Guest User
May 2, 2023
very bad! Not recommended to stay! I booked a suite for more than 800 yuan, a room with a large bed larger than 1.8 inches and a sofa bed. When I arrived at night, the front desk told me that there were no more rooms, but they would give me a room of the same size. After entering the room, there were only two 90cm single beds placed separately in the room. There was no sofa bed, and the light was extremely dark. We contacted Ctrip as soon as possible. Ctrip said that it would take 20 minutes to communicate with the hotel. After 20 minutes, it said that we would have to wait for 10 hours. We went to the front desk and said that the difference was too big for the three of us to stay, so the front desk offered to give us two standard rooms temporarily. We can check into the suite we booked the next day. But this is very obviously a sign of neglect and discrimination against Chinese customers. There is such a big difference between the two rooms. Why not coordinate the issue of accommodation for three people as soon as possible? Instead, we waited until we entered the room and saw that the difference was too big to tell them. , reluctantly offered us two standard rooms, but our family of three had to sleep separately, and everyone was very unhappy. Ctrip said at that time that the agent was off work, and there was no way to coordinate. We had no choice but to accept it, but The standard room was so small that I couldn't even open my suitcase, and the water in the shower was blocked, so I couldn't take a shower at all. I just soaked my feet in the water and wet my body and came out immediately. Not recommended to stay!
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