the Unbound Collection by Hyatt Hotels in Biarritz

This should not be rated as four star The Good: Excellent breakfast - but pricey. Location with beach within 5 minutes walk and plenty of bars and restaurants. The Bad: Understaffed - only one person ever visible. Online check-in does not work - they still request a card guarantee There is no bar or restaurant or room service - a must for a four star hotel The rooms are tiny - even the so called 'privilege' rooms can only just take a king size bed Unless you are on the higher floors there is no beach or sea view. If you have a rear room, you overlook a carpark. There are only 2 lifts and no accessible stairs (fire door access only) and one was not working when I was there. It is very expensive for what you get. My advice is to look else where, check that the room size and hotel facilities are what you are looking for. There much better value hotels out there, even in and around Biarritz.

The good: It is clean. The mattress is comfortable. The TV and WiFi work. The airport is very close. The bad: The hotel is showing its age. It is more of a motel than a hotel. There is no elevator. The outdoor walkways and spiral staircases are not well-lit. The rooms are very small. The pillows are bad. No bar soap is provided, but there are soap dispensers on the wall in the bathroom, by the sink and in the bathtub. There are no washcloths, however. How does one use liquid soap with no washcloth? The ugly: The toilet. Probably not a big issue if you are alone in the room, but if there is a second person, be aware that the toilet tank requires a minimum of ten minutes to refill between flushes. When asked about it, the employees at the reception desk acknowledged this was an issue in all rooms. We would definitely look for a different option next time we have to fly out of Biarritz.

This is a 4 star hotel and quite expensive and as such we found that the standard of the accommodation did not live up to expectations. The room was large but a bit old fashioned in style and there was an over bath shower which isn't to be expected in this grade of hotel these days. The worst feature, however was the horrible, musty smell that remained in the room the whole time we were there. It was really quite unpleasant and it was impossible to identify where it was coming from. Carpets in the corridors were marked in places despite attempts having been made to clean them and the stairs which we took on one occasion instead of the lifts were very neglected. Wooden effect floors throughout would be much more practical. In general everywhere was just tired and in need of updating. The staff, on the other hand, were delightful, very friendly, helpful and efficient and the hotel is in an excellent position for the town centre and one of the beaches.

I rate the Sofitel a 3 but it’s really only a 2 if I was to only judge the hotel. The location and the pool were the absolute highlight’s and for this we give a 5! Biarritz has a stunning coastline but please spend your money elsewhere! This hotel pretends to be a 5 star hotel with wellness spa. Thank goodness I had not planned my trip around the spa itself. I think if this was in Australia, it would be shut down. When you take the lift to the spa , you arrive into a waste land! Depending on which way you arrive, it is a rabbit warren of empty corridors, closed doors with French signage! I couldn’t even find the toilet. After paying $700 AUD for 3 treatments, you would expect a warm welcome, and someone assisting you to your next treatment. No not here, you are on your own (naked in a robe) trying to ask for directions to the next room however nobody speaks English. My treatment was booked with a Physiotherapist however I think she was barely qualified for a massage! Highlights from my family were the soft robes and spacious rooms, big beds with cozy mattresses toppers and soft linen. Great valet and reception but that’s it for service. Pool is saltwater and perfectly cool! We could not find the indoor pool

This hotel stands proud near the lighthouse in beautiful Biarritz. We expected great things , not put off at all by the position of the hotel as we are fit and well and enjoyed the walk into town and back . We did not like our first room which was very small . To be honest I think if I was critical the hotel could do much better on their website explaining the room set up . We like a king bed which we got , but there was not enough storage space and no walking around space at all . Reception dealt with our request well and my husband checked the room an ocean suite which was lovely but after we got unpacked I realised the room was huge but the bed was a normal double . My hubby at this point refused to move again so we put up with it for the 4 days . We did pay for the upgrade . I like a hotel that explains what you get . Eg cosy room Etc which was what our first room certainly was . On to better things . The staff first and foremost were fabulous very cheery and helpful . The pool was gorgeous and we enjoyed a few hours every afternoon sitting out . Breakfast was good but not great . Would have loved a fresh cooking station for omelettes fresh eggs .. no variety the exact same every day and where were the glorious French baguettes and croissants. None in sight except tiny croissants that to be honest were not that great . We had one dinner In Frenchie restaurant which was absolutely fabulous best of stay . Finally to end the hotel is good overall but I thought it lacked a bit of atmosphere. It was quiet, piano player one night but not enough for us to stay in more than the one night . It’s a shame . Biarritz is amazing just can’t quite decide if I would stay in the Regina again.

Good location. Really poor check in experience - told room would be ready at 2pm but were sent away rather brusquely at 2pm with a “we will call you when it is ready”. That call was never made and we were left in reception waiting for over an hour without any acknowledgment. The room itself was fine save for an impossible to understand a/c set up and paper cups rather than glasses in the bathroom and with the coffee stuff - that feels a bit cheap for a hotel such as this. Charging €5 to hire a beach towel also felt a tad harsh. At our next hotel, they were more than happy to hand them out free of charge. We won’t be returning.

Excellent friendly service, with a great location close to the town and beach. Great air-conditioning for those hot summer nights and a cute outside deck for their home made breakfast. Thoroughly recommend this hotel for a visit to this great city.

A stay at Hotel Le Café de Paris places you in the heart of Biarritz, within a 15-minute walk of Cote des Basques and Bellevue Conference and Exhibition Center. This beach hotel is 0.1 mi (0.1 km) from Bay of Biscay and 0.1 mi (0.2 km) from Arty Art Deco.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.Grab a bite to eat at the Café Basque, a restaurant where you can take in the ocean view, or stay in and take advantage of room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.Make yourself at home in one of the 19 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.

The staffs are very helpful and friendly as well as the amenities such as spa and massage treatment. They also provided delicious Basque Foods for choices. The location is absolutely nearby the Beach that taking about few mins walking apart. I would highly recommend to people who are planning in Biarritz