To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(108)
Positive reviews(8)
Reviews with photos/video(1)
Franz
Double Single Use Double Single Use Superior
Stayed in May 2024
Business travelers
12 review
4.5/5
Great
Posted on May 12, 2024
Excellent. Great central location
6/10
Guest User
Double Single Use Double Single Use Superior
Stayed in Apr 2024
Couples
2 review
3.0/5
Posted on Apr 29, 2024
“The location and the rooms of the hotel were very nice, but the service was at a low motel level. The service was very poor for this price. There is no refrigerator in the rooms and no room service. We booked a stay with breakfast included, but at the entrance to the breakfast room, payment is collected via a card reader for those not having breakfast, causing unnecessary delays. The hotel staff cannot answer questions other than yes or no. The staff seems either very inexperienced or very unhappy. There is a silly robot working as room service. We placed an order at midnight, and the robot woke us up at 4 in the morning to confirm the order. POOR EXPERIENCE AND SERVICE. Feel like you stay in dormitory
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Guest User
Comfort Room
Stayed in Mar 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Mar 9, 2024
Excellent location to explore Berlin on foot!
Doan Phuong Hoa
Junior Suite
Stayed in Oct 2023
Travel with friends
3 review
4.2/5
Very Good
Posted on Dec 28, 2023
The hotel is located very centrally and is quite comfortable. However, I am very disappointed with the service attitude of the Receptionist. It seemed like he discriminated against Asians for not being friendly towards us. However, the housekeeping staff and other staff are friendly.
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Guest User
Comfort Room
Stayed in Aug 2023
Couples
1 review
5.0/5
Outstanding
Posted on Aug 12, 2023
From the warm welcome to the size of the comfort room with the separate beds and the wonderful view of the Friedrichwerder Church, EVERYTHING was just right.
The hotel is very well connected to the Friedrichstr. station, the Ostbahnhof and, most importantly, the main station by bus 147. The main station can also be easily reached with the U5 from the Museumsinsel station. Our destination was the Museum Island, which is within walking distance.
The breakfast buffet included the welcome smoothie, the selection of bread/rolls and the “egg station”, i.e. Omelette upon request very good and varied. Since ARCOTEL is an Austrian chain, the coffee and juices come from Meindl or Rauch. The quality is there.
In our opinion, the house is fully recommended.
If it hadn't been for the incident with my double booking of a no-cancellation rate, which the hotel refused with no goodwill (voucher of any amount), we could describe the stay as an all-round success.
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Zhouyinshengdaguanren
Comfort Room
Stayed in May 2023
Other
27 review
5.0/5
Outstanding
Posted on May 4, 2023
Rooms are satisfactory, very quiet, breakfast is also very good.