Hotels in Mattenhof-Weissenbuhl, Berne

HOTEL AMBASSADOR BERN An ideal mix of good location, excellent staff & facilities We chose Hotel Ambassador primarily because it offered free parking service as we were travelling on rent-a-car and didn't have much idea about parking houses in Bern But the hotel turned out to be much better than our expectations. POSITIVES (+) The location is brilliant especially if you're new to the city. Close proximity to the tramp stop and ideally located in a neat, clean neighborhood. (+) I got a message from the hotel one day in advance summarizing all details of the stay and the city. Special thanks to Dominika Motykova who sent this message which really helped me book my free tramp tickets and get ready for the hotel stay (+) The staff and service are very good. Smooth check-in and check-out experience (+) I got a two bedroom option as we were a family of 2 adults and 2 children. This was really awesome as kids were independent and loving their own room (+) Views from the room especially with the barn and cattle side is breathtaking. Highly recommended to go for this view instead of city / old town view (+) Abel at the bar was very friendly and gentle during service hours in the evening. He chit chatted about our country, stay and gave advice on the tourist attractions. NEGATIVES (-) The hotel is slightly outdated in terms of infrastructure with old styled keys for opening doors, slightly old furniture & upholstery. The walls and carpeting inside the hotel is 90s styled. (-) The most painful aspect I experienced was the bed which was of poor quality with the mattress & pillows being really off. I was sleepless on both nights that I stayed here. (-) The pool is not heated and has limited space for people with only 4-5 beds and chairs (-) Access from basement parking to the main hotel is through a ringer which new comers may not know. No clear signage or messaging is written anywhere on how to go inside from the basement. I had to literally drag all the luggage by myself to the lobby for elevator access Overall, based on service / location / neighborhood, the place is Highly Recommended Rating: 8 / 10

the hotel it is pretty close to the train station and the center of the city, good service and rooms, unfortunatly the restaurant was close while i was there. nice old style hotel. Didn't like a lot the fact that the windows of the room were somehow connected to a common space.

This hotel is a short bus ride from the main train station. The rooms are modern & ours was large. No one & no instructions on how to turn on the lights or operate the roll down shutters or anything else in the room. It was frustrating. There are large patio doors (no patio though) that open with electric roll down shutters. But our room faced busy train tracks & so leaving those doors open meant hearing VERY frequent train traffic late into the night & then starting again in the early morning. It wasn’t pleasant. Another thing to know about this hotel is the A/C is controlled & is central to the ENTIRE hotel and it’s not cool in the rooms🥵. There is NO adjusting it in your room or for your room 🥵. It is just what it is. We were advised to open our patio doors to get more air🤪. That would work if it’s cool outside AND there were not the train traffic! There is no ventilation fan in the bathroom and that just adds humidity to the room with no way to vent it. So this hotel is modern meets we don’t trust you. We would not stay here again & from now on even if the hotel says there is a/c we will have to ask the further question about who controls it & the temp.

Si buscas un hotel silencioso, con desayuno gratuito pero colapsado para desayunar tranquilo, con agua gratis en máquina, sin escritorio en habitación, sin armario para dejar la ropa, simplemente lo dejas todo al descubierto en un colgador que tienes en la habitación, con puerta compartida entre wc y el plato de ducha, es decir si cierras la puerta del wc dejas abierta la zona de plato ducha y viceversa. Cada vez que bajas o subes por escaleras o por ascensor tienes que llevar contigo la llave del hotel en la mano. El hotel se encuentra a 20 minutos del centro caminando o 7 minutos en tranvía . Tienes el edificio donde se guardan los autobuses urbanos de la ciudad con lo que la orientación de la habitación a lo mejor te importa. Si lo que buscas es todo lo contrario vete a otro hotel. Nuestra agente de viajes nos comentó que el hotel no permite reservar habitaciones con dos camas. Cuando llegamos al hotel no quedaban habitaciones de dos camas a pesar de que nuestra estancia era de cinco noches. El recepcionista se equivoco y nos quería hacer pagar otra vez la reserva, nos enseñaba con una libreta y un bolígrafo lo que debíamos como si fuéramos tontos. El secador del pelo se recalienta y comentándolo dicen que lo miraran pero que es una medida de seguridad y no obtuvimos respuesta. Todos tenemos secador del pelo en casa y no se recalienta a los dos minutos de reloj. Al final por nuestros propios medios descubrimos que utilizándolo a velocidad de tortuga en velocidad uno funcionaba eso sí perdiendo tu tiempo. Por mis comentarios se puede intuir que no volveré a este hotel por el trato recibido y porque servicios como el desayuno no tenemos que pagarlo todos los huéspedes sino solo los que queremos disfrutar de un desayuno tranquilo y en paz. Lo mejor el agua fría, el aire acondicionado. La limpieza es muy mejorable. Encontramos una mancha indescriptible en el wc cuando entramos de los anteriores huéspedes y que tardaron dos días en limpiar.Adjunto fotos. Para moverte por Suiza descargar aplicación de tren SBB Mobile muy buena.

