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5 star

Grand Poet Hotel and Spa by Semarah
4.8/5121 Reviews

Grand Poet Hotel and Spa by Semarah

Riga City Center Riga|0.61km from Museum of Decorative Arts and Design
We had the Grand Suite for a bachelorette event on 13th of August, 2023, but the service was truly a disappointment. It all started when at arrival the room was not ready and they mixed up the time of arrival with the time I requested an ice bucket to be brought to the room. Further, I requested a plate to put some snack on but the receptionist confused it with antipasti and after not clarifying this in 2minutes said that this could not be cancelled. The personnel of the hotel is truly a disaster. not client oriented at all! when asked to fix this the guy starts coming at us not in any way in friendly matter that this was our request (when we clearly did not request it). After almost an hour of wait the room was cleaned. I requested a compensation for all this misunderstanding and the receptionist personally came to the Suite and offered a 10% discount for the whole dinner at their restaurant. When we finished the dinner and the bill arrived we were surprised of the fact that no discount was added, the waiter said that there was no information available to him of any discount and that the bill he issued could not be cancelled (at this point we felt that we are treated as complete *****s) however we tried to make an effort and help him solve this whole thing. He tried to offer us a bottle of Prosecco which we kindly refused and basically accepted some cocktails which we did not want. The cherry at the top of this whole stay was when we went out in the evening and asked to send someone to our room to clean the glass from the bathroom floor which was accidentally dropped and the receptionist offered us help in 9am next day…. A 5 star hotel they say… and there were personnel in the hotel… so with galas on the floor of Grand Suit we stayed the night :) When explaining the situation in the morning at the check out and how disappointed we were, the reception said that they understand us and this is unacceptable and they will clarify and call me to resolve this, as we could predict, no form of justification was offered at all…Well, two weeks later and no call whatsoever, should have expected this…

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Top rated hotels in Bernkastel-Kues

Searching for hotels near Bernkastel - Kues? Compare room rates and reviews to find your ideal stay.
Christiana's Wein & Art Hotel
4.2/512 Reviews
Wir verbrachten zwei Nächte in diesem, von den Eigentümern geführten Hotel und können es im allen Belangen empfehlen. Es liegt in einem Wohnquartier ca. 1,5 km vom Ortskern wo man von den Touristen und den Parkplatzsuchern (im Zentrum) nichts merkt. Genügend Gratisparkplätze, saubere Zimmer, tadelloses Frühstück. Die Chefin ist sehr zuvorkommend und hilfsbereit. Es hat uns hier sehr gut gefallen!
Hotel Römischer Kaiser
4.2/54 Reviews
Perfect location: directly at the beginning of the old town and only separated by the (highly driven) main road from the Moselle. Directly opposite is the bridge leading to the Kues district. In the immediate vicinity of restaurants and shops. Very friendly reception. We had a very spacious and beautiful standard room, which was simple but comfortable furnished. Problemless WiFi reception in our room. We did not notice much of the street noise mentioned in other reviews, but our room was not located to the main street. We had noise from a building site next to the hotel, but certainly not always. Breakfast is taken in the cafe right next to the hotel. The choice for breakfast is good. As a result of Corona you book a predetermined breakfast time when checking in, but you still have to expect some waiting time (not more than 3 people are allowed in the buffet area and the andrang is relatively large). The hotel offers parking cards for 5 euros, the car can be placed on one of the many parking places at the Mosel (in the immediate vicinity of the hotel).
Augustus Hotel Bernkastel - Comfortable Budget Hotel
3.3/515 Reviews
It was very nice to meet with a smiling face

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