ALVIDAS
January 6, 2022
Avoid ! I’m not recommend this hotel !
I am a loyal customer of this hotel, I visit it with my family up to ten times a year. I have always been very satisfied with the service, but not this time.This time in the reception staff was very not friendly and arrogant. Room number 219, do not take it in any way, because there will be very noisy ! Both sides two staff rooms. The room was uncleaned in the rubbish bin, but the biggest problem with the shower , which have big water leak all bathroom area . After reporting the problem to the receptionist she called the plumbers. Because they could not fix the water leak , plumbers will recommend to change the room. But… the receptionist did not change it and did not offer any alternative. 2 days we still in the same room with water leak.
Pool area problems.
There were a lot of people in the pool area, no distance, there was no space for the hotel guests ! No sunbeds , no free spaces in the pool and in the sauna in the pandemic time. Pool staff was very friendly and helpful.
Restaurant Moon breakfast had to wait over half hour to only make order .The ladies waiters was very slow to do it .
Dinner in the Moon restaurant was delicious and service perfect.
The second night we left without the sleep because the neighbours from upstairs room was very noisy up to 2am morning. I will remind you from 8am hotel room cleaners start working and very noisy ! You can’t sleep longer. Would I recommend this hotel ? Definitely not… !!!