Best Hotels near WHSmith, Birmingham

We stayed in a one bedroom suite for 2 nights, on the fifth floor, with a 2 year old toddler. Overall our stay was ok, the apartment had what we needed, was well located and noise was minimal at night. Cleanliness was ok but could be improved eg stains on armchairs in living room, dust on shower curtain rail. Good range of items at breakfast. However a couple of issues we flagged to reception: At the breakfast buffet on our last morning, I filled up my toddler’s milk cup with milk from the fridge, before passing it to another guest, and then filling up his cereal with the same bottle. Luckily, before he’d drunk much of the milk, the other guest came over to tell me she thought the milk was off and had seen me fill up a sippy cup with it. My husband tasted it and confirmed it was sour and fizzy. I went to check the fridge and there were several bottles of milk that had gone past their clearly stated sell by dates, including one that didn’t have a cap on. I immediately told breakfast staff who had been moving bottles around with ample opportunity to check dates, and didn’t receive an apology. Later we told reception, they apologised but no remedial action offered. Had the other guest not informed me, my son and other guests could have been very sick. Staff need to be trained to check sell by dates on items at offer at breakfast, before putting them out for guests to use. We had another issue with the travel cot supplied, it didn’t have a proper mattress, just a folded up board. Reception did offer to bring up towels/sheets to fold and act as a mattress but I thought this was poor. We ended up buying a travel cot mattress for our stay. These combined issues affected our stay so can’t give more than 2 stars.

I will not hold it against the hotel if other guests are making noises outside my door. The location is great, rooms are clean, well stocked with tea/coffee, staff is friendly and professional so what else can I ask for. It is not a spanking new hotel so do expect some inevitable wear and tear. As the weather turned hot the room was starting to get stuffy and I had to open the windows which looked out to a quiet alley. If I need to, I would stay here again as it is a pleasant place.

I cant thank the staff enough from check in to check out the service was excellent. The ladies on check in were very efficient and helped with car park charges. The staff were accommodating to provide extra toilet roll finished in room and nothing was an inconvenience for the staff. I will most likely visit again.

First time staying in this hotel so was unsure what to think however the room is so comfortable and clean. Neli, the member of staff at the front desk, was so helpful and checked us in quickly and answered all the questions we had. It was nice to be greeted with a smile when checking in. The rooms are on the small side but the layout worked very well and makes the most of the space. The bathroom is clean and provides shampoo, body wash etc for people who are travelling light. Luckily the rooms have air conditioning which is perfect for these hot summer nights. Definitely recommend, amazing deal for the price!

Generally good for short trip over the weekend, great location with access to public parking and car parks. However the lift wasn’t working properly leading to delays. In room facilities get dated and so can tailor just basic needs, cleanliness just ok barely borderline 3 stars. Staffs are friendly and helpful, many staffs at the canteen during breakfast times, responsive and friendly. Passed for the money spent increasing overall cleanliness and better quality towels etc. would help increase rating.

This apart-hotel is very centrally located, and it is easy to get around on foot for shopping, dining, bars, entertainment, and more. The property itself is in a pedestrianised area, which is great as you do not have to dodge traffic while getting back to your apartment in the dark! The reception area is very simple and minimalist, which is also great because you can head straight for the lift rather than having lots of distractions every step of the way. The reception team was always polite and professional. When we checked in, our room was not ready, but when we returned after lunch, they had already taken our cases up to the apartment for us. The apartment itself was lovely, very spacious and comfortable. We had a clubman apartment, which had the added bonus of a nice large bathtub. The bedroom was small but perfectly fine for our 4-night stay. The kitchen area had everything you need to cook for yourself if you wish, although we did not cook at all. There was a juicer and coffee machine but no instructions. As we are clueless about such things, we ended up using neither. The views from the apartment are stunning, particularly at night when everything is lit up. It was a lovely, relaxed stay and I would definitely stay at these apartments again for the comfort, convenience, and location.

1st room is front of lift So I asked to change to QUIET room She gave me new room at 426 Looks quiet since at the end of the hall But after I finished put out my things and enter toilet I can smell cigarette smell Too lazy to ask to move room again so I just close the toilet door Suddenly wake up around 4 am since there’s a truck voices moving things outside my window 😭😭 Very noisy And I left the hotel at 6am Can’t sleep again When check out, the lady not bother to ask how’s my stay?? Since I stayed so many Holiday inn these week They always asked when I did my check out So I don’t bother to tell her about the cigarette smell or the loud noise from the truck early morning

The location of the hotel is very good, right in the city center, near the New Street train station, very convenient. As soon as you leave the hotel, you will see China Town. The equipment is relatively simple, but it is still tidy. The price is reasonable.

The service of the hotel staff is satisfactory. There seems to be a slight musty smell in the room If you are not sensitive to smell, you may not be able to feel it. The elevator was broken and it was inconvenient. The location is also a bit difficult to walk to downtown unlike what it looks like on the map. There is an outdoor table next to the hotel, so it is good to sit and relax, and you can use Joshi. There is no refrigerator or air conditioner in the bar, ice water is prepared at the counter, and you can get ice for free at the cafe.

The location is perfect at this price, it’s just 10 mins walking distance from the new street train station and the malls. The room is clean and the facilities are good with a mini kitchenette inside. The design of the room is quite modern as well. Will definitely stay again and it’s highly recommended.