Hotels near Museum of the Jewellery Quarter in Birmingham

Where do I begin. The hotel itself is in a nice part of town surrounded by the Aston Uni. Hotel/Conference center shares its space with the Uni Law building, but in itself it’s actually quiet. The issues begin with the room itself. It’s a spacious, but there is no air conditioning… which is not great if you’re baking in this freak heatwave. The windows don’t open too far, and can’t be opened more than 2 inches “due to health and safety”. The cleanliness of the room was practically nonexistent, down to housekeeping flipping the sheets to hide a stain, shower gel marks on the shower from the previous guest wasn’t cleaned, a chocolate stain on a towel in the bathroom and lastly a crusty tissue covered with something I’d rather not touch, that was next to the spare pillows on the storage unit and the fact that our used spoons/cups in the room weren’t replaced with clean ones when housekeeping reset our room while we were out for the day. Dust in the room was also a serious problem, but again this could be due to the lack of good ventilation. These are a few issues which I wouldn’t consider to be common practice, since this is usually taken care of during daily housekeeping when staying more than one night, so I was disappointed with the lack of care taken. The front desk staff were friendly enough though.

Prime Central Location: You really can’t beat the placement of this hotel. Being right by New Street Station makes it a seamless experience for anyone travelling for business or looking to explore the city center. Modern Rooms: The rooms felt fresh and updated. As is standard with the newer Premier Inns, the ”hypnos” beds and modern decor provide a reliable, high-quality sleep environment that rivals much more expensive boutique hotels. The Service: A Bit of a Rough Start My only real gripe was the check-in experience. Travelling for business with multiple rooms can already be a bit of a juggle, and I found the staff member at the desk to be quite abrupt. I had booked two rooms and requested they be on the same floor. Initially, I was told this wasn't possible, which felt a bit dismissive. However, after I pressed the issue, the staff member did eventually check the system and managed to accommodate us on the same floor. The Verdict While the customer service lacked that ”warm welcome” feel initially, the actual product—the room and the location—is excellent. It’s a solid choice for a business trip, provided you don't mind a potentially brisk interaction at the front desk.

Great value for money, and it's a pet-friendly hotel too! The fee for two dogs was very reasonable. The location in the city center is super convenient, and the water pressure in the shower was excellent, which is a big plus. My only complaint is that the air conditioning wasn't effective enough during the 30+ degree weather; the room felt really stuffy and hot. Other than that, everything else was fine.

It was relatively average. As a business hotel, the room size was decent for a solo traveler, but there weren't many amenities. Overall, it was pretty standard. The location is good, and it offers good value for money.

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

Lovely place to stay, the owner was very responsive which is great and accommodated a late check out which I totally appreciate! I was originally given the wrong room but once Informed the owner he amended this and apologised. The original room I wanted actually had a broken door panel which he explained but it didn’t bother me to be honest. Loved the bath and the projector - a few things unfortunately that need to be looked into, the bathroom flooded during my shower with the water migrating to the right side which then needed me to physically use whatever I could to get the water towards the shower drain. The bath, when you’re running it the attached shower continuously also drops water again which I had to get whatever I could to soak up. There is no shampoo or conditioner in the shower, bath salts would be a lovely touch considering I feel the bath is a real selling point to the room. The cutlery was dirty but it’s ok because I wash anything before I use it. In the morning workmen whithin the apartment were making the MOST noise, literally in the little terrace just under the apartments windows however the apartment does have supply pair of earbuds which I soon realised was needed. Either way I will stay again for sure but yeah needs some tweaks which I’m highlighting as constructive feedback. Thanks Gurmukh

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

After unable to leave Birmingham, We decided to stop at the Clayton again and give it another night from the bad system issues they were having. This was a lot better granted and the floors are very secure having floor locked to your key cards to get access. Breakfast we were earlier down and it paid off. Breakfast was better this time. Only little issue was the bathroom could do with a bit more attention to detail with little bits of little black mold in the more harder to reach areas and red residue in the grouting in the tiles. Apart from that sure I’d sure recommend it for the pricing

The hotel is conveniently located nearby the new street station which is excellent. But the rooms is small and old, the bed sheets look grey (tho clean). The mattress is also old. It is okay to stay just 1 night (if you don’t have other choice and budget) but not more than that.

5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.