Swissôtel Kursaal Bern

Swissôtel Kursaal Bern Reviews

Swissôtel Kursaal Bern

Kornhausstrasse 3, Berne, Canton of Berne, 3000, SwitzerlandView Hotel Details
Swissôtel Kursaal Bern
Swissôtel Kursaal BernSwissôtel Kursaal BernSwissôtel Kursaal Bern
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Swissôtel Kursaal Bern Guest Reviews

4.5/5
Great
68 review
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(68)
Positive reviews(66)
Reviews with photos/video(18)
Awesome stay(27)
Awesome rooms(22)
Great service(13)
Great location(12)
Awesome amenities(9)
Convenient location(9)
Loved the view(7)
Delicious breakfast(7)
Negative reviews(2)
Wahyu Hwang
Premier Twin Room with Balcony
Stayed in Jun 2024
Family
2 review
4.0/5
Very Good
Posted on Jul 2, 2024
room size is nice, location is great, just a near walk to old town or you can use tram as the station is just in front of hotel. the room is clean and comfortable mini bar is free, though it only has 2 water and 2 sparkling apple juice bed is nice toilet is clean, no bidet as european standard, shower has big water flow, has both rain shower and handheld shower will choose this hotel again if i go to bern
Anonymous User
Classic Room with 1 Queen Bed Facing the Interior of the Hotel with No View
Stayed in Jun 2024
Couples
10 review
4.0/5
Very Good
Posted on Jun 16, 2024
The hotel has good hygiene conditions and the hair dryer is very useful. I like the layout of the room, and the bed is against the wall, which makes me feel very secure. In addition, the shower in the room is very good, the hot water flows out quickly, and the shower is very useful.
Response from Property: Dear Anonymous User, thank you for your positive review. We are delighted to hear that you appreciated the hygiene conditions, the convenient hair dryer, and the room layout that made you feel secure. Our team is pleased that you found the shower efficient with quick hot water flow. We look forward to welcoming you back to Swissôtel Kursaal Bern. Best regards, Swissôtel Kursaal Bern
Guest User
Classic Room with 1 Queen Bed Facing the Interior of the Hotel with No View
Stayed in May 2024
Couples
1 review
4.5/5
Great
Posted on May 4, 2024
We did last min booking of this hotel. We arrived Bern train station, took tram #9 and arrived in front of the hotel, which was very convenient. Front desk was very efficiency to let us check in before their regular check-in time and gave us an upgrade room with beautiful old city view from balcony. The room is about the right size with natural and tasteful modern appearance. The coffee maker and hot water kettle are available in the room. The free city transportation ticket for hotel guesses are plus. We enjoyed our stay in this hotel very much.
Response from Property: Dear Guest, we are delighted to hear about your positive experience during your last-minute stay at Swissôtel Kursaal Bern. It is wonderful to know that you found our front desk efficient and appreciated the upgrade with a beautiful view of the old city. We are pleased that the room size, modern appearance, and in-room amenities met your expectations. Providing free city transportation tickets is one of our ways to enhance our guests' experience. Thank you for choosing our hotel, and we look forward to welcoming you back in the future. Warm regards, Swissôtel Kursaal Bern
Dannis Gan
Classic Queen Room
Stayed in Mar 2023
Couples
18 review
4.7/5
Amazing
Posted on May 16, 2023
Location is quite good as there is a tram station right in front of the hotel. Breakfast is great, gym is decent. ****** is free of entrance for hotel guests. Recommended.
Response from Property: Dear Dannis Gan,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience at Swissôtel Kursaal Bern. We are delighted to hear that you found the breakfast and gym facilities to be okay and that our hotel is a great place to stay! Being located only two stops away from the main train station makes it convenient and easy for our guests to get around. Thank you for choosing Swissôtel Kursaal Bern as your preferred hotel when visiting Bern. We look forward to welcoming you back soon. Warm regards,Muriel Riedo Swissôtel Kursaal Bern
HiBello
Classic Queen Room
Stayed in Mar 2023
Couples
4 review
4.7/5
Amazing
Posted on Mar 27, 2023
The hotel is good. The staffs are nice. All drinks in the mini bar are free. It is clean. I recommend this hotel to you.
Response from Property: Dear HiBelloThank you for your feedback.We are extremely pleased that you enjoyed your stay so much. It's great to hear that our staff were able to gain your trust. We would be delighted to see you again. Best regards Pascale Bühlmann Swissôtel Kursaal Bern
Guest User
Premier King Room with Balcony
Stayed in Feb 2023
Couples
10 review
3.7/5
Posted on Feb 13, 2023
The location of the hotel is located about 3-4 tram stops from the Bern station. There weren’t many amenities located in the vicinity of the hotel and they are mainly found 1-2 tram stops away. The good thing is that the city provides hotel guests with free tram transportation so you should ask the front desk about it. The room size was decent but not very big. The air conditioning did not seem to work very well and we had to open the window in winter to cool down the room. However, the minibar was complimentary and they provided apple juice, still water, sparkling water and beer (2 bottles each). The experience was generally consistent with that of a 4 star hotel and the price.
