Hotel Berlin Köpenick by Leonardo Hotels Guest Reviews
4.1/5
Very Good
103 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.0
Service4.2
Cleanliness4.0
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All reviews(103)
Positive reviews(16)
Reviews with photos/video(3)
Awesome stay(7)
Siriluk
Comfort Room
Stayed in Nov 2023
Couples
3 review
3.7/5
Posted on Nov 6, 2023
Big room nice ans clean. But we faced some weird situation. In the morning there was on guy knocked the door and open our room door. Don’t know how it was possible… but it was scared me …
Response from Property: Hello Siriluk, Thank you for taking the time to rate your stay at the Hotel Berlin Köpenick by Leonardo Hotels. We are very sorry that you were not satisfied. We are doing our best to resolve the matter you raised. If you don't want to be disturbed, please hang out on the door the red card. We apologize for the inconveniences. Thank you for letting us know. Kind regards, Katrin Kraske, Guest Relations Manager
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Rita K. C.
Penta Plus Room
Stayed in Oct 2022
Family
5 review
4.0/5
Very Good
Posted on Dec 22, 2022
They mixed up our bookings and gave us quite bad attitude.
Response from Property: Dear guest, thank you for participating in the satisfaction survey. Unfortunately, we were unable to meet your expectations with our service, but we have read your comments carefully and discussed them. If Berlin is your travel destination again, we look forward to your next booking. Kind regards, Hotel Berlin Köpenick by Leonardo Hotels
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Guest User
Comfort Room
Stayed in Sep 2024
Business travelers
18 review
4.0/5
Very Good
Posted on Sep 21, 2024
We were greeted very warmly and were able to move into the room straight away. Unfortunately, although we had requested a quiet room, it was located directly on the street and was very noisy because we slept with the window open. When we asked, they offered us an alternative for an additional charge, but we declined. No credit card was requested at check-in, so unfortunately nothing could be booked for the room.
As soon as we arrived, we noticed the many cobwebs on the facade. These were also found on the signs above the room doors in the hallway. There is a nice fitness room. The bar is very nice, the staff very attentive and friendly. There is almost nothing missing at breakfast. Köpenick has a very beautiful old town and good restaurants. Despite the minor irregularities, we will choose this hotel again if we have to go to this part of Berlin.
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Original TextTranslated by Google
Response from Property: Lieber Mario,Wir freuen uns über Ihr offenes Feedback zu Ihrem jüngsten Aufenthalt in unserem Hotel. Es freut uns zu hören, dass Ihnen unsere Annehmlichkeiten wie der Fitnessraum und das Frühstücksangebot gefallen haben. Wir freuen uns auch, dass Sie unser aufmerksames und freundliches Personal zu schätzen wissen.Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen die Lage Ihres Zimmers bereitet hat. Um die Hintergrundgeräusche der Straße zu vermeiden, empfehlen wir bei Verfügbarkeit mit einem Aufschlag unseren Gästen ein Zimmer nach hinten mit Blick auf die Dahme.Ihre Bemerkungen über die Sauberkeit der Räumlichkeiten nehmen wir ernst. Wir sind stolz darauf, eine saubere und komfortable Umgebung für unsere Gäste zu schaffen. Wir freuen uns sehr, dass Sie sich trotz der kleinen Mängel, die Sie festgestellt haben, wieder für einen Aufenthalt in Berlin entscheiden würden. Es war uns ein Vergnügen, für Sie da zu sein, und wir freuen uns schon auf Ihren nächsten Besuch.Mit freundlichen Grüßen,Katrin Kraske,Guest Relations Manager Cluster East
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Abraham
Comfort Room
Stayed in Oct 2024
Couples
3 review
4.0/5
Very Good
Posted on Oct 5, 2024
Good wifi, the room had mold in the shower but otherwise it was very clean and comfortable.
Original TextTranslated by Google
Response from Property: Dear Abraham,Your feedback is greatly appreciated. It's gratifying to hear that you found our amenities and services satisfactory, and enjoyed our robust wifi connection. We place cleanliness at the top of our priority list and it is pleasing to know that you found your room very clean and comfortable. I am sorry to hear about your experience in the shower, and I assure you that your feedback has been noted.Our aim is always to provide an exceptional stay for our guests. We look forward to welcoming you back to our hotel in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
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hngxanh
Comfort Room
Stayed in Dec 2024
Couples
4 review
4.0/5
Very Good
Posted on Jan 13, 2025
Solid, nice hotel. Super friendly staff. I can recommend it.
