ElleRo777
May 11, 2024
This was a two night stay for NIH; the hotel I have stayed in each trip since 2013. There were times in recent years that the room lacked good housekeeping even though all other services were great. The trip in February again proved lacking and after Parama showed me several other rooms that were not suitable, one was found suitable. Parama was very considerate and kind no matter how long it took to show and select room. It was late by time finally able to get to room. There was no hot water, unfortunately, even after running the water for an extremely long time that only became lightly warm. Other employees who were exceptional were Christian and Xavier. All had attitude of "aim to please". They did thank me for reporting the issues to all. Carla, the executive administrative assistant, added bonus points. One night was also comped. Even though I had been encouraged by representatives handling travel for my visit to stay at a different hotel prior to booking, I chose not to. This hotel is my first choice every time I have traveled to Bethesda. I will continue to do so if I have the ability to choose my accommodations. Thank you to the staff at Bethesda Marriott.