Comfort Suites Benbrook - Fort Worth Southwest

Clean rooms, decent location. Friendly staff. A few items in room were broken but nothing to affect the stay.

We checked into our room and there was no one at the front desk to help us. We had to call three times to the hotel. When we got to our room it was filthy. There was hair in the bathroom and the comforter was stained and there was trash and dust on the floors. I do not recommend staying here. It is nothing like pictured!

Room was clean and bed was comfortable. Linens were nice and spot free. Staff was welcoming and usually said goodbye to us when heading out. The only issue was the wireless internet, it would not work for the smart TV.

There were no kitchen cooking amenities. Microwave carousel had uncleaned spill from previous guest. Bathroom floor had debris under vanity and in corners. Eileen in breakfast room was very attentive and efficient. Great breakfast. Coffee was great. Staff was responsive to our requests.

Hotel was conveniently located and easy to get to the places we were visiting. Breakfast was good. Room and areas of hotel were always clean. The only thing I had issue with were the height of the beds. Very tall and with me being 5'3" I had a hard time getting on the bed.I had to use the foot stool from the sofa to get up on the bed.

There were a few issues upon arrival, minor issue with checking in. The room and property looked poorly maintained but was clean.

We had a great stay other than the beds, they were really high of the floor, they need to make them more senior friendly!!!! But otherwise a great stay°°

I rented 2 rooms for 2 nights and 2 other family members each rented rooms. In the 2 rooms we rented one of them had such a filthy mattress cover it showed through the sheet. There was a blood stain and black stains. The heat was inadequate and we were all cold that the second night and there were no extra blankets. None of us had properly working room keys and they had to be replaced every time we went in and out. Key replacement was needed 90% of the time for all 4 rooms. There was a trick to get keys to work an that was effective 30% of the time. We stayed at this hotel because it is close to family. A previous visit included a double occupancy and after we settled in we had to move to another room because they were shutting down the floor. The people are very nice and polite. That said they do not follow through very well and the manager that was supposed to call me after my stay to discuss a discount never followed through. I give up on this place.

Despite looking clean, the bathroom smelled very strongly of pee. The hair dryer did not work. Roaches/water bugs were found in the bathroom.