Original TextTranslated by Google
Response from Property: Dear hngxanh,Your kind words about our hotel and staff are greatly appreciated. It's fantastic to hear that you found our team to be super friendly and that you would recommend HOTEL BERLIN KÖPENICK by Leonardo Hotels to others.We strive to provide our guests with a comfortable and enjoyable stay, and your feedback tells us we are succeeding in this. We hope to have the pleasure of welcoming you back in the future.Kind regards,Katrin Kraske,Guest Relations Manager Cluster East
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Guest User
Comfort Room
Stayed in Apr 2024
Couples
1 review
3.2/5
Posted on Jul 18, 2024
The air conditioning and heating were not switched on, even though it said when booking that they were switched on and working.
Original TextTranslated by Google
Response from Property: Dear guest, we hope you had a pleasant stay in our Leonardo. We appreciate your constructive comments, thank you very much. We can heat and cool with the air conditioning, but the windows must be closed for this. We would be happy to welcome you again at the next opportunity. Kind regards, Katrin Kraske, Guest Relations Manager Cluster East
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Sarah89
Comfort Room
Stayed in Sep 2023
Couples
1 review
4.2/5
Very Good
Posted on Oct 4, 2023
It is a very nice and clean hotel.
A nice bar where you can get great, tasty drinks and food.
With the S-BAHN or the bus you can get to Berlin quickly and easily to Alexanderplatz...
Original TextTranslated by Google
Response from Property: Dear Sarah89, thank you very much for visiting us and thank you for sharing your impressions with us. We're glad you enjoyed your stay with us, especially the cleanliness, the bar and the good connections. Your feedback is very helpful for the further development of our hotel. We would like to welcome you again as our guest at the Hotel Berlin Köpenick by Leonardo Hotels and continue to convince you of our excellent service. Kind regards, Katrin Kraske, Guest Relations Manager
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Guest User
Superior Room
Stayed in Apr 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Apr 19, 2024
Centrally located, good access to public transport, directly on the Spree
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to rate your stay at the Hotel Berlin Köpenick by Leonardo Hotels. We were delighted to welcome you as a guest in our hotel. It is our aim to be something special for our guests and we are delighted that we have achieved this goal with you. Thank you for your positive assessment and until your next stay, we remain with kind regards, Katrin Kraske, Guest Relations Manager Cluster East
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Guest User
Penta Standard Room
Stayed in Jun 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 4, 2023
Superb stay clean room easy to find the staff is pleasant
Original TextTranslated by Google
Response from Property: Dear guest, We don't want to miss the chance to thank you for your feedback about our Hotel Berlin Köpenick by Leonardo Hotels. We are glad that you have chosen our hotel as your accommodation and that you had a good stay with us. Our team and I are looking forward to your next visit. Best regards, Katrin Kraske, Guest Relations Manager
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Alexander
Comfort Room
Stayed in Dec 2023
Couples
1 review
3.2/5
Posted on Jan 3, 2024
It was okay, we slept well but somehow the premium feeling was missing
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. Our motivation is to satisfy every guest as much as possible. It's a shame that we couldn't do this for you. We would be happy if you gave us a second chance. Best regards, Katrin Kraske, Guest Relations Manager Cluster East
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Guest User
Penta Standard Room
Stayed in Jun 2023
Couples
1 review
4.5/5
Great
Posted on Sep 5, 2023
Nice location, great hotel
Original TextTranslated by Google
Response from Property: Dear guest, It's nice to read that you have particularly positive memories of our location and the house. Kind regards, Katrin Kraske, Guest Relations Manager
Guest User
Comfort Room
Stayed in Oct 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 15, 2023
Well received, good location, good cleanliness
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Katrin Kraske, Guest Relations Manager
Guest User
Comfort Room
Stayed in Dec 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Nice room very comfortable
Original TextTranslated by Google
Response from Property: Dear guest, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards, Katrin Kraske, Guest Relations Manager Cluster East
DIMITRIS BARTZAS
Comfort Room
Stayed in Oct 2023
Other
2 review
5.0/5
Outstanding
Posted on Oct 15, 2023
It was super cheap and clean.
Original TextTranslated by Google
Response from Property: Hello DIMITRIS BARTZAS, Our mission is to offer our guests the best possible hospitality and service. We are pleased that we have achieved this goal with you. Kind regards, Katrin Kraske, Guest Relations Manager
Michael
Penta Standard Room
Stayed in Nov 2022
Couples
1 review
4.0/5
Very Good
Posted on Nov 28, 2022
Very cozy evening atmosphere in the lobby.
Original TextTranslated by Google
Response from Property: Dear guest, We are pleased that you enjoyed your stay with us and that we were able to ensure you had a pleasant stay. Best regards, Hotel Berlin Köpenick by Leonardo Hotels