another exceptional stay!Best regards,Nina Ilić, Marketing Communications Specialist
Guest User
Stayed in Oct 2024
Business travelers
4.0/5
Very Good
Posted on Oct 9, 2024
Unfortunately Serbia allows people to smoke anywhere including indoors so your first welcome to this hotel is a foyer that smells like cigarettes. It’s a shame because the hotel is lovely. The décor is stylish and the room was super comfortable. I had a lovely view across a quiet suburb to the river. The hotel restaurant has no non-smoking area so it’s best to visit local restaurants for cocktails and food like Emala and Roi if you hate the stink of cigarettes. The rooms were cleaned daily, but not fully. I had to re-wash my cups and ask for more tea and coffee. The wellness centre is a highlight I used the sauna and had a massage. All of the staff were lovely people. The hotel is walkable to the city and Kalemegdan area.
Guest User
Stayed in Oct 2024
Business travelers
1.0/5
Posted on Oct 5, 2024
Hotel is in a horrible area surrounded by graffiti covered apartment blocks. Staff are not friendly or helpful & the rooms were ridiculously hot. Our first room we had to change was 26 degrees & smelled of drains and aircon not working. The second room we had was still 26 degrees but we thought the aircon was working this time but after a very sweaty night found it wasn’t! When asking at reception they then tell us that the heating is on and the aircon has been switched off in the whole hotel. We asked for a fan but was told they have none. It was so uncomfortable and like sleeping in a sauna. Definitely wouldn’t go back there again.
Guest User
Stayed in Sep 2024
Business travelers
1.0/5
Posted on Sep 27, 2024
Imagine this. You come over to Belgrade for a business trip, you arrive in the evening, you have an important meeting the next day. There is no iron in the room. You call down to the reception to ask for one. Oh no, they do not have irons to give, they can offer you ‚ironing service’ but that’s not available at this time. What an absolute load of crap, honestly the owner of the hotel is acting like this place is a cheap hostel. Everything is extra, even the car park is over €20 per day, even though we are in the middle of nowhere. On top of that a party blaring until 23:00!! Can’t get any sleep, of course hotel is magically sold out and they will not move you higher up so you don’t have to listen to it. I’ve stayed here 3 times in the past but this definitely my last. So many better hotels in Belgrade.
Guest User
Stayed in Jul 2024
Other
1.0/5
Posted on Jul 22, 2024
I don't recommend this hotel at all , staff at the front desk are not cooperative at all with bad attitude , I arrived the hotel at 1:30 and they were telling me we will check you in soon , in half an a hour and another half an hour for two and half hours with very attitude
Guest User
Stayed in Oct 2023
Other
5.0/5
Outstanding
Posted on Oct 4, 2023
Prior to my arrival the hotel arranged transport from the airport which was a seamless experience and very professional. Unfortunately given my early arrival there wasn’t a room available, but the team worked to arrange it as soon as possible. My eventual room on the 13th floor was impressive - very modern with great views over the city and river in the distance. The bed was two singles rather than a double, but fortunately they could be pushed together and there were electric sockets on the bedside units. The whole space was modern and spotlessly clean. The TV was the ideal size for the room, the mini bar was well stocked and there were good plugs at the sides of the bed. The digital control for the air-conditioning was a nice touch but it wasn’t the most efficient, but the seating options in the room kept it cosy and comfortable. The bathroom continued the modern feel with plenty of storage space and modern soap dispensers on the walls. Dressing gown and slippers were provided and once again everything was totally clean. The only negative was that the towels weren’t the nicest and didn’t live up to the rest of the room’s standard. The breakfast was pretty decent and while there wasn’t any food cooked to order, the buffet had a good selection with everything hot and fresh. Plenty of tables and a relaxing atmosphere made it a perfect start to the day. The evening bar area is also good, with friendly and efficient staff and, again, a good atmosphere. There was a few notices around showing an event on the rooftop, which would indeed be a great location for a rooftop bar but it seemed to not actually exist. The location is very quiet and set away from the main areas, but it’s only a ten minute walk to the castle and centre so don’t let that put you off. Overall I really liked the hotel and it offered brilliant value - if you’re looking for somewhere modern and clean I’d really recommend here!
