Best Western Plus Hotel Bern Reviews

From arrival it felt I was judged as I just came for hike and now in my going out clothes. 3am footsteps above ere so pound kept me awake, moving at that time caused me anxiety so I tried putting my headphones in. 7am it started again. I came to check out and mentioned it and basically was told off my the male reception most for not coming to them and then asked for city tax. Customer care was zero! I was tired and upset and all I got was rudeness. At 3am I don’t want to be moving room. I hasn’t asked for a refund. Maybe a coffee or a wave of the city tax would have been nice rather that this lack of regard. Never ever will I stay here again and I would highly appreciate a chat with the manager as I am not happy about this treatment.

Wonderful city. Delicious food. Staff was great, bery helpful.

As expected of a 4 star hotel, room is clean, location is great, staff are friendly and helpful. Everything is perfect, will stay here again for my next visit.

Great location, clean environment

very nice location but we were given a room that was crazy to reach and we had a lot of luggage. Take the lift from the reception, get out on second floor go to the connected building, take the lift, go down, get out and take the stairs. Everything about the hotel was great minus this "find your room adventure" with my four bags :)

Excellent hotel and great location. Very spacious and comfortable, can recommend and will stay at again

Good hotel

Location wise is easily accessible. 12mins walking distance away from the train terminal.

The hotel is very well situated, in the center of Bern. Beds, bathroom and corridors of the hotel are clean. Highly recommended !

Great hotel in the centre of old town. Amenities were great and very comfortable for 3

A newly refurbished hotel at the heart of bern city centre, staff were friendly and helpful

It was nice. Good location, nice breakfast, and good customet service!

Great hotel. Location is very good! Will stay there again when visiting Bern.

The overall condition of the room is OK. The front desk is quite welcoming and provided me with a free charging adapter. The hotel is very close to the old town and you can visit many attractions while taking a walk.