Occidental Bilbao Reviews

I thought the sauna was included in our stay that’s why I booked the hotel. When I’ve mentioned it to the staff about not having an additional cost to it when you book online, they told me is part of the spa . This is very confusing as if it was part of the spa why mentioning it and not including it in the spa section . Spa and sauna are not the same and if it’s a cost to it , that should be mentioned. Anything else was amazing . Also they don’t have a separate cost to the sauna only ! I just wanted to use the gym and the sauna , no spa though! There was no possibility to book the sauna without the spa. It’s like 20 euros per acces not per day which I thought it’s a rip off especially when you are already booked with the hotel and you’ve paid for your room! Again staff showed no flexibility , it was either pay for something you won’t use or you don’t get it! Ended up not booking it because I did not want to use the spa , and I thought it was a lot of money (20 euros) to pay for 15 min use of sauna only.

Well located, easy access parking amtough a bit expensive (20€/ night). Friendly staff. Beds are a bit hard and the pillows a bit flat but the rest of the room was good.

The hotel is large, the rooms are clean. Establishing Wi-Fi has some difficulty. But the balance is adequate and sufficient, getting a good grade in the quality/price ratio.

We asked about the pool and spa service to rest for a while that is offered and they only act as intermediaries and there is only the option of taking the pack with the gym for 20 euros

In Trip it is specified that the hotel has a free gym when it is paid. It would have to be corrected. On the other hand, the facilities are very good and the attention of the staff is wonderful at all times.

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Good service, very friendly receptionists, breakfast and garage a bit expensive, I'll be back

酒店滿意，周邊是生活區，吃飯方便，酒店餐廳也不錯 出差好選擇

I was extremely impressed with Occidental Bilbao and would highly recommend this particular property. Very good standard of cleanliness, location was great for walking into Bilbao centre (old and new), facilities in room and throughout the property were splendid, including a gym/spa, swimming pool/s, coffee and tea making, free wifi, small fridge, safe, large shower, tv, AC and comfortable beds with lovely linen

Great hotel. Very friendly helpful staff. Big beds with comfy pillows. Pool but was VERY COLD water.🤣 Handy bus stop into centre.

see below Much potential but falling short of the publicised 4* rating because of small but very irritating items which I can only assume are an attempt at cost saving. This is a misplaced policy because they will probably prevent us from choosing this hotel on our next stay in Bilbao

We enjoyed staying here although it was a bit further from the city centre than we had realised. We enjoyed the outdoor pool (can’t use indoor pool with kids). The rooms are clean if a little small. The bar and lobby area are really nice and the restaurant is good. I wish the catering had been better for gluten free.

As a family of three we found there is not enough space in a Triple room if staying for more than one or two nights. There is very limited storage space for clothes so we lived out of our suitcases for a week. The bathroom however had a lot of space so I was surprised that there was no bidet. Otherwise we found the rest of the hotel experience extremely good.

great stay, beautiful hotel, good location to go to the centre (Metro at 2 minutes), large pool, good breakfast and very nice and helpfull staff !!!!