Response from Property: Dear Swissôtel GuestThank you very much for your feedback.We are pleased that you enjoyed your stay with us on the whole. Regarding the air conditioning. This only works when the window in the room is closed. We are as pleased as you that we have the opportunity to offer our guests a free minibar.We hope to welcome you again.kind regards Pascale BühlmannSwissôtel Kursaal Bern
Guest User
Classic Queen Room
Stayed in Jul 2023
Friends
12 review
5.0/5
Outstanding
Posted on Aug 12, 2023
A very good hotel in a great location. The service is definitely 4-5 star. We were given free drinks once registering the hotel membership. The bathroom is well decorated and furnished. All facilities are new and stylish.
Yeo Anson
Premier Twin Room with Balcony
Stayed in Jan 2023
Friends
16 review
5.0/5
Outstanding
Posted on Jan 13, 2023
Is jus 4 bus stop away from the main Bern SBB. The hotel is spacious and clean and it is 20 meter away from the bus stop . Is good to hang around as there have Asian food and ****** at the Level 5. They provide welcome drink for the hotel guest at the ******
Response from Property: Dear Yeo AnsonThank you for your 5-star review. We are delighted that you enjoyed your stay with us so much. It's great to hear that you enjoyed the food in our Asian restaurant. I was pleased to pass on your feedback to our staff. We would be delighted to see you again. With kind regardsPascale BühlmannSwissôtel Kursaal Bern
Guest User
Premier Twin Room with Balcony
Stayed in May 2024
Couples
27 review
4.2/5
Very Good
Posted on May 30, 2024
Modern and comfortable.
Response from Property: Dear guest, thank you for your positive feedback on our modern and comfortable facilities. We are delighted to hear you enjoyed your stay with us. Looking forward to welcoming you back soon. Best regards, Swissôtel Kursaal Bern
Guest User
Classic Queen Room
Stayed in Apr 2023
Couples
1 review
4.7/5
Amazing
Posted on Apr 12, 2023
Very friendly service; rooms were functional and beds very comfortable. Breakfast was ok, but all buffet style; unless one orders pancakes, waffles or omelette; have not checked whether there are Eggs Benny on offer.
Response from Property: Thank you for taking the time to share your feedback with us. We are delighted that you enjoyed our friendly service, functional rooms and comfortable beds. We strive to provide an exceptional breakfast experience and regret if we missed the mark on this occasion. Our buffet style breakfast is a popular choice with guests, offering plenty of variety for even the most discerning palate. If you would like something more tailored to your preferences, our attentive staff would be more than happy to assist you with a custom order. Thank you again for your review and we hope to welcome you back in the near future.
Anonymous User
Classic Queen Room
Stayed in Oct 2022
Couples
6 review
4.2/5
Very Good
Posted on Oct 29, 2022
Will come & stay again here … staff very good , friendly & helpful .. wiil introduce to collect & friend to stay here 👍
Response from Property: Dear Swissôtel guestThank you very much for your review. We are very pleased to hear that you enjoyed your stay with us so much. It was with great pleasure that I passed on your positive comments to our staff.We look forward to welcoming you again. With kind regards Pascale Bühlmann Swissôtel Kursaal Berrn
Anonymous User
Swiss Advantage Room with Balcony
Stayed in Nov 2022
Couples
18 review
5.0/5
Outstanding
Posted on Nov 16, 2022
classy hotel, right for the price. we enjoyed our steak dinner and the hotel is very clean.
Response from Property: Dear Swissôtel guestThank you for your kind feedback. We are very pleased that you enjoyed your stay with us. We are glad you enjoyed your dinner with us. We would be delighted to see you againBest regardsPascale BühlmannSwissôtel Kursaal Bern
Guest User
Classic Queen Room
Stayed in Jul 2022
Couples
3 review
5.0/5
Outstanding
Posted on Jul 30, 2022
Good place, amazing room nice stay I suggest this hotel nice couple or family Next time is also use this hotel
Response from Property: Dear Swissôtel Kursaal Bern guestThank you for your 5-star rating. It is always nice to receive positive feedback. We are very pleased about your words of praise. We are pleased that you liked our newly renovated rooms. We hope to welcome you again one day.Best regards Pascale BühlmannSwissôtel Kursaal Bern
Chean Whey
Classic Queen Room
Stayed in Apr 2023
Couples
8 review
4.2/5
Very Good
Posted on May 21, 2023
Nice place and friendly staff.
Response from Property: Dear Chean Whey Thank you so much for your review. We are glad you had a nice stay with us and we are looking forward to welcoming you soon again. Best Regards Muriel Riedo Swissôtel Kursaal Bern
BarD81
Premier Twin Room with Balcony
Stayed in Jul 2023
Business travelers
4 review
4.2/5
Very Good
Posted on Aug 4, 2023
great location