Taking the hotel at face value and considering the price we paid (I think quite a good deal from hotels.com) we were really pleased with our stay. La Pergola isn’t in the middle of the city centre, but it’s quite close and well connected by public transport (which they give you a free pass for)! We parked our car there and got around on busses. The man at reception kindly didn’t charge us for parking as there was almost no demand for it that night. The service staff in general were really nice. The hallways and common spaces are a bit bleak, but functional - it’s clear they’ve saved money here. The sound isolation isn’t the best either. But the room itself is actually great! Big enough for suitcases and stuff to be strewn around because of a clever use fo space. Proper outdoor blinds for a good night’s sleep on the comfy king size bed. Body wash available, nothing fancy but does the job. Honestly, for what we expected, it surpassed, so we were happy with our stay. Is it the best hotel in the world, no. Do you get what you pay for in expensive but beautiful Bern, yes. Good for those on budget!

Absolutely horrible service. When checking in we discovered the booking agency made a mistake and booked two rooms in two different Sorell Hotels in Bern. Luckily this was not a poblem at first, and for 50 CHF rebooking fee we could rebook the other room of Sorell Hotel Arabel to a room at Sorell Hotel Andor. When we were checking out however we got a different member of staff who suddenly backed out of the 50 CHF fee deal and wanted us to pay for the new room in full. They basically expected us to pay for two full rooms instead of one, increasing the costs to hundreds of CHF. They were claiming the other Sorell hotel was ”independent” from this Sorell hotel (despite both being Sorell Hotels??). Only after a long time of discussion and explaining the staff went back to the original deal of 50 CHF rebooking costs. The room and breakfast are OK, The checkout staff however really put the sore in Sorell.

I was in Bern Youth Hostel for two nights and I have to say that it is a super address for a short stay in Bern. The booking and payment in advance was completely unproblematic. The staff was super friendly, took time to explain things and you could even pray nicely. The rooms are spacious, clean and great bonus: there is one box for everyone that you can close with the room card. Breakfast is inclusive and it is more than rich: coffee, musli, bread, cheese, fruit as much as you want. With the expensive prices in Bern, this is an absolute enjoyment to start in the day. You get the price including the Bern Card 2. Class with which you can use all public transportation (including the belt track). I have only two small things to defect: bathroom and toilet were built in the staircase and very narrow. And the mattresses were absolutely through. In addition to these small things, I can only recommend a visit because of the location. The hostel is located directly in the city centre and still is pleasant and quiet right next to the Aare.

Nice Looking Hotel, Lacking Service I had high expectations for this hotel because of the name and the price and felt it didn't live up to either. The room was small but very nice room features and esthetics were great. The view was awesome, the bed was comfy and I loved the pillow menu. The room service was also really great. Good food, amount of time for delivery was great as well. The not-so-good: Our ”air system” in the room was not working the entire time and it was a constant fight with the hotel staff for them to even look at it. It was never addressed during our stay at all. When we brought it up to the lady at the front desk she told us we should open a window. I didn't pay $350 a night to be told to ”open a window” and I'm not a fan of sleeping with bugs that fly into the room. We did manage to get a fan for the room and that did help a little but the attitude was not appreciated. Also, we had a problem with housekeeping unplugging anything and EVERYTHING left to charge in our room while we were not there. One item was my electric toothbrush which was dead. They even when as far as removing our room key entirely from the wall. I found this very unacceptable. We are energy conscious but if I leave something to charge it's for a reason. Also on our checkout day housekeeping walked into our room at 8 am and saw my husband naked getting out of the shower. The location is okay, not super convenient, overall beautiful hotel but staff need some major training in how to service and communicate with guests.

very nice location but we were given a room that was crazy to reach and we had a lot of luggage. Take the lift from the reception, get out on second floor go to the connected building, take the lift, go down, get out and take the stairs. Everything about the hotel was great minus this ”find your room adventure” with my four bags :)

The hotel service was so good, the beautiful lady at the reception took us to the hotel to explain the room facilities in detail, especially reminded us that all drinks in the minibar can be drunk, and also prepared instant noodles & # 127836; ... Valet parking service is not too awesome. The location is also great, opposite the train station, shopping and eating are very convenient, you can walk to attractions. Bern is too beautiful ...