The Saltley Inn

5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.

I would love to recommend, friendly and helpful staff, the price is fare

My check-in experience at this hotel was significantly below acceptable standards due to the conduct of two members of staff. Although one male employee was professional, courteous and ultimately helpful, the behaviour of the other staff involved created a deeply uncomfortable and discriminatory atmosphere. My partner placed her hood up because she felt uncomfortable in the lobby. She was not disturbing anyone. Nevertheless, a staff member instructed her to remove it without any legitimate explanation. Shortly afterwards, another female employee approached us abruptly and demanded my partner’s ID. When I asked for the rationale, she stated, verbatim, “I believe she's underage”, delivered with a noticeably hostile and dismissive attitude. This comment was baseless, inappropriate and demeaning. A different male staff member later intervened and clarified that ID was supposedly required “due to fire regulations”. His manner was professional, and he managed the situation respectfully. However, the fact remains that his explanation directly contradicted the initial justification provided by the female employee. These conflicting narratives severely undermined the credibility of the request and reinforced the perception that we were being singled out. Although we complied once a legitimate requirement was finally explained, the earlier conduct was unacceptable. The attitude, inconsistency and targeting we experienced left us feeling judged and unwelcome. As a mixed-race couple, the disparity in treatment compared with other guests present was highly visible and concerning. While the male employee handled matters appropriately, management needs to urgently address staff training around communication standards, professionalism, and ensuring that all guests are treated consistently and without discriminatory behaviour. Based on this experience, I cannot recommend this hotel.

Great value. Lovely clean room. £22 from Birmingham Airport. Friendly host and staff. Would recommend.

Can’t cancel my booking

This so-called Inn is hands down the most disgusting place I’ve ever encountered in my life. It doesn’t even deserve to be called a hotel—calling it a **dumpster** would be a compliment. I couldn’t even check-in because the **front desk staff are literally never there**! That’s right, there was **no one working** at all, it’s like the place was abandoned. I waited for over an hour, only to be assaulted by the revolting stench of **urine** wafting from the entrance. Just breathing the air felt like a punishment. To make matters worse, the surrounding area is full of shady characters that make you feel like you’re seconds away from being mugged. There is **zero security**, and the place feels **incredibly unsafe**. And forget about asking for a refund—**they flat-out refuse**. Their policies seem designed to rip people off. This place is a **disaster**, filthy, unsupervised, and absolutely dangerous. If you’re even remotely considering staying here, unless you want the experience of your worst nightmare, **run far, far away** from this hellhole!

We were two Women staying at The Saltley Inn. We stayed in a twin room. We were there to attend all 4-days of Crufts. The Saltley Inn is very close to a train station (around a 15-min walk) and then it's just 2 stops to Birmingham International. Perfect for us attending our event. Parking wise, we did have to drive down a few streets until we found somewhere, but once we found a spot we did feel it safe enough to leave while we were there. Pauline was so lovely and straight away made us both feel very welcome. She could not do more to help make our stay comfortable. She was very friendly and even went out of her way to lend us a kettle (which of course she does so on the good faith people give it back at the end). We had a few drinks at the bar which was very reasonably priced and had some music playing which was nice. We didn't eat at The Saltley Inn due to our busy schedule, but they do have some great offers on for meals on an evening and breakfast time if you're needing to fuel up before you leave. The room was a bit on the small side but we weren't too bothered about that, as all we needed was a bed. The power pressure on the shower was perfect. We did have a bit of noise through the night as we were on the street side of the hotel but that is to be expected and not like the staff can control that part of the stay. The Saltley Inn is 1 train stop away from Birmingham Centre and 2 train stops away from Birmingham International, so the location was great for what we needed. It is a bargain for what we paid and I would definitely stay here again. If you're attending an event at the NEC or the BP Pulse Live arena, and are on a budget, then consider staying here.

The rooms were decent sized, lovely inn with friendly staff I would recommend people going if they’re staying for a few days. The only thing is the cleanliness the bathroom had some hair it looked like and also the door handles were falling off on the doors. But overall a good stay and slept well.

Accommodation was absolutely horrible. I paid for double room and they provide me tiny twin room with broken mirror on the wall. Looked more like prison cell than hotel room. When I ask to get double room which I paid for lady at the bar told me she didn't allocate the rooms and don't have any other available. It was impossible to park a car nearby and I have to park 10 minutes away from hotel. Nothing was right in there. I left this place and booked other accommodation as I didn't want to stay in this horrible conditions. Would recommend to avoid this place.