Guest User
Stayed in Apr 2023
Business travelers
5.0/5
Outstanding
Posted on Apr 10, 2023
I really enjoyed my stay at Mona Plaza. The room, the location and the views, the food and the fitness area were all super! I had to unexpectedly prolongue my stay and I was very glad for the choice of hotel! thank you
Response from Property: Dear, It's great to hear that you had a wonderful experience during your stay at Mona Plaza! It sounds like you were impressed with the room, location, views, food, and fitness area, which are all important aspects of a comfortable and enjoyable hotel stay. We're glad that you found the hotel to be a good choice, even when your stay was unexpectedly prolonged. Thank you for sharing your positive feedback with us, and we hope to have the pleasure of hosting you again in the future! Kind regards, Zarija Vilaret, marketing communication specialist
Guest User
Stayed in Feb 2023
Business travelers
5.0/5
Outstanding
Posted on Feb 27, 2023
Hotel is very taft to find it in town, even you use navigation, but when you finally find it, you will be very satisfied with hotel and staff in hotel is very nice and helpful. Room was clean and very nice, also breakfast is one of the best what I ever had in some hotel. High recommendation, and also many good restaurants and bars is around… for sure on next trip in Belgrade I will come here again.
Response from Property: Dear, Thank you for your positive review of our hotel! We're glad to hear that you enjoyed your stay with us and found our staff to be helpful and friendly. We apologize for any difficulty you may have had finding us, but we're happy to hear that you found our parking garage convenient. We're also pleased to hear that you enjoyed our clean and comfortable rooms and our delicious breakfast. Thank you for recommending our hotel to others and we look forward to welcoming you back on your next trip to Belgrade! Kind regards, Zarija Vilaret, marketing communication specialist
Guest User
Stayed in Feb 2023
Business travelers
5.0/5
Outstanding
Posted on Feb 27, 2023
nice and spacious rooms, clean bathrooms, good wifi and breakfast, garage with easy access, 24h reception, good location to explore city center and reach out nice restaurants, time to time deep cleaning is needed mostly on window courtains
Response from Property: Dear Florin, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent location, services, and staff. We are also pleased to know that you found our rooms nice and spacious, bathrooms clean, and enjoyed our good wifi and breakfast. We are glad that our garage with easy access and 24-hour reception met your expectations. We appreciate your suggestion regarding the need for deep cleaning on window curtains, and we assure you that we will take this into consideration to improve our services. We are also happy to hear that our location was convenient for exploring the city center and reaching out to nice restaurants. Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon. Best regards, Zarija Vilaret, marketing communication specialist
Guest User
Stayed in Feb 2023
Family
5.0/5
Outstanding
Posted on Feb 9, 2023
I was there in October with children and we used a connected room. The hotel is new and well decorated, the rooms are spacious and comfortable, the most comfortable mattress and pillow I've ever had in a hotel 🙂, from the upper floors there is a great view. The breakfast is great, and the a la card restaurant and the bar are open until late. It has its own parking lot, otherwise it would not be easy to park in the surrounding area. The center of Belgrade, Knez Mihajlova Street, Skadarlija, Kalemegdan, Zoo, are all within a 15-minute walk. There are also 2 bus lines nearby and many markets that also work on Sundays
Response from Property: Dear, Thank you for choosing to stay at our hotel in October and for taking the time to share your positive experience with us. We are delighted to hear that you found our new and well-decorated hotel to be comfortable, spacious and with great views. We are especially pleased to hear that our mattress and pillow were the most comfortable you have ever had in a hotel, which is a great compliment to our team. We are thrilled that you enjoyed our breakfast, a la carte restaurant, and bar, and that you found our parking lot to be convenient. It's wonderful to hear that you found our location to be within a short walking distance of many attractions in Belgrade, and that there were bus lines and markets nearby. Thank you once again for your review, and we hope to have the pleasure of welcoming you back to our hotel in the future. Best regards, Zarija Vilaret, marketing communication specialist
Guest User
Stayed in Feb 2023
Business travelers
5.0/5
Outstanding
Posted on Feb 9, 2023
Have been travelling to Serbia on charity business for many years and having become disappointed with the hotel I have always stayed in, decided to give this one a try. I was very pleasantly surprised! It is slightly off the beaten track (although an easy walk to the centre) but has so many other good points to compensate: comfortable rooms, an excellent restaurant, a nice spa area and very helpful staff. My only niggle was the pillows, which were too hard for my liking. But I have already booked my next stay there!
Response from Property: Dear Graham2109, First of all, thank you for sharing your wonderful compliments here on TripAdvisor. It makes me proud of the entire team while reading your lovely words and I am pleased to read that we were able to exceed your expectations. This outstanding review will definitely be shared with all the team and I am sure that your review will strive as an enormous encouragement for all of us. Thank you for staying with us and we are looking forward to welcoming you back very soon at Mona Plaza Hotel! We're sending you lots of love, Zarija Vilaret, marketing communication specialist