Berne Hotels with Airport pickup service

This hotel is a short bus ride from the main train station. The rooms are modern & ours was large. No one & no instructions on how to turn on the lights or operate the roll down shutters or anything else in the room. It was frustrating. There are large patio doors (no patio though) that open with electric roll down shutters. But our room faced busy train tracks & so leaving those doors open meant hearing VERY frequent train traffic late into the night & then starting again in the early morning. It wasn’t pleasant. Another thing to know about this hotel is the A/C is controlled & is central to the ENTIRE hotel and it’s not cool in the rooms🥵. There is NO adjusting it in your room or for your room 🥵. It is just what it is. We were advised to open our patio doors to get more air🤪. That would work if it’s cool outside AND there were not the train traffic! There is no ventilation fan in the bathroom and that just adds humidity to the room with no way to vent it. So this hotel is modern meets we don’t trust you. We would not stay here again & from now on even if the hotel says there is a/c we will have to ask the further question about who controls it & the temp.

Optimale location for people coming by train and to move to the city.Near the hotel there is the crossroad of all trams and buses...Very large and clean rooms,the staff at the reception is very kind and available to our requests.What to say? Excellent price quality!! ,,,Numbers 1!!

I must say, my recent stay at this establishment was tainted by the presence of an employee who seemed determined to mar an otherwise passable experience. Allow me to recount the unfortunate encounter with this particular member of the hotel staff, whose ineptitude and condescension left much to be desired. My ordeal began with the seemingly standard check-in time of 3pm. However, I was forced to entrust my luggage to their ”luggage room” due to this policy. Upon my return for check-in, I made the grievous error of inquiring about my luggage. The receptionist who had taken over displayed an insufferable attitude, insisting that I retrieve my own bags, as if I had been suddenly promoted to the hotel's porter. To make matters worse, I was informed that the air conditioning throughout the entire hotel was non-operational. This announcement was delivered in a manner befitting a stern warden, devoid of any apology or offer of compensation for this inconvenience. It was only after I mustered the audacity to request compensation that she begrudgingly muttered, ”I can offer you free parking,” as if this paltry gesture should suffice. Regrettably, this 'compensation' left much to be desired. When I inquired about the parking fee, which, unsurprisingly, was exorbitant at 18 CHF, I could barely contain my astonishment. At this juncture, the receptionist, dripping with condescension, remarked, ”Yeah, this is Switzerland here,” insinuating that I, a mere Belgian, should be grateful for their overpriced parking, as if it were some sort of privilege. It is worth noting that it is the guests who fund her livelihood, and a modicum of respect should be obligatory. As if this litany of incompetence wasn't enough, when I discovered that my EU plug was incompatible with Swiss electrical outlets, I had no choice but to return to the reception desk. Once again, the indifferent receptionist displayed a complete lack of interest in my predicament. She dismissively informed me that no adapters were available, and the sole adapter they possessed had already been claimed by another guest. Her apathy and unprofessional demeanor were profoundly disheartening. In conclusion, it is my sincere belief that this receptionist's woeful performance reflects poorly on the hotel's overall reputation. She embodies rudeness and ineptitude to such an extent that it is clear she is profoundly unsuited for a career in hospitality. I implore her employers to reconsider her place within the industry; perhaps a career outside of customer interaction, such as working in a factory, would better suit her temperament and capabilities. On a somewhat brighter note, I feel compelled to acknowledge that the other five members of the hotel staff I encountered were, without exception, lovely, warm, and highly professional individuals. It is a tremendous shame that this particular receptionist stood in stark contrast to her colleagues, as she was the sole staff member who appeared to be disinterest

Tatsächlich ist Budget hier nicht zu übersehen. Spartanische Einrichtung und liebloses Zimmer. Allerdings sauber. Die Toilette trennt nur eine nicht schließende Schwingtür vom Zimmer. In den oberen 2 Etagen des Ibis Hotels angesiedelt. Für 3 Erwachsenen definitv nicht geeignet. Zum Preis addiert sich noch die Tourismuspauschale von über 5,0 CHF p.P. und der Parkplatz welcher mit 22,00CHF zu Buche schlägt und das Frühstück natürlich mit 13,00CHF p.P. Wir werden dort nicht mehr nächtigen.

The Kreuz Bern Modern City Hotel is located in the old town of Bern. It the nearings of the hotel there are lots of shops and restaurants other than some of the best places in Bern such as the Bundeshaus. Everything is perfectly reachable within a walk of max 30 min or by simply using public transportat (the hotels had a lot of bus and tram stops at around 4 minutes and the Bern central station at 10 minutes). We were also provided with the Bernticket, with whom we had free access to public transport in Bern. Breakfast is buffet style with plenty of choice. Rooms are nice and comfy. One side note about the rooms is that the double bed was a bit uncomfortable since it was composed by two single beds placed togheter. The hotel provides you also with a variety of ”entertainment” rooms such as the playroom with a mini pool table and a table football. Unfortunately the room is pretty small and play pool is difficult. Also the pool table is inclined, making the plays inaccurate. Other than this the hotel provides also a small fitness room with nice if you want to have a bit of training (of course it's not a professional gym but its enough). In the fitness room there is also a small sauna and a shower. From the fitness room you have also access to the rooftop from which you have a beatufiul view on the city.

