AC Hotel Birmingham Reviews
AC Hotel Birmingham
The Mailbox, 160 Wharfside St, Birmingham, United KingdomView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
AC Hotel Birmingham Guest Reviews
4/5
Very Good
62 review
Verified reviewsLocation4.1
Amenities3.8
Service4.0
Cleanliness4.1
Filter by:
Sort by:
All reviews(62)
Positive reviews(56)
Reviews with photos/video(11)
Awesome stay(15)
Great location(15)
Clean and tidy(11)
Awesome rooms(10)
Great service(6)
Many dining options(5)
Negative reviews(6)
挚筱
Deluxe Twin Room
Stayed in mars 2024
Friends
9 review
Great
Posted on 26 mars 2024
60 pounds would be a fair price for this hotle，but it will not be recommended at anytime price more than 75 pounds
Response from Property: Dear 挚筱, Thank you for sharing your feedback with us. We appreciate your honesty regarding our pricing.We strive to provide value for money, and we're sorry to hear that you felt our rates did not meet your expectations. Your comments are important to us, and we will consider them as we continue to review our pricing structure to ensure we offer the best possible experience for our guests.We hope to have the opportunity to welcome you back and provide you with a stay that meets your expectations.Kind Regards, Front Office Receptionist, Priya
Chenlei Zhao
Superior King Room with Canal View
Stayed in mai 2024
Friends
1 review
Posted on 27 mai 2024
My recent stay at this Marriott-branded hotel was quite disappointing. While the room was clean, it was extremely noisy. We approached the front desk at night regarding the disturbance, but were only told that they would look into the source of the noise and could not offer a room change. It's unclear whether there were actually no available rooms or if they were just trying to placate us.
The second major issue occurred on Sunday morning around 7 AM when we were abruptly awakened by the sound of a power drill. I find it very hard to understand why such work would commence so early on a Sunday morning. When we mentioned this to the front desk upon checkout, they merely offered us a cup of coffee as compensation, which felt quite dismissive and unprofessional. We declined the coffee, as such an offer hardly compensates for the inconvenience we experienced.
They also mentioned a complimentary room upgrade for a future stay, but who would dare to come back after such an experience? Moreover, we had originally booked a water view room, which was not a standard room.
This was my first experience with a Marriott-branded hotel, and it was very disappointing.
Response from Property: Dear Chenlei Zhao, Thank you for choosing to stay at the AC Hotel Birmingham and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent mechanical noise from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Birmingham. With kindest regardsThibault Rocamora Front office Manager
WILON
Deluxe King Room with City View
Stayed in mai 2024
Couples
25 review
Very Good
Posted on 23 mai 2024
This AC Hotel Birmingham is situated in a good, convenient location in city centre. Numerous restaurants and cafes nearby.
Staff was very polite and helpful.
Room is clean, comfy and reasonably sized, but the mattress is a little bit too soft for me personally.
Highly recommended for traveller !!!
Response from Property: Dear Wilon, Thank you for your wonderful review. We're delighted to hear that you enjoyed our convenient city center location, found our staff polite and helpful, and appreciated the cleanliness and comfort of your room.We understand that mattress comfort can be a personal preference, and we're sorry to hear that it was a bit too soft for you. Your feedback is valuable to us, and we will take it into consideration for future improvements.Thank you for recommending our hotel to fellow travelers. We look forward to welcoming you back on your next visit to Birmingham.Best regards,PriyaFront Office Receptionist
Guest User
Deluxe King Room with City View
Stayed in déc. 2023
Business travelers
16 review
Posted on 2 déc. 2023
Overall satisfactory. Communal areas are pleasant however rooms are very basic
Guest User
Deluxe King Room with City View
Stayed in juin 2024
Friends
5 review
Amazing
Posted on 17 juin 2024
Good hotel with excellent location
Response from Property: On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with each and every department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
Thai
Superior Queen Room with Canal View(SofaBed)
Stayed in juin 2022
Business travelers
1 review
Outstanding
Posted on 30 juin 2022
Really nice hotel all around, from the location to the service provided
Kaifeng Wang
Deluxe King Room with City View
Stayed in avr. 2024
Couples
1 review
Very Good
Posted on 8 mai 2024
good location
Response from Property: Dear Kaifeng, Thank you for your review. We're glad to hear that you appreciated our convenient location.We hope to welcome you back soon and provide an even better experience during your next stay.Kind Regards, Priya SinghFront Office Receptionist
KI MiU
Deluxe King Room with City View
Stayed in juill. 2024
Family
1 review
Outstanding
Posted on 8 juill. 2024
Very good
Michael travel buddy
Deluxe King Room with City View
Stayed in déc. 2022
Friends
4 review
Outstanding
Posted on 5 déc. 2022
Breakfast was great , but the room doesn't have bath
Shaz
Deluxe King Room with City View
Stayed in mai 2022
Couples
2 review
Great
Posted on 5 juin 2022
Great location- right in the heart of city center as well as next to the mailbox with lots of restaurants nearby. Staff are very friendly and the bar serves late too.
Guest User
Deluxe King Room with City View
Stayed in avr. 2022
Couples
11 review
Very Good
Posted on 12 avr. 2022
The bed is very comfortable and room is clean. The location is good and there is a tesco express nearby.
Guest User
Deluxe King Room with City View
Stayed in mars 2022
Solo travelers
13 review
Outstanding
Posted on 27 mars 2022
Great location and very modern and clean - would recommend if wanting to be near mailbox and brindley place
plslily
Deluxe King Room with City View
Stayed in sept. 2021
Friends
64 review
Great
Posted on 2 sept. 2021
Quite good Quite good Quite good Quite good
Guest User
Superior Queen Room with Canal View(SofaBed)
Stayed in mai 2024
Friends
3 review
Amazing
Posted on 25 mai 2024
The hotel is conveniently located, close to the station, but you have to go through the entire shopping mall and reach the third floor platform to find the hotel entrance. The breakfast is rich and delicious 👍
Original TextTranslated by Google
Response from Property: On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Thibault Rocamora Front Office Manager
PatatoK
Superior King Room with Canal View
Stayed in mai 2024
Couples
6 review
Very Good
Posted on 11 juin 2024
Next to the MAIL BOX, it seems to be a converted serviced apartment. The room facilities are relatively new, but the windows cannot be opened, and it will be stuffy without air conditioning. There is a convenience store and a cafe downstairs of the hotel. There is a street of restaurants and bars nearby. It will be lively on weekend nights, but it is quite noisy. There are no other advantages. The geographical location is not very advantageous. It is on a small road. It takes 15-20 minutes to walk to New Street Railway Station. It is difficult to walk and requires navigation. It is recommended to take a taxi with luggage, which is about 10 pounds. I recommend hotels near New Street Station. Eating, shopping and transportation are more convenient
Original TextTranslated by Google
Response from Property: On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with each and every department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.