Guest User
December 9, 2024
Start positive: Reception staff and the food was great. Wrist bands are poor, one day I had to go to reception to have it re-set 4 times, you could not get a drink unless it was active, so you missed your place in the bar queue. Bar queues were long at peak times. They have a rule of 2 drinks per person and we are a family of 4, when I told the bar staff this, he gave me 2 drinks and I was then dismissed like a child and told to re join the back of the queue to get the other 2 drinks. Chill-out area on the rooftop is nice, however we told to leave half hour earlier, no reason, however I think it was because only my husband & I were there. We were expect to get a welcome pack (food and drink) as we booked Ultra all Inclusive, we didn't get it. It's a 4* hotel, I'd rate it as a low 3*