Hotel Santa Faz

Made a last minute booking to Santa Faz, my flight was delayed meaning I didn’t arrive until around 1am. The hotel stood awaiting my arrival, very friendly, smooth and quick booking in process. The rooms are simple but clean, comfortable and ideal for a place for travelling. Of course, it’s not a 5* hotel, so don’t expect luxury, but as the cheaper hotels go, it was comfy, clean and did what was expected!

Very basic,very clean, good staff, right in the heart of Tapas Ally and the old Town BUT sadly this has to be the noisest hotel I have ever slept in, being in an alley the sound echoed horrendously from people outside all night long ,inside the noise from people coming in at all hours, the banging of room doors, toilet doors, the toilet systern was I can only assume ancient, the cleaners lovely people but they were responsible for the banging of all of the doors daytime . The food please do not eat here thankfully we only ate once we complained along with everyone else in the restaurant, excuse the chef was on holiday .I actually am quite sad I have had to write this because the staff were good but if you want rest, sleep, decent food believe me this is not the place to go to .

Enjoyed stay in Santa Faz . Staff very friendly. Rooms very clean. Great selection for breakfast. Would prefer Irish rasher and sausages though. Would love to have kettle in room. And an English speaking TV channel. Would stay there again if I we're in Benidorm.

On the positive side, the hotel is located in a central position in the Old Town, friendly,helpful staff and the room, although basic was cleaned daily with clean bedding and towels. The beds were comfortable too. The water pressure for the shower was very good. However, for me, the negatives outweigh the positives. The room was very dated, a mismatch of furniture including a plastic garden chair. The air conditioning was not adequate for the temperatures outside and appeared not to be working effectively. As per other reviews, the walls were paper thin and you could hear conversations in the next room (including a guy in the next room being ill from a night out) Therefore, due to the heat during the night, the ineffective air conditioning and the people in the next room returning at 05.30am each morning, we decided to check out early and spend a couple of nights in another hotel. I understand from You tube videos that the hotel is to be upgraded/ refurbished next year, so I would hope the owners take note of the comments in other reviews and act on them as this could be an amazing hotel.