Bilbao Apartamentos Atxuri

Worst hotel ever, can not recommend! They lie and steal forgotten things, then the things “all of a sudden turn up” when you let them now that the lying part will be included in the review. Then they don’t want go send the things to another country than Spain! We said we would pay, of course, but nope. The hotels reception is closed 100% of the hours it was supposed to be open, the hotel seriously needs an update and the Street outside is very loud. Can not renommend this hotel after this experience.

Very overpriced and disappointing. We were here for a conference and the price shot up by 9 times the usual daily rate during our 6 night stay and was not value for money. The apartment needs upgrading and is very dated and dingy with only very basic furnishings and supplies. We only had one tiny lamp for our 2 bedroom apartment. There wasn’t enough toilet paper or any basic little supplies like tea/coffee, which is not acceptable when charging €580 per night. The shower is dated and the shower doors do not function efficiently. The washing machine broke and leaked twice which fortunately we were resident at the time and able to contact maintenance otherwise the apartment would flood. The reception desk was non existent and rarely found in the office even though it’s supposed to be manned all day. We repeatedly asked for several days for another key because we only received one in the lock box at the front door when we arrived and we needed two keys for our family as we are on different work schedules and it took 4 days for another key to be given to us. We met many other guests who were at the same conference and they all complained about the over pricing and the low value for money and lack of basic amenities. Kitchen and bathroom need an overhaul, apartment requires completely repainted, and furnishings replaced. Convenient location a few minutes walk from the old town. Building and apartment was clean. Housekeeping and maintenance team very helpful, professional and pleasant.

We stayed in room 301 in July 2022 during the BBK Live festival. The matress of the bed was bad, curved towards the middle. We slept bad for 1 night and then asked for the matress to be replaced. The shower-cabin didn't close and the water in the shower didn't drain away. As the cabin was not properly sealed, the water went over and spilled onto the bathroom floor and into the living room. We mentioned this and they said they knew about the problem. Nobody came to fix it. Rather meager service for 140E/night.

Initial interaction with reception staff not ideal. I chose the apartment because they say on their advertisement that they have parking. When we arrived they informed me they have no places available and for the 4 nights we stayed there was no parking available. This meant I spent hours every day of my holiday driving around the area trying hopelessly to find parking, usually ending up parked 20 minutes walk away from the apartment and in an area which really doesn’t look safe. Furthermore we asked in our booking for a cot for our baby which was not provided. The apartment was shabby and poorly kept with pieces of floor peeling and countless stains on the walls including mould. The the shower was abysmal, running hot and cold when I was trying to bath my baby and the shower head was disgusting. Will never come here again and I advise the sand to everyone else.