To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(67)
Positive reviews(62)
Reviews with photos/video(15)
Great service(13)
Clean and tidy(12)
Awesome stay(12)
Great location(11)
Awesome rooms(9)
Convenient location(8)
Negative reviews(5)
NH1
Club Access King Room
Stayed in Aug 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Aug 13, 2024
Great stay and use of the lounge , great night sleep , mattress was conformable, breakfast was good and the staff
Cynthia
King Room
Stayed in Feb 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Mar 7, 2024
The room is very clean and tidy
Room service is excellent.
The most impressive facility is the swimming pool
6/8
Anonymous User
High Floor King Room with Canal View
Stayed in Oct 2024
Other
87 review
4.0/5
Very Good
Posted on Nov 5, 2024
Lovely hotel as always and I would say it’s a great place to stay for sure
CathyChanFY
Twin Room
Stayed in Jul 2024
Booked for others
12 review
4.7/5
Amazing
Posted on Jul 21, 2024
Everything is nice with loads of services. One minor thing is that the bathroom is the old kind of separate taps but that doesn’t bother a lot.
Guest User
High Floor King Room
Stayed in Nov 2023
Couples
1 review
3.5/5
Posted on Nov 27, 2023
The water did not drain. Called maintenance they arrived so close to our check out time and said they will be back but no one came back.
So i could only use the shower/tub once.
Guest User
King Room
Stayed in Jul 2024
Travel with friends
48 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Good location and view. Nice staffs and facilities. Will go again.
House of Fun
King Room
Stayed in Jul 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 17, 2023
This hotel is by far one of the most outstanding hotels in Birmingham city. The state of the art spa and gym most definitely contribute towards this factor; especially because of the intricate modern take to the architecture and interior design of the property itself.
The service that I revived was top tier, the employees were always very polite and helpful you can truly see they are dedicated to providing memorable experiences to their guests. The hotel itself is beautifully kept with cleaner spotted 24/7 across the premises. !DEFINITELY RECOMMEND STAYING HERE!
Hemal Samgi
King Room
Stayed in Dec 2023
Couples
5 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Best hotel I have stayed in specially the cold pool and the spa facilities.
osama
King Room
Stayed in Aug 2023
Solo travelers
19 review
5.0/5
Outstanding
Posted on Sep 3, 2023
The hotel is amazing
We have encountered a payment issue with their hotel supplier ( hotel beds ) however Trip staff helped to solve the matter promptly .
Guest User
King Room
Stayed in Mar 2024
Couples
11 review
3.5/5
Posted on Mar 31, 2024
The noise proof in this hotel is not good
Guest User
King Room
Stayed in Aug 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 14, 2023
Great stay clean prefect nice staff too. Location is very good also. Will book again
Guest User
King Room
Stayed in Aug 2023
Couples
2 review
5.0/5
Outstanding
Posted on Aug 6, 2023
Excellent hotel, pool is lovely area. Rooms are very clean and spacious
Guest User
Twin Room
Stayed in Jan 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 12, 2024
Great hotel and location
Guest User
King Room
Stayed in Oct 2022
Couples
1 review
5.0/5
Outstanding
Posted on Oct 20, 2022
D hotel was very nice
Guest User
Twin Room
Stayed in Aug 2022
Family
1 review
3.7/5
Posted on Aug 20, 2022
Lovely stay, new staff at the desk very friendly. Enjoyed my stay just Shame that families cannot enter pool area with small children to just sit and watch older kids swim .