Charles Hope Birmingham Westside

We booked 2 apartments for 2 nights and they were relatively modern, spacious and well-equipped. Instructions made it clear there would be no hotel staff onsite but it still took 15 minutes of waiting for the property concierge to hand us the keys as he was busy with an ongoing event. Parking was not assigned although I had indicated 2 lots required when booking on trip.com, but this was eventually resolved after calling the hotel and paying online. One apartment had only 3 dining chairs for 4 guests, and the TV remote was not working. A comfortable stay overall but the standard of service prevents me from rating it 5/5

I stayed at this apartment recently, and while it had a beautiful interior and a fantastic location, I did run into some cleanliness issues. The microwave had old moldy food in it, and the washing sponges had hair on them. Additionally, I couldn’t find any basic supplies like salt, pepper, or even water. They did send a cleaner after me saying there was no point as I was leaving the next more also . But still sent her anyways I walked out to her in my apartment , I assume she didn’t think I was in but yeah . There’s also no way to lock the front door from the inside so that you feel safer , which I do think is a bit scary at night time but no one can’t come in without a key fob just would have been nice for a bit of clarity . Communication was a bit slow, and there was some confusion about having guests; I only found out after paying an deposit andasking that guests weren’t allowed. Overall, I think if they addressed the cleanliness and clarified guest policies up front, it could be a really great stay.

The rooms are spacious and clean, very comfortable and pleasant stay. There is Morrison nearby within 3 minute walk. Train station is just 6-7 minutes away.

The apartment is so clean and I left it clean as well go and experience the apartment for your self ❤️ I will not like to spoil others business

Luxury apartment in a nice and quiet area but close to the city centre and shops. The only advice is to try and get some wooden utensils, salt, oil and spices for those who want to cook something small