Best Hotels near The Secret Garden, Birmingham

According to the person I booked for, the price is not worth the room she was assigned, but it’s okay for a stay for a night but not for a continuous stay. Overall it’s okay.

Great value for Money hotel with excellent staff. I’ve been staying here on and off for the last 3 weeks to support my Son who is working away from home for work. I cannot thank the staff for their help, service and professionalism enough. This isn’t a 5 or even a 4 star hotel but its clean, fabulous value and has friendly and attentive service. The staff have helped me work form the hotel, stay in comfort with my son and gone beyond the call of duty on many occasions. Thank you, I wouldn’t hesitate to stay here or recommend the hotel, for a friendly, great value stay with service and amenities. Well done all the team!!

Was flying Sunday morning from nearby Birmingham airport, we paid £127 per couple with overnight accommodation with free breakfast, overnight parking and 2 weeks parking at air parks parking. The airport and parking were both only about 2 miles away so making it a good location for us. The staff were pleasant and helpful with a big bonus next door a cosy country pub called the little owl. Just a little negative was when we got home we received through the post a parking fine which we had to ring them up direct to say we had free parking through our booking agent holiday extras.

We stayed in a one bedroom suite for 2 nights, on the fifth floor, with a 2 year old toddler. Overall our stay was ok, the apartment had what we needed, was well located and noise was minimal at night. Cleanliness was ok but could be improved eg stains on armchairs in living room, dust on shower curtain rail. Good range of items at breakfast. However a couple of issues we flagged to reception: At the breakfast buffet on our last morning, I filled up my toddler’s milk cup with milk from the fridge, before passing it to another guest, and then filling up his cereal with the same bottle. Luckily, before he’d drunk much of the milk, the other guest came over to tell me she thought the milk was off and had seen me fill up a sippy cup with it. My husband tasted it and confirmed it was sour and fizzy. I went to check the fridge and there were several bottles of milk that had gone past their clearly stated sell by dates, including one that didn’t have a cap on. I immediately told breakfast staff who had been moving bottles around with ample opportunity to check dates, and didn’t receive an apology. Later we told reception, they apologised but no remedial action offered. Had the other guest not informed me, my son and other guests could have been very sick. Staff need to be trained to check sell by dates on items at offer at breakfast, before putting them out for guests to use. We had another issue with the travel cot supplied, it didn’t have a proper mattress, just a folded up board. Reception did offer to bring up towels/sheets to fold and act as a mattress but I thought this was poor. We ended up buying a travel cot mattress for our stay. These combined issues affected our stay so can’t give more than 2 stars.

I used this hotel for 2 days business during the B2022 Commonwealth Games. Ideally located as I was flying in and out. Very good transport links although shuttle bus was not running for duration of Games. It will start up again once Games are over. Quick, efficient check-in. Very spacious executive room on 3rd floor, spotlessly clean and well stocked with coffee and water. Good shower and bath which again were spotlessly clean. Air conditioning worked really well and maintained a great temp. The breakfast is good. I have stayed in many hotels around airports and this airy seating space along with a fresh and wide ranging choice of breakfast food and drinks is right up there. Staff were all attentive and very professional. This is the first time I have stayed here but was very impressed and would not hesitate to return.

Generally good for short trip over the weekend, great location with access to public parking and car parks. However the lift wasn’t working properly leading to delays. In room facilities get dated and so can tailor just basic needs, cleanliness just ok barely borderline 3 stars. Staffs are friendly and helpful, many staffs at the canteen during breakfast times, responsive and friendly. Passed for the money spent increasing overall cleanliness and better quality towels etc. would help increase rating.

I wasn't really sure what to expect when I booked a family room at the Lucarelli Inn. Turns out, I had found a winner. The Lucarelli is a huge, popular Italian restaurant with rooms upstairs. It's very well located near the New Square shopping development with a multitude of shops and restaurants. There is a lot of parking available at the hotel. We were checked in efficiently by a friendly young lady, I was impressed with the early check in time. We turned up soon after 12 and the room was ready. It was advertised as a double and a single but the double was huge - basically 2 single beds together. The wifi worked well, toiletries and coffee / tea was plentiful, the tv was good and everything was clean. If I was looking with a critical eye I would think the room was a little dated, but it was comfortable, well located, quiet - what's not to love?! I would stay here again without hesitation.

I booked a stay for one date then had to move the date due my one colleague being in the military and we eventually stayed for what we thought at the time was a pleasurable evening with this hotel on the 2nd September 2022. I felt I did call in plenty of time to move the first booking and just wanted to flag this up with them. They have now charged me for two stays and accused me of not moving the booking and not turning up. I earn a low salary due to my current job and there would be no way we would want to pay for two stays when we only wanted one night. They appear to not be concerned with my story and are refusing to refund the first booking As they have no proof it was moved on the phone by me. I did not receive an email confirming the move in dates and assumed all was well from the telephone conversation . Be aware this could and will happen to you if you need to change your room booking . They might charge you for two stays. I can barely afford this at present especially with rising prices in fuel costs. I will not be returning to this hotel group because they have ripped me off. What turned out as a smashing hotel stay has now turned into a really bad negative memory. It was not a corporate booking and every penny counts for me at this time and we are being treated as if the money means nothing , that we have been charged for two stays , for them appears normal. Even if it is wrong . Just to confirm we paid and stayed for the £205.12 Booking for one night , but were not at the hotel for the other fee they have charged which is £286 Again beware of these big hotel groups who are happy to take your money and if a mistake is made on their part, are very hard to get back a fee that they should not have taken .

I wrote the following email to the hotel upon check out, (14 days ago and no response) We booked a family room, as we had our little boy with us he is 4 and he could not reach the sink, you may like to consider in offering a child’s step when selling it as a family room so they can reach the sink and climb into bath. The shower curtain was not very clean and I didn’t feel comfortable when it was sticking to my skin whilst showering. See attached photo. There was no information given or provided in the room about the Wi-Fi. There was no TV guide on the television. No fridge in the room. One toilet roll for a family of three. No air conditioning We were notified that the swimming pool was closed which was disappointing but at least notified even though it didn’t reflect in the price. Breakfast was Luke warm buffet style so disappointing. The housekeeper knocked the door at 8.30am when we hadn’t checked out. I would like to mention we stayed at The Marriot in the centre of Birmingham on Tuesday night and this was a much better experience. All in all, it was a very disappointed stay.