Travelodge Birmingham Sheldon Reviews

We booked the Travelodge in Sheldon, Birmingham as we were visiting the NEC the following day. The building was a rather run down I guess 1960s type block. We had a twin room on the ground floor but a long way from reception. The room was ok for the price, very basic but clean as was the bathroom, and the beds were comfortable. The problems started the following morning. To get from our room to reception we had to pass through a fire door. The key fob was not working, and neither was the alternative physical key. We had to go out of the side door of the hotel, walk right round the outside of the building and round to the back, to get to reception. My friend has difficulty walking and found this very difficult and distressing. We had ordered the takeaway breakfast box in advance, at a cost of £11pp. When we went to collect it, it was awful, just a dry wrapped pastry, an oat bar, carton of juice and another pot of cornflakes. All really inedible and disgraceful considering they cost £11. The hotel receptionist said we could take them across to the Toby restaurant and eat them there if we bought coffee, but that turned out to be untrue. So we ended up having a proper cooked breakfast in the Toby next door at a price that was cheaper than the Travelodge box! Afterwards I took the boxes back to the hotel and voiced our complaint. The receptionist was sympathetic, but couldn't give us a refund on the spot. I felt the breakfast box was a complete con and very disappointing indeed.