To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.2
Cleanliness4.3
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All reviews(61)
Positive reviews(57)
Reviews with photos/video(8)
Great location(9)
Delicious breakfast(6)
Awesome stay(5)
Negative reviews(4)
Guest User
Double Or Twin Double Or Twin Standard
Stayed in Oct 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Location is on the Center excellent with a view on the main square , next to all shops , 10 min from the museum, very nice quiet rooms . Excellent breakfast . Garage for 36 euros per day
Diet
Standard Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 9, 2024
Excellent Hotel with fair prices
Guest User
Standard Room Non smoking
Stayed in Feb 2023
Couples
1 review
5.0/5
Outstanding
Posted on Mar 13, 2023
We had a very comfortable stay in Hotel Carlton. It’s my third time to stay there. The location is fantastic. The whole experience is special. The rooms are very spacious and the bed extremely comfortable. Tea & coffee making facilities in the room are very much appreciated. The little bar is nice for a nightcap after a night out. I’ll certainly stay again
Guest User
Standard Room
Stayed in Mar 2024
Couples
5 review
3.7/5
Posted on Apr 23, 2024
Breakfast is good
Guest User
Standard Room
Stayed in May 2022
Business travelers
1 review
3.2/5
Posted on Jun 26, 2022
Great location. Beautiful traditional amenities. Service ok.
Hawei
Standard Room
Stayed in Dec 2021
Couples
71 review
4.0/5
Very Good
Posted on Jan 31, 2022
Nice location
juan
Superior Room 1 Double bed
Stayed in Nov 2024
Couples
4 review
4.5/5
Great
Posted on Dec 29, 2024
Hotel located in the center of Bilbao, spacious rooms and good breakfast, has a taxi rank next door
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Anonymous User
Single Room-Non-Smoking
Stayed in Apr 2024
Solo travelers
60 review
4.2/5
Very Good
Posted on May 8, 2024
Although it is a single room, the area is not small.
The hotel has a first-class location, right next to the airport bus station, on the small square, and convenient to go everywhere. You can walk to the old town and the museum river.
However, although this hotel is a five-star hotel, it does not have a swimming pool. The breakfast is expensive at 26 euros and is relatively simple (by five-star standards).
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Guest User
TWIN Twin Standard
Stayed in Sep 2024
Family
4 review
2.7/5
Posted on Nov 10, 2024
The noise of the machinery in the room facing the inner patio is very loud, and the soundproofing of the windows is average. The two old boys at the door are definitely five-star style, and they look indifferent, while the young one is quite enthusiastic. If I come to Bilbao again, I will definitely not stay here.
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Guest User
TWIN Twin Standard
Stayed in Sep 2024
Family
4 review
3.0/5
Posted on Oct 30, 2024
An old five-star hotel. The old boy at the door has a five-star attitude, and the young one is quite enthusiastic. The rooms facing the inner patio are very noisy. Many equipments are in the inner patio. The higher you go, the louder the sound. The soundproofing of the windows is not very good. The location is in Plaza de Mayo, which is convenient for travel. The breakfast is good.
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Lidaxia
TWIN Twin Standard
Stayed in Sep 2024
Business travelers
36 review
5.0/5
Outstanding
Posted on Oct 16, 2024
A well-established 5-star hotel that completely exceeded my expectations. The service and breakfast were excellent.
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Guest User
Standard Room
Stayed in Nov 2023
Family
44 review
4.7/5
Amazing
Posted on Dec 7, 2023
It looks like a historic hotel with a very good location, right in the city center and has its own paid parking lot. The reception staff are very friendly and enthusiastic, and the service is in place. The room is large, clean and sanitary, but the facilities are a bit outdated. The hotel's buffet breakfast is very rich, but there is a lack of vegetables. I mentioned it to the service staff, and they brought a plate 👍. It was a pleasant stay.
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Guest User
Superior Room 1 Double bed
Stayed in Jul 2024
Couples
13 review
4.2/5
Very Good
Posted on Nov 5, 2024
Well located. Historical building. Weak room service menu.
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Guest User
Standard Room
Stayed in Apr 2023
Couples
3 review
5.0/5
Outstanding
Posted on May 31, 2023
Spectacular treatment, professionals, its category meets the expected conditions.