Hotel Ercilla de Bilbao, Autograph Collection Reviews

Bad hotel, did not get the room that was advertised. It was half the size. I know this because we knew someone who had the same room style booked and their room was bigger. Trip.com weren’t aware of this. Didn’t know they had the wrong photos up for the room. We basically stayed in a room the size of the bed with no room to move around.. Put in a complaint only got $100 back. Via trip.com This will be the main reason I never book through trip.com again

good location with friendly service

lovely experience at the Autograph, staff was really friendly and the location was perfect - you could walk to many places. there are food available in the late night in the vicinity as well. the rooftop bar has a great view for an afternoon cerveza! room was comfortable and had sufficient space for 2 person.

Looks very classy, but is let down by service and finish. Parking was requested during the booking, but on arrival was told that it was full and would have to go elsewhere. Multiple faults with the room (A/C, TV, safe), which should have been checked. Overall, there are better hotels to stay in Bilbao if a similar price point.

Good one

The location is great. It is in the core of Bilbao New Town. There is a parking lot just one or two streets away. It is very convenient. The overall decoration of the hotel is simple, warm and classy. It has been renovated in recent years. However, the overall facilities of the building are old. , it is still inevitable that you can smell something similar to kerosene in the bathroom, it should be the hot water system. The restaurant downstairs is very delicious, stylish and slightly less cost-effective. The rooftop view is beautiful and the bartending is great.

The hotel has been renovated, I like the new design very much, it is comfortable, and the waiters are also enthusiastic~

The room is well-equipped and clean

酒店管理很糟糕，不推薦入住。被子上有血。廁所的洗手液瓶子裏灌的是身體乳，拿給前台以後沒人來換洗手液，又再次找前台要洗手液等了半小時。廁所下水系統有異味，前台換房以後新房間沒有“請勿打擾”的掛牌，早上十點多服務員兩次刷房卡推門進入。

盲選酒店，還不錯 服務：有禮貌，感覺到温暖 停車：沒有自己的停車場，可以在酒店卸下行李後停到附近的公共停車場，停到第二天大概20多歐、看起來應該也是當地酒店普遍的狀況；

地理位置很方便，走到Moyua廣場就幾分鐘，附近餐廳超市都有，旅行生活都比較便利，服務態度也不錯，整體比較滿意