Nice Looking Hotel, Lacking Service I had high expectations for this hotel because of the name and the price and felt it didn't live up to either. The room was small but very nice room features and esthetics were great. The view was awesome, the bed was comfy and I loved the pillow menu. The room service was also really great. Good food, amount of time for delivery was great as well. The not-so-good: Our ”air system” in the room was not working the entire time and it was a constant fight with the hotel staff for them to even look at it. It was never addressed during our stay at all. When we brought it up to the lady at the front desk she told us we should open a window. I didn't pay $350 a night to be told to ”open a window” and I'm not a fan of sleeping with bugs that fly into the room. We did manage to get a fan for the room and that did help a little but the attitude was not appreciated. Also, we had a problem with housekeeping unplugging anything and EVERYTHING left to charge in our room while we were not there. One item was my electric toothbrush which was dead. They even when as far as removing our room key entirely from the wall. I found this very unacceptable. We are energy conscious but if I leave something to charge it's for a reason. Also on our checkout day housekeeping walked into our room at 8 am and saw my husband naked getting out of the shower. The location is okay, not super convenient, overall beautiful hotel but staff need some major training in how to service and communicate with guests.

HOTEL AMBASSADOR BERN An ideal mix of good location, excellent staff & facilities We chose Hotel Ambassador primarily because it offered free parking service as we were travelling on rent-a-car and didn't have much idea about parking houses in Bern But the hotel turned out to be much better than our expectations. POSITIVES (+) The location is brilliant especially if you're new to the city. Close proximity to the tramp stop and ideally located in a neat, clean neighborhood. (+) I got a message from the hotel one day in advance summarizing all details of the stay and the city. Special thanks to Dominika Motykova who sent this message which really helped me book my free tramp tickets and get ready for the hotel stay (+) The staff and service are very good. Smooth check-in and check-out experience (+) I got a two bedroom option as we were a family of 2 adults and 2 children. This was really awesome as kids were independent and loving their own room (+) Views from the room especially with the barn and cattle side is breathtaking. Highly recommended to go for this view instead of city / old town view (+) Abel at the bar was very friendly and gentle during service hours in the evening. He chit chatted about our country, stay and gave advice on the tourist attractions. NEGATIVES (-) The hotel is slightly outdated in terms of infrastructure with old styled keys for opening doors, slightly old furniture & upholstery. The walls and carpeting inside the hotel is 90s styled. (-) The most painful aspect I experienced was the bed which was of poor quality with the mattress & pillows being really off. I was sleepless on both nights that I stayed here. (-) The pool is not heated and has limited space for people with only 4-5 beds and chairs (-) Access from basement parking to the main hotel is through a ringer which new comers may not know. No clear signage or messaging is written anywhere on how to go inside from the basement. I had to literally drag all the luggage by myself to the lobby for elevator access Overall, based on service / location / neighborhood, the place is Highly Recommended Rating: 8 / 10

Si buscas un hotel silencioso, con desayuno gratuito pero colapsado para desayunar tranquilo, con agua gratis en máquina, sin escritorio en habitación, sin armario para dejar la ropa, simplemente lo dejas todo al descubierto en un colgador que tienes en la habitación, con puerta compartida entre wc y el plato de ducha, es decir si cierras la puerta del wc dejas abierta la zona de plato ducha y viceversa. Cada vez que bajas o subes por escaleras o por ascensor tienes que llevar contigo la llave del hotel en la mano. El hotel se encuentra a 20 minutos del centro caminando o 7 minutos en tranvía . Tienes el edificio donde se guardan los autobuses urbanos de la ciudad con lo que la orientación de la habitación a lo mejor te importa. Si lo que buscas es todo lo contrario vete a otro hotel. Nuestra agente de viajes nos comentó que el hotel no permite reservar habitaciones con dos camas. Cuando llegamos al hotel no quedaban habitaciones de dos camas a pesar de que nuestra estancia era de cinco noches. El recepcionista se equivoco y nos quería hacer pagar otra vez la reserva, nos enseñaba con una libreta y un bolígrafo lo que debíamos como si fuéramos tontos. El secador del pelo se recalienta y comentándolo dicen que lo miraran pero que es una medida de seguridad y no obtuvimos respuesta. Todos tenemos secador del pelo en casa y no se recalienta a los dos minutos de reloj. Al final por nuestros propios medios descubrimos que utilizándolo a velocidad de tortuga en velocidad uno funcionaba eso sí perdiendo tu tiempo. Por mis comentarios se puede intuir que no volveré a este hotel por el trato recibido y porque servicios como el desayuno no tenemos que pagarlo todos los huéspedes sino solo los que queremos disfrutar de un desayuno tranquilo y en paz. Lo mejor el agua fría, el aire acondicionado. La limpieza es muy mejorable. Encontramos una mancha indescriptible en el wc cuando entramos de los anteriores huéspedes y que tardaron dos días en limpiar.Adjunto fotos. Para moverte por Suiza descargar aplicación de tren SBB Mobile muy buena.

We have a great experience when we stay in this hotel, clean, comfortable and large room with beautiful view the city of Bern, also the friendly staff. Good location and easy to access. Need a little improvement about an iron, i think it's better if an iron is provided in each room. Because most of guest need it.

The hotel service was so good, the beautiful lady at the reception took us to the hotel to explain the room facilities in detail, especially reminded us that all drinks in the minibar can be drunk, and also prepared instant noodles & # 127836; ... Valet parking service is not too awesome. The location is also great, opposite the train station, shopping and eating are very convenient, you can walk to attractions. Bern is too beautiful ...